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Boundary Resource Interactions In Solution Networks, Ruiqi Wei, Roisin Vize, Susi Geiger
Boundary Resource Interactions In Solution Networks, Ruiqi Wei, Roisin Vize, Susi Geiger
Articles
Purpose – This study aims to explore the interactions between two different and potentially complementary boundary resources in coordinating solution networks in a digital platform context: boundary spanners (those individuals who span interorganizational boundaries) and boundary interfaces (the devices that help coordinate interfirm relationships, e.g. electronic data interchanges, algorithms or chatbots).
Design/methodology/approach – The authors conducted a multiple case study of three firms using digital platforms to coordinate solution networks in the information communication technology and lighting facility industries. Data were collected from 30 semi-structured interviews, which are complemented by secondary data.
Findings – As task complexity increases, smarter digital …