Business Commons^™

Conceptual Issues Of Global Counterfeiting On Products And Services, D. Bosworth, Deli Yang

Deli Yang

Counterfeiting is a global problem of enormous magnitude. Despite its obvious importance, relatively little attention has been paid to the management of counterfeiting. This paper considers the difficulties of measuring counterfeiting and provides evidence of the magnitude of the problem worldwide. The focus is on counterfeiting of privately produced goods and services, rather than the issue of the counterfeiting of currency per se, which is a somewhat different though related issue. A conceptual framework of the private and social costs and benefits of anti-counterfeiting measures is also provided. The framework highlights a number of key driving forces of counterfeiting, including …

Leading From The Center Out: The Joint Library Services Leadership Team At James Madison University, K.T. L. Vaughan, Kristen S. Shuyler, Kelly N. Miller-Martin, Erika Peterson

Kristen S. Shuyler

In a system with multiple service points, how can leadership work together to keep the library as a whole relevant and central to students? James Madison University Libraries created the Joint Library Services Leadership Team, which works outside traditional departmental silos to provide coherent, consistent, and collaborative services regardless of location.

Three major service points of James Madison University Libraries, the two main library circulation/reference departments and the media resources center, have historically been both physically and philosophically separate from each other. Although the departments shared common goals of providing excellent student learning-focused services, they did not systematically work together …

Bound Thesis.Pdf, Michael Nixon

Michael Nixon

The Opioid Epidemic In West Virginia, Nicholas Bowden, Rachel Merino, Sruthi Katamneni, Alberto Coustasse

Alberto Coustasse, DrPH, MD, MBA, MPH

The rate of overdose-related to the use of licit and illicit opioids has drastically increased over the last decade in the U.S. The epicenter being West Virginia the highest rates of overdoses accounting for 41.5 deaths for 100,000 people among the 33,091 deaths in 2015. The number of people injecting drugs has increased from 36% in 2005 to 54% in 2015. The total U.S cost of prescription opioid abuse in 2011 has been estimated at $25 billion, and criminal-justice-system costs to $5.1 billion. The reasons for this opioid epidemic incidence in WV have been a combination of sociocultural factors, a …

Evaluating Policy Approaches Towards Undeclared Work: Some Lessons From Fyr Of Macedonia, Colin C. Williams

Colin C Williams

Why Do We Learn What We Learn? The Intersection Of Leadership And Learning In Aviation Environments, Kadie Mullins

Kadie Hayward Mullins

Why do we learn what we learn? Teach what we teach? Train how we train? Largely, decisions regarding instruction and training in aviation environments are dictated by leadership. Industry CEOs beliefs on professional development, organization culture inspired by leadership, and the instructors’ personal leadership philosophies create specific learning schema while legislation, credentialing agencies, and public policies provide mandates surrounding licensing and certifications. This paper will explore the contexts and concepts in which learning and leading intersect and the impacts of those intersections on learner outcomes and instructional planning. Exploring pertinent historical, societal, philosophical, and psychological factors that guide instruction and …

The Indian Call Centre Industry: National Benchmarking Report Strategy, Hr Practices, & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon, Mudit Nopany, Priti Nopany, Anil Da Costa

Virginia Doellgast

Report of the Global Call Centre Industry Project The dramatic growth of the call center industry is a world-wide phenomenon, fueled by advances in information technologies and the precipitous decline in the costs of voice and data transmission over the last two decades. As part of this global industry, call centres in India have experienced spectacular growth in the last five years. They generate seventy percent of the revenues of the Indian Business Process Outourcing (BPO) industry, according to estimates by Mckinsey (www.nasscom.org). This rapid growth has also brought managerial challenges in terms of recruitment,staffing, training, and retention of workers …

U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, Hr Practices & Performance, Rosemary Batt, Virginia Doellgast, Hyunji Kwon

Virginia Doellgast

No abstract provided.

