Business Commons^™

Ai-Assisted Stakeholder Management And Organizational Learning: Evidence From The U.S. Intelligent Service Community, Jiyoon An

Association of Marketing Theory and Practice Proceedings 2024

Artificial intelligence (AI) has changed business practices, including stakeholder management and organizational learning. Scant research attention has been dedicated to examining methodology to implement for workflow-aware and skillset-savvy, AI-assisted stakeholder management. This paper has conducted natural language processing (bigram) and network analysis to understand AI-assisted stakeholder management practices in the U.S. intelligent service community. Theoretical and managerial implications are discussed.

Connecting Organizational Learning Strategies To Organizational Resilience, Gordon R. Haley

Publications

Purpose: The objective of this study is to analyze the conceptual and domain overlap of organizational learning and organizational resilience; specifically, the adaptation or renewal domain in organizational resilience. From the findings, strategies to foster collective learning leading to organizational resilience are identified and outlined.

Fail Fast, Learn Fast: Understanding The Process Of Learning From Failure In Smes, Nikolina Koporcic, David Sjödin, Marko Kohtamäki, Vinit Parida

Association of Marketing Theory and Practice Proceedings 2023

‘Fail fast and learn fast’ is a common principle advanced to quickly grow and scale startups and SMEs. However, the literature is lacking detailed insights into how such learning processes are organized. The paper aims to investigate how knowledge-intensive SMEs learn from failures through organizational learning processes. Case studies of three high-tech SMEs that operate in a highly dynamic context are presented. The findings are summarized in the learning from failure process, which includes three phases, each with underlying sub-activities and principles: 1) failure recognition, 2) interactive sensemaking, and 3) organizational adaptation. We summarize our insights into a framework disentangling …

Connecting Organizational Learning Strategies To Organizational Resilience, Stephanie Douglas, Gordon Haley

Publications

The objective of this study is to analyze the conceptual and domain overlap of organizational learning and organizational resilience; specifically, the adaptation or renewal domain in organizational resilience. From the findings, strategies to foster collective learning leading to organizational resilience are identified and outlined.

Is There A Strategic Organization In The Behavioral Theory Of The Firm? Looking Back And Looking Forward, Henrich R. Greve, Cyndi Man Zhang

Research Collection Lee Kong Chian School Of Business

In the 20 years of Strategic Organization, how well has knowledge drawn from the behavioral theory of the firm contributed to the field of strategy? We see progress both in the pages of SO! and elsewhere in the field of strategy, but this progress has been held back by divisions between strategy and organization theory in what theories should predict, what mechanisms are preferable predictors, and what outcomes are of interest. Despite these divisions, the last few years have seen particularly rapid progress, turning the behavioral theory of the firm into one of multiple organization theory sources of strategy knowledge. …

Learning As We Go: How Emergent Process Supports Sustainable Community And Philanthropic Change, Elizabeth Myrick, Rachel Mosher-Williams, Laurie Zierer

The Foundation Review

Beginning in 2014, PA Humanities, one of 56 state and territorial humanities councils across the country, drew upon the work of Orton Family Foundation to deploy the Community Heart & Soul method, which centers community planning and civic engagement around connecting people to each other, and to the many assets of the places they live, through individual storytelling and collective narrative building.

Between 2015 and 2018, PA Humanities awarded matching grants to three locations in Pennsylvania — Greater Carlisle, Meadville, and Williamsport — to pilot PA Heart & Soul, a humanities-based, resident-driven community planning process that cultivates a shared sense …

Cognitive Offloading Strategies And Decrements In Learning: Lessons From Aviation And Aerospace Crises, D. Christopher Kayes, Jeewhan Yoon

Journal of Human Performance in Extreme Environments

Examples from aviation and aerospace illustrate the potential consequences that emerge when organizations replace learning from experience with technology, a process referred to as a cognitive offloading strategy (COS). Examples include the Air France Flight 447 crash involving an Airbus 330-203 and the Lion Air Flight 610 crash involving a Boeing 737 Max. From the perspective of human performance in extreme environments, COS represents an underexplored source of organizational vulnerability which presents a particular challenge for learning in organizations. Decrements in learning result from COS because COS creates gaps in procedural knowledge and deprives operators of opportunities to learn in …

Gospel Impact And Stewardship Tool (Gist): Visual Mapping To Discover Gospel Imperatives For Strategic Ministry Decisions, Martin Edward Lee

Doctor of Ministry Major Applied Project

Lee, Martin Edward “Gospel Impact and Stewardship Tool: Visual Mapping to Discover Gospel Imperatives for Strategic Ministry Decisions.” Doctor of Ministry. Major Applied Project, Concordia Seminary, 2021. 260 pp.

