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Strategies For U.S. City Government Enterprise Resource Planning System Implementation Success, Jennifer Miller
Strategies For U.S. City Government Enterprise Resource Planning System Implementation Success, Jennifer Miller
Walden Dissertations and Doctoral Studies
Strategies for enterprise resource planning (ERP) system implementation success have been a focus of scholars since the 1990s. Researchers have demonstrated that ERP system implementation could cause both system failures and organization failures, affecting both operations and stakeholders. The theory of constraints was the conceptual framework for this single qualitative case study that explored ERP system critical success factors (CSFs) and strategies U.S. city governments use to successfully implement ERP systems. One city government in New Mexico with a successful ERP system served as the case study's population. Data were collected from semistructured interviews and relevant documents and then open …