Aom Aat Law Symposium Proposal (Final).Pdf, Adam J. Sulkowski, Constance E. Bagley, J.S. Nelson, Waddock S., Paul Shrivastava, Inara K. Scott

J.S. Nelson

Cases In Organizational And Managerial Communication: Stretching Boundaries, Jeremy P. Fyke, Jeralyn L. Faris, Patrice M. Buzzanell

Jeralyn L Faris

Trust Differences Between Blacks And Whites In An Organizational Setting, Dow Scott

Dow Scott

As increased numbers of blacks enter jobs from which they were formerly excluded, concerns about whether they can perform the work and interact successfully with peers, subordinates, and superiors have been expressed. This study examines a large organization that has been racially mixed through top management for over ten years. The author identifies and examines trust differences between black and white exempt employees (supervisors, managers and professionals) toward superiors, peers, and top management.

The Relationships Among Generativity, Values, Individual Differences, And Commitment To An Ideal Vision, Doug Leigh

Doug Leigh

Kaufman (2006a, 2011) defines Ideal Visions as measurable statements of the kind of world an organization, as well as its associates and external stakeholders, commits to help create for the future. This study investigated the relationships among several research-supported variables regarding personality aspects and individual characteristics with indicators of individuals’ motivation to achieve goals aimed at adding value to external clients and society. Indicators of generative beliefs, values, individual differences, and commitment to an Ideal Vision were examined in this study. Generativity (the concern in establishing and guiding the next generation), membership and activity in a formal civic organization, and …

Managing People And Technology: The Challenges In Csr And Energy Efficient Shipping, Momoko Kitada, Aykut Ölçer

Aykut Ölçer

This paper addresses the challenges of managers in the shipping industry to implement energy efficient measures in ship operations and their roles of managing both people and technology under the fulfilment of their corporate social responsibility (CSR). An increasing pressure on shipping companies to concern about marine environment, including energy efficiency, has led managers to consider CSR as their ethical business practices. It is an accepted norm that shipping is generally the most environmentally friendly mode of transport in terms of CO2 produced per ton nautical mile. Despite an extensive amount of research available to improve energy efficiency in shipping, …

Learning Through International Strategic Alliances: Processes And Factors That Enhance Marketing Strategy Effectiveness, Gregory E. Osland, Attila Yaprak

Gregory E. Osland

Intensified competitive, technological, and market pressures have made organizational learning a critical imperative in global strategy effectiveness. Firms can learn through experience and from three processes that involve other firms: imitation, grafting, and synergism. Interpartner learning has become critical, since experiential learning is insufficient for most firms. Responds to calls for a broadened role of marketing and synthesizes and extends research from organization behaviour and strategic management to the field of marketing to fuel further academic inquiry. Based on an extension of Chandler′s strategy‐structure‐performance paradigm, develops propositions on how the environment, organizational culture, strategy, and structure can affect a company′s …

Labor And Urban Crisis In Buffalo, New York: Building A High Road Infrastructure, Ian Greer, Lou Jean Fleron

Ian Greer

With inequality growing and competitive market forces on the march, can unions play a constructive role in solving the problems of capitalist economic development? Should they try? In this study of coalition building in Buffalo, New York we find that regular procedures of problem solving involving multiple coalition partners – what we call a high-road social infrastructure – have developed in the city. We discuss the progression of union approaches to economic development, including in-plant and regional labor-management partnership, community coalitions and the creation of labor-led nonprofit organizations. In response to long-term economic and social crisis, a group of union …

Can Strategic Management Techniques Be Applied To Small And Medium Enterprises, Anthony J. Jackson Prof

Anthony J Jackson Prof

This research focused on strategic management techniques and how these techniques are applicable to small and medium enterprises. The use of generic or specific strategic management tools and techniques among small and medium size businesses has had insignificant value because strategic application are thought in terms of for only larger companies. This paper examined the benefits of using strategic tools and techniques to companies seeking profits and growth. This research also supports how strategy can improve performance of small and medium businesses. Qualitative research was used for this study to determine if there was a correlation between strategic management, market …