This research project and the resulting Gospel Impact and Stewardship Tool (“GIST”) addresses congregational stewardship deficits from a systems perspective, with a shared-stewardship imperative for all leaders and members of a congregation, instead of focusing stewardship on the individual. The GIST Ministry Map provides a visual picture of how individual ministries are interconnected. This project illustrates how a learning environment, and the GIST visual ministry mapping process, help improve strategic decision-making …

Influences Of Antecendent And Outcome Factors On The Speed Of New Product Development: A Study Of Sme Companies In Indonesia, Pepey Riawati Kurnia

ASEAN Marketing Journal

The research’s objective is doing an empirical test toward research conducted by Menon & Lukas (2004), which generates 6 propositions of antecedent and outcome factors in the velocity of new product development. The literature theory based on theory of new product development speed (PDS) with antecendent and outcome factors. The research towards 63 respondent managers of Small and Medium Enterprises (SME) companies in Jabodetabek, Indonesia. Six propositions are developed into 6 hypotheses, which are then subject to a statistical test using LVS. Goodness-of-fit test informs that 6 hypotheses are eligible and so does the Measurement-fit test. Test towards 6 hypotheses …

Growth Begins From Within: How Internal Transparency Influences Organizational Learning, Wesley J. Cheung

Master's Projects and Capstones

Ample research exists that focuses on organizational learning in the context of program efficiency and outcomes, and organizational transparency in the context of governance and compliance. The purpose of this research is to further explore the relationship between organizational learning culture and the commitment to internal transparency, specifically pertaining to the internal members across multiple levels of an organization. This paper includes a literary review of previous research, an outline for the methodology used for this research, qualitative data analysis of 10 expert interviews, a discussion of the results and findings, and the exploration of present and future implications and …

Learning As Cognition: A Developmental Process For Organizational Learning, Rob E. Carpenter

Human Resource Development Faculty Publications and Presentations

The aim of this article was to present a viewpoint from learning as individual and group cognition for the benefit of organization learning scholarship. The results demonstrate that perspective of intentionality is important for understanding how learning as cognition develops into organizational learning. Organizations that recognize perspective as the agency by which learning as cognition develops organizational learning have a better opportunity to remain competitive. This article provides a basis to advance understanding on how perspective influences learning as cognition as a developmental process for organizational learning.

Examining The Perceived Meanings, Motivations, Benefits And Mechanisms For Creating Shared Value (Csv) By Asian Firms, Hamid Khurshid

Lingnan Theses and Dissertations

Creating Shared Value (CSV) is a fairly new concept that emerged in the last decade. CSV was originally conceptualized by Porter & Kramer (2011) as a “hybrid” business model that seeks to create economic value in tandem with social value creation and environmental sustainability. The notion of CSV gained traction with business practitioners worldwide and many Western/US companies now claim to have incorporated CSV within their business models. Notwithstanding the popularity of CSV among business practitioners around the world, CSV has been heavily criticized by some management and business scholars, who have expressed concerns about its novelty, theorization and lack …

Exploring Systemic Collaboration Across Organizational Strata Within Public Schools’ Improvement Systems, Lori L. Foltz-Rea

Walden Dissertations and Doctoral Studies

Despite government policies and reform efforts, the adoption of improvement systems that include collaborative practices has failed to increase student achievement as measured on Ohio’s state report cards for public school districts that have implemented the Ohio Improvement Process. Systemic, collaborative practices hold promise, but a gap existed in understanding how members engaged in collaborative practices across the organization. The study's purpose was to qualitatively explore principals’, teachers’, and district-level administrative members’ behaviors, perceptions, and practices across one Ohio school district’s three organizational strata associated with teaching and learning to discover how collaborative practices influence continuous improvement. Gronn’s leadership distribution …

Overcoming The Systemic Challenges Of Wealth Inequality In The U.S., David Peter Stroh

The Foundation Review

The galvanizing public murder of George Floyd and the disproportionate impact of COVID-19 on Black and Hispanic people have put structural racism and its influence on wealth inequality in the U.S. into stark relief. As multiracial groups express outrage at these visible disparities, we risk missing the other side of the coin: that wealth inequality in turn fans structural racism. Moreover, as they reinforce each other, these two factors erode the social, economic, and political viability of our democracy. Understanding and then breaking this vicious cycle are essential to realizing our renewed commitment to a country that works everyone.

