Business Commons^™

The Role Of Confirmation In Is Continuance Theory: A Comprehensive Meta-Analysis, John Laugesen

Publications and Scholarship

This paper provides a meta-analysis of Information Systems Continuance (ISC) theory, specifically focusing on the relationships that Confirmation has with Satisfaction, Perceived Usefulness and Continuance Intention. A comprehensive literature review for the years 2001 to 2012 revealed 75 ISC studies from 72 papers. The results of this meta-analysis indicate the robustness of ISC theory and model, with large effect sizes for the three key relationships. Moderator analyses indicate larger effect sizes for nonconvenience samples (versus convenience samples) and educational/eLearning Information Systems and personal Information Systems (versus corporate Information Systems). Implications of the results are discussed, along with implications for researchers …

Experience, Effectuation, And Something Good : Does The Use Of Effectuation Lead To Positive Outcomes?, Thomas E. Nelson

Electronic Theses and Dissertations

The theory of effectuation is ascending in entrepreneurship education. Hundreds of articles have been written on the topic. Many textbooks mention the theory, and one college level textbook teaches entrepreneurship entirely from an effectual perspective. Given its acceptance, the natural assumption is that effectuation is somehow 'good.' That is, there is some unique benefit that an entrepreneur gains from using effectuation. This dissertation examines the concept of effectuation, and its value to entrepreneurship. It seeks to determine if entrepreneurs who use effectual logic outperform entrepreneurs who don't. Four hundred and fifty entrepreneurs across three states are surveyed to determine if …

Self-Image Congruence With Communication Channels And Its Impact On Reward Program Loyalty, Orie Berezan

UNLV Theses, Dissertations, Professional Papers, and Capstones

Loyalty programs have become products in and of themselves. They need to maintain member loyalty in order to survive. It is proposed that communication has a larger impact on program loyalty than previously thought. This study utilizes structural equation modeling (SEM) to evaluate the influence of communication typologies and dimensions on hotel reward program loyalty via self-image congruence, service quality, satisfaction, and trust. Moreover, this dissertation presents a communication identity model, which focuses on promoting hotel reward program loyalty via self-congruence with communication channels.

Newly discovered significant paths were found between: communication style and self-congruence with communication channels; self-congruence with …

Eat More Chicken And Lead More People: Perceived Measures Of Servant Leadership At Chick-Fil-A, Michael Mishler

Masters Theses

This present study used survey data from 31 employees working at 2 Chick-fil-A locations to assess the supervisor's perceived level of supervisor's level of servant leadership and how the level (a) affects coworker's perceptions of performance, (b) job satisfaction, and (c) relational trust amongst coworkers. The participants ranged in ages from 18-50. The average age for the participants was 26. The data for the study was collected through the distribution of surveys to individuals who currently work at Chick-fil-A. The two selected locations were approximately 300 miles apart in Virginia. The study employed quantitative research methods in order to collect …

Inter-Relationships Among Focal Dimensions In Relationship Quality: A Quantitative And Exploratory Approach, David Hutchinson Dr., Jang Singh

Odette School of Business Publications

It is generally agreed that the relationship quality (RELQUAL) in business exchange situations is important. However, there does not appear to be a consensus on the conceptualisation and measurement of the many dimensions of this construct. This may be due to the difficulty in measuring many dimensions in one empirical study. This raises a concern regarding the understanding of the interaction among the various dimensions. Using data gathered in a survey of Canadian managers and executives the present study investigates how focal dimensions pertaining to RELQUAL inter-relate. A model consisting of the following ten dimensions derived from RELQUAL literature was …

Properties Of Quality Constructs In Canadian Business Relationships, David Hutchinson Dr., Jang Singh

Odette School of Business Publications

This paper investigates whether satisfaction, in B2B relationships, is a mediating construct between the antecedents, trust and commitment, and subsequent outcomes. Using data from a survey of Canadian managers and executives, the study tested a structural equation model, the trust, commitment, satisfaction (TCS) model, where the antecedent constructs, trust and commitment, are mediated by the satisfaction construct, which in turn influences coordination, cooperation and continuity or ‘consequence’ constructs. The tested model indicated an acceptable fit, validity and reliability. The analysis in the present study reinforces the argument that satisfaction plays a mediating role in creating enduring relationships in business contexts.

Nice Guys (And Gals) Finish First: Ethical Leadership And Organizational Trust, Satisfaction, And Effectiveness, Paul Shelton

Faculty Publications - College of Business

In this study we examined the relationship between ethical leader behavior and organizational trust, satisfaction with organizational outcomes, and perceived organizational effectiveness. A survey of working adults revealed that perceptions of ethical leadership are positively related to collective trust levels. Those who believed that their leaders acted as moral persons and moral managers rated their organizations as more competent, open, concerned for employees, and reliable while identifying more strongly with their employers. They also reported higher satisfaction with organizational outcomes and considered their organizations to be more effective. Direct supervisors were perceived as more ethical than CEOs. These findings provide …

Delight, Satisfaction, And Behavioral Intentions In A Hospital Setting;The Role Of Environmental And Interpersonal Services, Gary J. Robinson

ETD Archive

This study is one of few on customer satisfaction, delight, and behavioral intentions and the first in a hospital setting. Data, collected through phone interviews with 250 patients discharged from a hospital, support that: (1) patient delight and satisfaction have positive influences on behavioral intentions (2) environmental and interpersonal service quality have positive influences on patient satisfaction and patient delight however, (3) patient satisfaction mediates the relationship between environmental and interpersonal service quality and patient delight

Money Buys Financial Security And Psychological Need Satisfaction: Testing Need Theory In Affluence, Ryan T. Howell, Mark Kurai, Wing Yin Leona Tam

Faculty of Commerce - Papers (Archive)

The most prominent theory to explain the curvilinear relationship between income and subjective well-being (SWB) is need theory, which proposes that increased income and wealth can lead to increased well-being in poverty because money is used to satisfy basic physiological needs. The present study tests the tenets of need theory by proposing that money can buy happiness beyond poverty if the money satisfies higher-order needs. Findings indicate that in older adults (n = 1,284), as economic standing rises, so do individual perceptions of financial security (a safety need), which in turn increases overall life satisfaction. Further, a path model tested …