Supply Chain Sustainability: The Bio-Fuels Market, Chris D. Bellamy

Dr. Chris D. Bellamy

Research into biofuel technology and innovative supply chain practices are helping to resolve sustainability problems in supply logistics and mass transportation. Biofuels provide a viable alternative to the use of fossil fuels and can be produced and replenished because the fuel is from plants and plant derived materials. Applications in aerospace, automotive, and electrical power production are the prime targets of biofuels development; the fuels have applications in many industries around the world. Global supply chain practices provide sustainable development of bio fuels storage, transportation, agriculture, and other industries. All of these industries require partnerships between unlikely stakeholders such as …

Leadership And Crisis Management In Modern Organizations, Chris D. Bellamy

Dr. Chris D. Bellamy

Leadership in modern organizations is complex. This research identifies how leaders in modern organizations can effectively deliver results through crisis management, while maintaining organizational culture. The author addresses leadership through organizational culture, the actions leaders must take, corporate policies and practices. In addition, this research directly contributes to leading organizations through crisis management and maintaining organizational culture today.

Innovation In Isolation: Labor-Management Partnerships In The United States, Kirsten S. Wever, Rosemary Batt, Saul Rubinstein

Rosemary Batt

In the United States, as in other advanced industrial countries, worker participation in management has taken on increasing importance, placing pressures on employers and unions to change how they deal with employees/members, and with each other. This paper examines two of the most impressive cases in the U.S.: the partnerships between General Motors (G.M.) and the United Autoworkers union (U.A W.) at Saturn and between BellSouth and the Communication Workers union (C.W.A.). We outline the evolution and the basic features of these innovations, as well as highlighting certain ongoing problems. These problems, we argue, confront the parties to employment relations …

Becoming A Leader In The Hospitality Industry, Timothy R. Hinkin

Timothy R. Hinkin

[Excerpt] Leadership has been defined in many ways, but the essence of leadership involves influencing people toward a desired objective. Leaders do not push followers—they pull them. While management is often concerned about stability, efficiency, and control, leadership is focusing on innovation, adaptation, and employee development. Management focuses on coping with the day to day, while a true leader is looking into the future. A manager can develop a brilliant marketing campaign, create an innovative strategy for growth, and design the most efficient work processes, but if the followers don't engage effectively in the implementation of these initiatives, these efforts …

Sticky It Workers: Discovering Why Information Technology Professionals Retain Their Employers, Phillip Michael Lewis

Mike Lewis D.Mgt.

In the current business climate and social technologies expansion era, Information Technology (IT) workers are important organization contributors that connect organizations into today’s data-driven, highly social, and always-on global economy. Thus, organizations need IT workers. Unfortunately, as a class, IT workers have developed a reputation that includes short organization tenures. However, not all IT workers suffer this stigma, some IT workers stick with one organization for a long time. Discovering why these Sticky IT workers retain their employers provides insights and direction for organization leaders and architects to help them shape their organizations into those that IT workers choose to …

Collaboration In Sport Research: A Case From The Field, Corinne Daprano, Jennifer Bruening, Donna Pastore, T. Greenwell, Marlene Dixon, Yong Ko, Jeremy Jordan, Sonja Lilienthal, Brian Turner

Corinne M. Daprano

Faculty members mindful of the ticking tenure and promotion clock seek ways to balance the competing and sometimes overwhelming demands of research, teaching, and service. One way to balance these demands is to find opportunities for collaboration with colleagues, especially in research. There are several compelling reasons to pursue joint research projects with colleagues; however, collaboration can be challenging. This article discusses the benefits and challenges of working on collaborative research projects with colleagues from the same discipline as well as across disciplines.

