Business Commons^™

Usability Testing Of Public Health Web-Based Information Systems, Sumayya Banna, Kholoud Alkayid, Helen M. Hasan, Joseph A. Meloche

Sumayya a Banna

While the Internet provides many opportunities for increased levels of care and access to information services in the area of public health, many web designers are not yet taking full advantage of its potential. This study looks at Intensive Care and Palliative Care, as important instances where health informatics could improve public web-based services, in meeting the particular information needs of family members of critically and chronically ill patients. This study is significant in adopting an approach to the usability testing of websites based on concepts from Activity Theory. This takes a realistic and practical approach, which identifies the purpose …

Application Of Human Reasoning In Question Answering Systems, Farhad Oroumchian, E. Darudi, M. Rahgozar, B. Ofogi

Farhad Oroumchian

No abstract provided.

Usability Testing Of Public Health Web-Based Information Systems, Sumayya Banna, Kholoud Alkayid, Helen M. Hasan, Joseph A. Meloche

Helen Hasan

While the Internet provides many opportunities for increased levels of care and access to information services in the area of public health, many web designers are not yet taking full advantage of its potential. This study looks at Intensive Care and Palliative Care, as important instances where health informatics could improve public web-based services, in meeting the particular information needs of family members of critically and chronically ill patients. This study is significant in adopting an approach to the usability testing of websites based on concepts from Activity Theory. This takes a realistic and practical approach, which identifies the purpose …

Socio-Technical Systems: From Individual Transactions To Situated Community Activity, Helen M. Hasan

Helen Hasan

Although basic concepts of Activity Theory were articulated almost a century ago, they have stood the test of time and are proving to be appropriate for research into modem situation involving the use of socio-technical systems. Over the past decades the field of Information Systems has advanced from a focus on routine transaction processing systems to more sophisticated applications that support situated community activity. This chapter will describe how Activity Theory is becoming increasing relevant to these types of systems and can be complemented by other approaches such as Complexity Theory and a particular Knowledge Lens. Research is presented that …

Implementing Systems In Complex Work Organisations, Wannapa Suratmethakul, Helen M. Hasan

Helen Hasan

This paper describes research on a case of the introduction, into a large educational institution, of a complex timetabling system that was already well established in other similar organisations. The research has used a grounded theory approach to reveal details within complex phenomena in an organisation when a substantial new system was implemented. The study revealed three critical issues: Knowledge Transfer, System Capability, and Organisational Context that appeared to be related to the problems of implementing the new information system in the organisation. This research adds to the understanding of a common situation where management have an over simplified view …

Building A Systems View Of Strategic Discourse Across Organizational Meetings, Brendan O'Rourke, Martin Duffy

Books/Book Chapters

The purpose of this paper is to explore and expand the theoretical resources available to conceptualise organisational strategy meetings as a ‘system’, rather than as singular strategic events or episodes.

The paper begins by reviewing the Meetings literature to explore the existing theoretical guidance on conceptualising meetings as a collective and integrated set of activities, rather than as singular events in isolation of each other. The Systems literature is reviewed to identify concepts which may be adopted to enable a systematised view of meetings. The central focus of the paper is to explore the theoretical ways through which organisations’ meetings …

Identifying Barriers To Internal Supply Chain Integration Using Systems Thinking, Franciscus Bakker, Tillmann Boehme, Dirk Pieter Van Donk

Faculty of Commerce - Papers (Archive)

This exploratory site-centred research investigates barriers to internal supply chain integration in practice, using systems thinking. A multi-method procedure termed the Quick Scan Audit Methodology is applied to four engineering to order case companies from two different country settings to identify and categorize the actual barriers to internal supply chain integration. The study establishes that the case-significant barriers to internal supply chain integration chiefly relate to behavioral / cultural factors and the organizational arrangement / structures imposed on employees. A cross-case comparison reveals two major clusters of supply chain integration barriers termed “fire-fighting” and “functional-silo mentalities”. The fundamental structures of …

Social Networks, Social Learning And Service Systems Improvement, Andrew Sense, Matthew Pepper

Faculty of Commerce - Papers (Archive)

