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Articles 1 - 9 of 9
Full-Text Articles in Business
Group Incentives And Pay Satisfaction: Understanding The Relationship Through An Identity Theory Perspective, Theresa M. Welbourne, Daniel M. Cable
Group Incentives And Pay Satisfaction: Understanding The Relationship Through An Identity Theory Perspective, Theresa M. Welbourne, Daniel M. Cable
Theresa M. Welbourne, PhD
The goal of this paper is to develop a conceptual model based on identity theory to specify the relationship between group incentives and pay satisfaction. Pay satisfaction, as currently measured, does not include items that directly assess group-based rewards, therefore, any changes in pay satisfaction associated with group incentive implementation would be the result of some spillover effect. Identity theory is employed to model this effect by delineating how group incentives tap salient work-related roles; the theory also has implications for various behavioral consequences. The research described in this paper tests two hypotheses derived from the conceptual model. These hypotheses …
Customer Satisfaction Measurement For State Owned Banks In Least Developed Countries- A Case Of Bangladesh, Muhammad Khondaker, Monir Mir
Customer Satisfaction Measurement For State Owned Banks In Least Developed Countries- A Case Of Bangladesh, Muhammad Khondaker, Monir Mir
Muhammad S Khondaker
Customer Satisfaction has become an important dimension for performance measurement particularly for banking and finance industry. As most banks and finance organizations offer similar products and services, improving customer satisfaction and loyalty is the most important factor in maintaining as well as increasing market share for these organizations. Customer satisfaction is grossly neglected area for performance measurement in most Least Developed Countries (LDCs) including Bangladesh. Like most LDCs, Bangladesh is also facing external pressures from IMF, World Bank, ADB etc for reforming incompetent financial sector. The purpose of the paper is to identify the factors that affect and explain customer …
Customer Satisfaction Measurement For The State-Owned Banks In The Developing Countries - The Case Of Bangladesh, Muhammad Khondaker, Monir Mir
Customer Satisfaction Measurement For The State-Owned Banks In The Developing Countries - The Case Of Bangladesh, Muhammad Khondaker, Monir Mir
Muhammad S Khondaker
Customer Satisfaction has become an imponant aspect of measuring performance. particularly for the banking and finance industry. As most banks and finance organizations offer Similar products and services. Improving customer satisfaction and loyalty is the most important factor in maintaining as well as increasing market share for these organizations. Customer satisfaction is a grossly neglected area for performance measurement in almost all Least Developed Countries (LDCs) and Bangladesh is no exception. Like most LDCs. Bangladesh is also com:ng under pressure from the IMF. World Bank. ADB. etc. to reform its inefficient financial sector. Anecdotal evidence suggests that state·owned commercial banks …
Developing And Implementing A Web Portal Success Model, Dima Jalal, Mutaz M. Al-Debei
Developing And Implementing A Web Portal Success Model, Dima Jalal, Mutaz M. Al-Debei
Dr. Mutaz M. Al-Debei
The emergence and subsequent spreading of new technologies, such as Web portals, has changed the way people handle information, communicate, share knowledge, and perform tasks. The use of different information technologies and systems offers the potential for substantially improving performance not only at the organizational level but also at the individual level. However, performance gains are often obstructed by users' unwillingness to accept and use available systems and technologies. This paper aims at examining the role of Web portals in improving the overall performance at the individual level in terms of task productivity and innovation, customer satisfaction, and management control. …
Do Satisfied Tourists Really Intend To Come Back? Three Concerns With Empirical Studies Of The Link Between Satisfaction And Behavioral Intention, Sara Dolnicar, Tim Coltman, Rajeev Sharma
Do Satisfied Tourists Really Intend To Come Back? Three Concerns With Empirical Studies Of The Link Between Satisfaction And Behavioral Intention, Sara Dolnicar, Tim Coltman, Rajeev Sharma
Faculty of Business - Papers (Archive)
Explaining human behavior is a primary concern for tourism research and a substantial body of research concludes that highly satisfied tourists are more likely to return to a particular destination. In this article, we provide an analysis of this body of work, arriving at three concerns relating to the strength of association between satisfaction and behavioral intention: (1) the link between constructs is complex, resulting in the frequent omission of causal factors; (2) inconsistency with construct operationalization impedes cumulative knowledge development; and (3) explainable variance is impeded by between-study heterogeneity. We illustrate these problems by analyzing empirical guest survey data …
Happiness And Job Satisfaction In Urban China: A Comparative Study Of Two Generations Of Migrants And Urban Locals, Haining Wang, Zhiming Cheng, Russell Smyth
Happiness And Job Satisfaction In Urban China: A Comparative Study Of Two Generations Of Migrants And Urban Locals, Haining Wang, Zhiming Cheng, Russell Smyth
Faculty of Business - Papers (Archive)
This study investigates determinants of happiness and job satisfaction of urban locals, first-generation migrants and new-generation migrants in China's urban workforce. We present evidence to suggest that new-generation migrants are less satisfied with their jobs and lives than first-generation migrants, despite having higher income. This finding is consistent with aspirations rising faster than income in China's fast growing urban economy.
Assessing Tourist Experience Satisfaction With A Heritage Destination, Yuan Yao
Assessing Tourist Experience Satisfaction With A Heritage Destination, Yuan Yao
Open Access Theses
The research is concerned with understanding the relationships among heritage motivation, travel experience, and overall satisfaction. It attempts to uncover how tourist motivation, destination attribute performance, and tourist emotional involvement interact and, at the same time, contribute toward a satisfying heritage tourism experience. The empirical research was conducted at the city of Nanjing, China, as a case of a heritage destination. People who were visiting Nanjing were randomly and voluntarily selected to participate in the self-administrated survey. A total of 282 valid questionnaires were collected with a response rate of about 55%. Factor analysis and mediation analysis were conducted by …
The Hotel Comment Card: A Motivator Of Guest Satisfaction, Alfred W. Ogle, Stephen M. Fanning
The Hotel Comment Card: A Motivator Of Guest Satisfaction, Alfred W. Ogle, Stephen M. Fanning
Research outputs 2013
This paper explores the traditional pen and paper hotel comment card (HCC) from the guests’ perspective to gain an insight and to improve its effectiveness. The HCC has long been the predominant method of soliciting guest feedback. Although electronic methods of collection are now available the HCC has a sense of familiarity, has general acceptance, and is widely employed. Initially, a literature review of the hotel comment card is provided. Then, the study explores how frequent guests categorize HCC attributes. These attributes are then extended to include evaluation criteria identified in the literature and desired by hotel managers. The extended …
Impact Of The S.T.R.I.P.E.S. Extended Orientation Program On Student Satisfaction And Retention, Melissa Megan Korduner
Impact Of The S.T.R.I.P.E.S. Extended Orientation Program On Student Satisfaction And Retention, Melissa Megan Korduner
LSU Doctoral Dissertations
This study investigated the impact participating in S.T.R.I.P.E.S., an extended orientation program, had on student satisfaction and retention. Student satisfaction was determined through a calculated total score on the College Student Satisfaction Evaluation. Retention was determined based on a student’s enrollment status beginning with their first fall semester and continued to the beginning of their second fall semester. In addition, the study investigated the relationship between student satisfaction and retention. Finally, the study sought to determine if selected variables explained a substantial portion of student satisfaction and contributed to the predictability of retention. The target population was all first time, …