Open Access. Powered by Scholars. Published by Universities.®
- Discipline
-
- Bioinformatics (2)
- Business Law, Public Responsibility, and Ethics (2)
- Computer Engineering (2)
- Computer Sciences (2)
- Computer and Systems Architecture (2)
-
- E-Commerce (2)
- Electrical and Computer Engineering (2)
- Engineering (2)
- Library and Information Science (2)
- Life Sciences (2)
- Management Information Systems (2)
- Marketing (2)
- Nanoscience and Nanotechnology (2)
- Operations Research, Systems Engineering and Industrial Engineering (2)
- Other Business (2)
- Physical Sciences and Mathematics (2)
- Social and Behavioral Sciences (2)
- Systems Engineering (2)
- Technology and Innovation (2)
- Publication
Articles 1 - 4 of 4
Full-Text Articles in Business
Curvilinear Effects Of Corporate Social Responsibility And Benevolence On Loyalty, Pavlos A. Vlachos, Areti Krepapa, Nikolaos Panagopoulos
Curvilinear Effects Of Corporate Social Responsibility And Benevolence On Loyalty, Pavlos A. Vlachos, Areti Krepapa, Nikolaos Panagopoulos
Pavlos A Vlachos
No abstract provided.
Too Much Of A Good Thing: Curvilinear Effects Of Service Evaluation Constructs And The Mediating Role Of Trust, Pavlos A. Vlachos, Katerina Pramatari, Adam Vrechopoulos
Too Much Of A Good Thing: Curvilinear Effects Of Service Evaluation Constructs And The Mediating Role Of Trust, Pavlos A. Vlachos, Katerina Pramatari, Adam Vrechopoulos
Pavlos A Vlachos
PURPOSE OF THIS PAPER. The satisfaction-trust paradigm has been recently criticized regarding its ability to deliver positive consumer behavioral outcomes. This study argues that -amongst others- a reason for this unpleasant situation may be the failure of service managers to account for non-linearities in the satisfaction-trust paradigm. DESIGN/METHODOLOGY/APPROACH. The setting for this study has been the super-market retail channel. A total of 942 respondents were “intercepted” in supermarket stores, employing a face-to-face personal interviewing method. For the detection of curvilinear effects the study employed the two-step single indicant method of Ping (1998). FINDINGS. We posit consumer trust as an important …
Rwanda National Customer Satisfaction Survey: Results And Conclusions, Deogratias Harorimana
Rwanda National Customer Satisfaction Survey: Results And Conclusions, Deogratias Harorimana
Dr Deogratias Harorimana
It can be said that development practice requires more than financial and manpower inputs. Rwanda, in 1994 suffered a Genocide. The Society,collectively and under the leadership of His Excellence Paul Kagame the current elected President of Rwanda came together and designed strategies that would propel Rwanda to a Middle-Income, Private Sector Led Economy by the Year 2020.
In 2009, a client seating in one of the Hotels in a Suburb of Remera, in Kigali City, complained about poor service delivery he was experiencing from the waitress staff.Using his Blackberry message, the client forwarded an email to some of the RDB …
Survey Report On Training And Spending On Customer Care Services, Deogratias Harorimana Sr
Survey Report On Training And Spending On Customer Care Services, Deogratias Harorimana Sr
Dr Deogratias Harorimana
In a bid to promote and develop good customer care service in various sectors of Rwandan economy, a survey was conducted to assess progress and trends on customer service capacity building. Although shortcomings are there, there have been efforts and registered trends across the country on service delivery front. Investment in Capacity Building IS happening in certain sectors but this is unevenly distributed. In 2008 companies had started recognizing the significance of good service and cultivate a good working environment and training. From 2009, there was a decline in investment in capacity building in front office and key service delivery …