This …

نُظُم المعلومات الإدارية وأثرها في التعلُّم المنظمي "دراسة ميدانية على البنوك التجارية الأردنية", Abdullah Obeidat

Al Jinan الجنان

This study aimed to identify the impact of management information systems on the organizational learning in the Jordanian commercial banks. To achieve this goal, the study was conducted on all commercial banks in Jordan (N=13), from which suitable random sample of workers in public administration were chosen, (365) questionnaires were distributed and (301) were returned. The study found a statistically significant effect of the components of management information systems on organizational learning with its three levels in the Jordanian commercial banks. Human resources, as one of the components of management information systems, had the most prominent impact on organizational learning …

How Do Prior Ties Affect Learning By Hiring?, Vivek Tandon, Gokhan Ertug, Gianluca Carnabuci

Research Collection Lee Kong Chian School Of Business

Research has shown that hiring R&D scientists from competitors fosters organizational learning. We examine whether hiring scientists who have many collaborative ties with the hiring firm prior to the mobility event produces different learning outcomes than hiring scientists who have few or no such ties. We theorize that prior ties reduce explorative learning and increase exploitative learning. Namely, we posit that prior ties lead the hiring firm to focus on that part of a new hire’s knowledge with which they are already familiar and that they help appropriate the new hire’s newly generated knowledge. At the same time, prior ties …

Stability Vs. Change In Catholic Schools, Susan Theresa Diverio

Walden Dissertations and Doctoral Studies

This study was an investigation of innovative practices based upon organizational learning and the life cycle in Catholic elementary and high schools. Limited research exists in the role that these factors play in Catholic school sustainability. The purpose of this study was to examine the relationship of organizational learning, as measured by the Organizational Learning Scale, and life cycle, as measured by Organizational Life Cycle 5-Scale on organizational innovation, as measured by the Organizational Innovation Scale. Organizational design framework, life cycle theory, and transtheoretical model of behavior provided the theoretical framework to investigate the relationship between organizational learning, life cycle …

Transformation And Resilience At The University Of Redlands, James Spee

James Spee

Below The Waterline: Developing A Transformational Learning Collaborative For Foundation Program Officers, Annie Martinie, Jaime Love, Michael Kelly, Kirsten Dueck, Sarah Strunk

The Foundation Review

Learning from fellow grantmakers is imperative in today’s ever-changing world. In late 2016, four health legacy foundations partnered to launch the Health Legacy Collaborative Learning Circle, creating an opportunity to understand not just the participating foundations’ visible investments and programs, but also the underlying behaviors, structures, and mindsets that ultimately explain why certain results were or were not achieved.

This article describes the yearlong process of creating the collaborative, and presents a new learning framework — based on the iceberg metaphor — that can be used to create learning environments that test and expand assumptions about promising approaches to common …

Learning About Neighborhood Change Through Funder-Grantee Collaboration, Debra Dahab, Brooke Finn, Lois Greco, Nancy Kopf

The Foundation Review

NeighborWorks America and the Wells Fargo Regional Foundation support change in communities through a rigorous and structured collaborative learning framework that places the resident voice and experience at the center of learning. Both funders regularly engage in collaborative learning processes with their grantees and partners to support local revitalization practices and inform program and grantmaking strategies.

This article examines the key ingredients and processes needed to develop and sustain collaborative learning among grantee organizations, community residents, and other stakeholders and funding partners, as well as the critical role played by technical assistance providers.

The authors reflect on their experience with …

How Organizational Boundary Choices Impact Capability Development, Peter Galvin, Stephane Tywoniak

Research outputs 2014 to 2021

As construction-oriented public sector agencies have outsourced more and more of their construction-related activities, they have often suffered from an inability to provide appropriate oversight due to degraded capabilities. This had led to calls for these agencies to rebuild capabilities across different technical areas. A firm’s boundary choices—make, buy, ally and dual modes (make and buy simultaneously)—may impact the ability of a firm to maintain and even build new capabilities, and in this article, we seek to investigate the impact that boundary choices have upon rebuilding capabilities and the extent to which organizations may make sub-optimal choices economically to potentially …

Strategic Learning In Practice: A Case Study Of The Kauffman Foundation, Matthew Carr, Brett Hembree, Nathan Madden

The Foundation Review

Increasingly, foundations and nonprofits are seeking to engage their staff in learning and reflection activities that assess successes and challenges, and then generate insights that can improve programs and funding strategies. Yet, despite the intuitive benefits, there are common challenges that often stand in the way of promoting strategic learning for continuous improvement.

For the past year, the Ewing Marion Kauffman Foundation has been focused on creating more systematic and intentional strategic learning across our organization. As part of this work we cultivated a select cohort of staff to be “learning champions,” created simple tools and processes that can more …

Building A Culture Of Learning: Teaching A Complex Organization How To Fish, Tiffany Clarke, Hallie Preskill, Abigail Stevenson, Pamela Schwartz

The Foundation Review

Many social sector organizations are looking to balance their strategic plans with an ability to respond more quickly to change as it unfolds in their communities. For many years — but gaining particular urgency in 2015 — Kaiser Permanente Community Health saw a need to better understand the progress and impact of its portfolio and use its data to adapt strategy in response to its changing context.

