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Full-Text Articles in Business
Factor Structure Of The Chinese Service Quality Assessment Scale, Siu-Yin Cheung, Eddie Lam, Jia-Wen Shao, Jennifer Mak
Factor Structure Of The Chinese Service Quality Assessment Scale, Siu-Yin Cheung, Eddie Lam, Jia-Wen Shao, Jennifer Mak
Jennifer Y Mak
The quality of service has been the major subject of interest for business and academia. The aims of this study were to investigate the service quality of fitness clubs in Hong Kong and Guangzhou and to examine the underlying factor structure of the Service Quality Assessment Scale (SQAS; Lam, Zhang, & Jensen, 2005) in the Chinese context.
A First Approach To Measure Service Quality In Greek Fitness Centers, Yanni D. Afthinos
A First Approach To Measure Service Quality In Greek Fitness Centers, Yanni D. Afthinos
Yanni D Afthinos
The aim of this paper is to examine the contextual stability of a service quality instrument in an international setting . This study is the first step of a bigger research project that will attempt first to conceptualize and measure service quality in Greek fitness centers, and second to test its relationship with customer satisfaction and behavioral intentions.