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Service quality

Selected Works

2015

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Full-Text Articles in Business

The Service-Quality Audit: A Hotel Case Study, James Y. Luchars, Timothy R. Hinkin Apr 2015

The Service-Quality Audit: A Hotel Case Study, James Y. Luchars, Timothy R. Hinkin

Timothy R. Hinkin

A service audit that quantifies the cost of everyday errors can help a hotel manager pinpoint which quality problems to address first.

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