To increase its capacity for strategic learning, Community Health worked with FSG to develop and implement a system called Measurement and Evaluation for Learning and Outcomes. While this process was tailored to Community …

Challenges And Opportunities In Philanthropic Organizational Learning: Reflections From Fellow Grantmakers, Jennifer Chubinski, Kelley Adcock, Susan Sprigg

The Foundation Review

As the field of philanthropy has matured, increasing attention has been paid to evaluating the impact of philanthropic investments. In recent years, the scope of evaluation has expanded to include an intentional focus on organizational learning with the goal of learning from ongoing work, informing decision-making, and ultimately improving impact.

With this momentum to carry out organizational learning strategies and share successes, the sector has not yet stopped to reflect on challenges and lessons learned in the process of building the capacity for organizational learning — the messy yet meaningful middle between a desire for learning and the implementation of …

Reflective Practice For Learning From Experience: Navigating The Back Roads At Work, Jan Jaffe

The Foundation Review

What are the roadblocks that limit reflective practice in the field of philanthropy? Between the desire to move the needle on social change and the pressure to be productive, philanthropy as a field is understandably driven to focus on doing and resistant to taking time to reflect on practice. This article is designed to help foundations encourage leadership and staff to put their expertise into play as a learning strategy.

This article defines reflective practice and traces roots and research that can inform its use. It also reports on interviews with philanthropy practitioners about how they use various reflective practice …

Assimilation Of Big Data Innovation: Investigating The Roles Of It, Social Media, And Relational Capital, Pratyush Bharati, Abhijit Chaudhury

Pratyush Bharati

Communicating Strategically – Talking Less, Targeting Better Qualitative Study On Corporate Communication’S Learning In Leading Global Companies, Lukasz M. Bochenek, Sam Blili

International Journal of Business and Technology

Companies need to communicate strategically in order to maintain dialogue and relationships with their stakeholders. In the crowded media and social media space the messages disappear in the noise generated by multiple actors. Therefore, to be heard the enterprises need to consider their communication strategically. It is not about the amount of information; it is about right targeting and usage of the right tools and channels. Social media allowed the companies to communicate directly with their stakeholders and customers. Different channels can address different stakeholders. This study focuses on a qualitative assessment of the learning patterns and profiles among 60 …

Organizational Learning And Green Innovation: Does Environmental Proactivity Matter?, Yali Zhang, Jun Sun, Zhaojun Yang, Shurong Li

Information Systems Faculty Publications and Presentations

Emerging economies face the challenge of striking a balance between development and the environment. To adapt to the changes, organizations must develop dynamic capabilities for green innovation and corporate sustainability. Based on a resource-based view integrated with contingency and stakeholder theories, this study examines how strategic contingency makes differences in the transformation between learning and performance resources through innovation efforts. Oriented toward external and internal stakeholders, respectively, learning resources comprise absorptive capacity and transformative capability, innovation efforts include green product innovation and green process innovation, and performance resources contain green image and competitive advantage. Depicting their mediating relationships moderated by …

Strategies For Compliance With Government Regulations In A Pharmaceutical Company, Charles Jagun

Walden Dissertations and Doctoral Studies

Pharmaceutical companies accrued fines of over $30 billion within 25 years because of noncompliance with regulations. Noncompliance with regulations results in fines and an adverse impact on company profitability. Some pharmaceutical company managers lack effective strategies to ensure overall company compliance with regulation. Based on complexity leadership theory, the purpose of this single case study was to explore strategies pharmaceutical company managers used to ensure compliance with regulatory requirements in Nigeria. The target population was functional managers purposely selected because they had successfully implemented strategies for compliance with the regulatory requirements in Nigeria. Data were collected through face-to-face and telephone …

Managing Organizational Learning Ambidexterity: An Exploratory Study Of Australian Large Service Organizations, Agung N. L. I. Fahrudi

Theses: Doctorates and Masters

Organizational ambidexterity is about developing necessary organizational capabilities to compete in new and changing markets that enable organizations to survive in the face of dynamic external environments. It is about finding a balance between exploring new knowledge and exploiting existing knowledge or capabilities. The research on ambidexterity has offered different mechanisms for pursuing ambidexterity, and has highlighted the pivotal role of organizations’ senior teams and leadership behaviors in balancing the conflicting demands of exploration and exploitation. Research has also shown that no universal best practices should be sought to resolve the dilemma but instead leaders need to understand the situational …