Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Business
An Exploratory Study Of Libraries And Their Managers: Management Education For Leaders Of Non-Traditional Businesses, Maureen L. Mackenzie Ph.D., James P. Smith Mls, Ph.D.
An Exploratory Study Of Libraries And Their Managers: Management Education For Leaders Of Non-Traditional Businesses, Maureen L. Mackenzie Ph.D., James P. Smith Mls, Ph.D.
Faculty Works: Business (1973-2022)
Where do library directors, and the librarians who perform various management functions as part of their work, receive their management training? A review of the curricula of 48 library school programs accredited by the American Library Association revealed that, for the most part, library managers need to be trained on the job. This paper presents the results of an exploratory study focused on the research question: Do ALA accredited library education programs properly prepare library students to enter management level positions within the library profession? Of the programs reviewed, 43.8% did not require a management-related course within its degree requirements. …
An Empirical Study Of The Antecedents And Consequence Of Calculative Commitment In B2b Services, Venkata K. Yanamandram, Lesley White
An Empirical Study Of The Antecedents And Consequence Of Calculative Commitment In B2b Services, Venkata K. Yanamandram, Lesley White
Faculty of Commerce - Papers (Archive)
This research proposes and empirically analyses a model that considers switching costs and attractiveness of alternative service providers as antecedents to calculative commitment, and repurchase intentions as one of its consequences. Given that calculatively committed customers are important in fading relationships, we test these constructs amongst dissatisfied business services customers because research on the continuation of troubled business relationships is scarce. Data was collected online from 416 businesses using a key informant approach. Results support the contention that the antecedents of calculative commitment are attractiveness of alternative service providers and switching costs, specifically, benefit-loss costs, customer-service provider relationships costs and …