Possibilities, Purpose, Pitfalls: Insights From Introducing Mindfulness To, Amanda Sinclair

Amanda Sinclair

While mindfulness has been part of Buddhism and other religious and philosophical traditions for millennia, the last decades have seen adoption of mindfulness in clinical settings and more recently, in organisations and leadership. This article reports experiences introducing practices and concepts of mindfulness to managers and leaders across a wide range of sectors and organisational settings over the last ten years. I identify six particular insights that have emerged as important over that time: from how to define and explain mindfulness to leaders, through to ethical issues of the purposes to which mindfulness is put. Through discussion of these insights, …

The Role Of Benchmarking In Establishing Standards For The Evaluation Of Human Resources, Chris Andrews, Chris Hogan

Dr Chris Andrews

No abstract provided.

Interpreting And Responding To Strategic Issues: The Impact Of National Culture, Susan C. Schneider, Arnoud De Meyer

Arnoud DE MEYER

Perceptions of environmental uncertainty and organizational control influence strategic behavior. As national culture influences these perceptions we expect to find cultural differences in interpretation and response to strategic issues. Given a case describing an issue concerning deregulation of the U.S. banking industry, managers completed questionnaires rating interpretations and responses to that issue. National culture was found to influence interpretation and responses. In particular, Latin European managers when compared with other managers were more likely to interpret the issue as a crisis and as a threat. Latin Europeans were also more likely to recommend proactive behavior. This study indicates that different …

Managing Expert Systems: A Framework And Case Study, Rob R. Weitz, Arnoud De Meyer

Arnoud DE MEYER

This paper addresses the problem of managing the development and implementation of a large expert system in an organization. A traditional systems analysis and design methodology is used as a framework to highlight similarities and differences in managing large scale traditional computer based projects and large expert systems. As a non-technical, prescriptive guide, this article focusses on defining at each stage in the project, the tasks to be accomplished, resources required, impact on the organization, likely benefits and potential problems. The case of a large expert system implemented by a multinational corporation across several European sites is used to clarify …

Principles For Examining Predictive Validity: The Case Of Information Systems Spending Forecasts, Fred Collopy, Monica Adya, J. Scott Armstrong

Monica Adya

Research over two decades has advanced the knowledge of how to assess predictive validity. We believe this has value to information systems (IS) researchers. To demonstrate, we used a widely cited study of IS spending. In that study, price-adjusted diffusion models were proposed to explain and to forecast aggregate U.S. information systems spending. That study concluded that such models would produce more accurate forecasts than would simple linear trend extrapolation. However, one can argue that the validation procedure provided an advantage to the diffusion models. We reexamined the results using an alternative validation procedure based on three principles extracted from …

One Model For Creating A Career Ladder For Library Support Staff, Jane Fama, Elaine Russo Martin

Jane Fama

This article describes a unique career ladder model for library support staff. Major components include a promotion in place opportunity based on specified achievement levels, competencies, cross training, and measurable evaluation. The authors discuss the background, development, and program description of the career ladder model.

The Impact Of Small Business On The Environment, Janice Redmond, Elizabeth Walker, Calvin Wang, Mike Simpson, Craig Parker

Janice Redmond Dr

Small businesses are' estimated to contribute a significant proportion of global pollution, yet there is little empirical evidence to support this claim. The main aim of this research was to conduct an exploratory analysis of small business's environmental impact in terms of waste, water and energy.

Towards An Organizational Model Of Occupational Health And Safety Management: A Review Of The Literature, Michael Zanko, Scott Burrows

Michael Zanko

The enormous, tragic and largely unnoticed problem of workplace injuries and deaths continues to beset countries around the globe. Tripartite regulatory approaches to address the issues involved often place primary responsibility on employers’ management of health and safety (OHS) at the workplace. This paper seeks to ascertain how OHS management at the organizational level has been treated in the research literature. A review of thirteen leading management journals from 1994 to 2005 was conspicuous by the absence of interest in OHS management as the subject or field of study. An examination of six leading HRM journals over the same timeframe …