This article illustrates and qualitatively explores the value of understanding the social networks present in a service operation through a case study of a local government service network that manages regional development applications. It also examines how social learning underpins service systems performance improvement and how it is instrumental in creating a richer environment for ongoing service network innovation and development. It is argued that gaining a better understanding of these social networks and the social learning potential in a system offers substantial and highly practitioner-friendly avenues to progress service systems capability development. These fi ndings clearly place an emphasis …

Informing Destination Recommender Systems Design And Evaluation Through Quantitative Research, Ulrike Gretzel, Yeong-Hyeon Hwang, Daniel Fesenmaier

Faculty of Commerce - Papers (Archive)

Purpose - Destination recommender systems need to become truly human-centric in their design and functionality. This requires a profound understanding of human interactions with technology as well as human behavior related to information search and decision-making in the context of travel and tourism. This paper seeks to review relevant theories that can support the development and evaluation of destination recommender systems and to discuss how quantitative research can inform such theory building and testing. Design/methodology/approach - Based on a review of information search and decision-making literatures, a framework for the development of destination recommender systems is proposed and the implications …

New Performance Measurement And Management Control Systems, Ted Watts, Carol J. Mcnair-Connolly

Faculty of Commerce - Papers (Archive)

Purpose - Focusing on how performance management systems support control, this article seeks to provide two "next-generation" performance scorecards - the Performance Wheel, suitable for most organizations and the Small Business Performance Pyramid, which acknowledges the unique requirements of small business. This development considers the historical development, increasing variety and often the poorly integrated status of performance measurement systems - one of business management's most important tools.

Design/methodology/approach - The paper considers the issues of various performance measurement models - the Performance Pyramid, the Results and Determinants mode, the Balanced Scorecard - through the integration of perspectives, metrics and terminology. …

Australian Online Public Information Systems: A User-Centred Study Of An Evolving Public Health Website, Helen Hasan, Joseph Meloche, Sumayya Banna

Faculty of Business - Papers (Archive)

The strategic, transformational nature of many information systems projects is now widely understood. Large-scale implementations of systems are known to require significant management of organisational change in order to be successful. Moreover, projects are rarely executed in isolation - most organisations have a large programme of projects being implemented at any one time. However, project and value management methodologies provide ad hoc definitions of the relationship between a project and its environment. This limits the ability of an organisation to manage the larger dynamics between projects and organisations, over time, and between projects. The contribution of this paper, therefore, is …

Systems Dynamics Modeling For Collaboration And Information Sharing On Supply Chain Performance And Value Creation, Frank Lin, Conrad Shayo

Journal of International Technology and Information Management

Collaborations among various parties of the supply chain system are becoming more important in improving performance and creating value. Information sharing plays a vital role in supply chain management. This study proposes a general model for identifying interrelationships among information sharing, collaboration and supply chain performance. Then a systems dynamics approach is used to examine how information sharing and collaboration influence supply chain performance and value creation.

Strategic Discourse Across Organizational Meetings:Towards A Systems Perspective., Brendan K. O'Rourke, Martin Duffy

Conference Papers

Strategic Discourse across Organizational meetings: Towards a Systems Perspective Abstract This paper presents a tentative theoretical conception of how organizational meetings may be viewed as a system rather than as individual events. Perspectives from process metaphysics(Langley and Tsoukas, 2010), meso-discourse analysis (Alvesson and Karreman, 2000, 2011) and systems thinking (von Bertalanffy, 1969) are adopted, to explore and expand the theoretical resources available to conceptualise a ‘system of meetings’. The primary data draws from 130+ hours of recorded meeting proceedings, spanning 58 meeting events, from multiple sub-groups within a medium sized company.

Developing The Next Generation Of Women And Minority Scientists For The Nuclear Energy Industry, Darrell Burrell, Andrea Todd, Aikyna Finch, Maurice Dawson

Maurice Dawson

The largest source of carbon dioxide emissions globally is the combustion of fossil fuels (coal, oil and natural gas) in power plants, automobiles, industrial facilities and other sources. Generating electricity is the single largest source of carbon dioxide emissions, representing 41% of all emissions. Since 2007 the United States has been more actively considering nuclear power as an option for developing energy. Three decades after the Three Mile Island accident seemed to doom the nuclear power industry, the idea of a nuclear renaissance has been gaining public acceptance as a way to generate energy without greenhouse gas emissions and meet …