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Australian Online Public Information Systems: A User-Centred Study Of An Evolving Public Health Website, Helen Hasan, Joseph Meloche, Sumayya Banna
Australian Online Public Information Systems: A User-Centred Study Of An Evolving Public Health Website, Helen Hasan, Joseph Meloche, Sumayya Banna
Helen Hasan
The strategic, transformational nature of many information systems projects is now widely understood. Large-scale implementations of systems are known to require significant management of organisational change in order to be successful. Moreover, projects are rarely executed in isolation - most organisations have a large programme of projects being implemented at any one time. However, project and value management methodologies provide ad hoc definitions of the relationship between a project and its environment. This limits the ability of an organisation to manage the larger dynamics between projects and organisations, over time, and between projects. The contribution of this paper, therefore, is …
Usability Testing Of Public Health Web-Based Information Systems, Sumayya Banna, Kholoud Alkayid, Helen M. Hasan, Joseph A. Meloche
Usability Testing Of Public Health Web-Based Information Systems, Sumayya Banna, Kholoud Alkayid, Helen M. Hasan, Joseph A. Meloche
Helen Hasan
While the Internet provides many opportunities for increased levels of care and access to information services in the area of public health, many web designers are not yet taking full advantage of its potential. This study looks at Intensive Care and Palliative Care, as important instances where health informatics could improve public web-based services, in meeting the particular information needs of family members of critically and chronically ill patients. This study is significant in adopting an approach to the usability testing of websites based on concepts from Activity Theory. This takes a realistic and practical approach, which identifies the purpose …
Socio-Technical Systems: From Individual Transactions To Situated Community Activity, Helen M. Hasan
Socio-Technical Systems: From Individual Transactions To Situated Community Activity, Helen M. Hasan
Helen Hasan
Although basic concepts of Activity Theory were articulated almost a century ago, they have stood the test of time and are proving to be appropriate for research into modem situation involving the use of socio-technical systems. Over the past decades the field of Information Systems has advanced from a focus on routine transaction processing systems to more sophisticated applications that support situated community activity. This chapter will describe how Activity Theory is becoming increasing relevant to these types of systems and can be complemented by other approaches such as Complexity Theory and a particular Knowledge Lens. Research is presented that …
Implementing Systems In Complex Work Organisations, Wannapa Suratmethakul, Helen M. Hasan
Implementing Systems In Complex Work Organisations, Wannapa Suratmethakul, Helen M. Hasan
Helen Hasan
This paper describes research on a case of the introduction, into a large educational institution, of a complex timetabling system that was already well established in other similar organisations. The research has used a grounded theory approach to reveal details within complex phenomena in an organisation when a substantial new system was implemented. The study revealed three critical issues: Knowledge Transfer, System Capability, and Organisational Context that appeared to be related to the problems of implementing the new information system in the organisation. This research adds to the understanding of a common situation where management have an over simplified view …