Business Commons^™

Addressing The Challenges Of Cross-Cultural And Virtual Communication In The Workplace, Sarabjit Sundar

Seton Hall University Dissertations and Theses (ETDs)

The move toward a more global or geographically dispersed organization, together with the technology that is being used to enable this, has dramatically changed work and the workplace in the United States and United Kingdom within the last few decades (Ouye, 2011). This is prompting leaders to communicate with teams consisting of vastly different backgrounds, languages and styles, and to essentially ‘work at the same table’ in the absence of physical cues, such as facial expressions and gestures. Leaders of such teams are challenged to create a smooth operation despite the many differences; the possibilities for misunderstandings and cultural blunders …

How The Internet Has Revolutionized Video Marketing, Dylan D. Sheldon

Senior Honors Theses

From the creation of film to the streaming of digital media, moving pictures have always been a premier medium of marketing. Today, the use of video in marketing offers an experience unlike any other for consumers by engaging them in an entertaining, yet informative, format. In the past few decades, the surge of the Internet has chan From the creation of film to the streaming of digital media, moving pictures have always been a premier medium of marketing. Today, the use of video in marketing offers an experience unlike any other for consumers by engaging them in an entertaining, yet …

Horizontal Collaborative E-Purchasing For Hospitals: It For Addressing Collaborative Purchasing Impediments, Robbert J. G. Kusters, Johan Versendaal

Journal of International Technology and Information Management

Horizontal collaborative purchasing (HCP) has often been cited as a way for hospitals to address the challenges of the rising healthcare costs. However, hospitals do not seem to utilize horizontal collaborative purchasing on any large scale, and recent initiatives have had mixed results. Focusing on Dutch hospitals, in this paper we present major impediments for collaborative purchasing, resulting in a first component of our proposed electronic horizontal collaborative purchasing model for hospitals; as a second component it contains a collaborative purchasing typology. A first validation round with hospital purchasing professionals, described separately in Kusters and Versendaal (2011), confirmed four applicable …

Indian Smes Perspective For Election Of Erp In Cloud, Tripti Negi Mahara

Journal of International Technology and Information Management

With increasing market competition and globalization, SMEs have shown interest to deploy ERP package to integrate their business processes. High investment in terms of cost, manpower and time are the major hurdles while selecting a traditional ERP package. Hence there is a need to look for a cost effective ERP solution. Deploying ERP on Cloud is one such option due to lower infrastructure cost and flexible payment. A SME evaluates an ERP solution from Economical, Technological and People perspectives with the factors that measure them. . . A factor can either be a benefit or a threat. A benefit facilitates …

Top Management Support, Collective Mindfulness, And Information Systems Performance, Shaji A. Khan, Albert L. Lederer, Dinesh A. Mirchandani

Journal of International Technology and Information Management

Mindfulness is a cognitive process that facilitates the discovery and correction of errors that might escalate. This study applies mindfulness theory to examine the impact of top management support for information systems on collective mindfulness, and that of collective mindfulness on IS performance. It treated such mindfulness in five dimensions, and top management support and IS performance as uni-dimensional. Forty-seven chief executive officers responded to a survey asking their perceptions of the constructs. Top management support predicted four of the dimensions with the strongest effect on sensitivity to IS operations. A negative path from support to commitment to IS resilience …

The Relationship Between Strategic Information Systems Planning Situational Factors, Process Configuration And Success, A. J. Gilbert Silvius, Jeroen Stoop

Journal of International Technology and Information Management

This paper reports a study into the relationship between the configuration of the process of Strategic Information Systems Planning (SISP) and the success of SISP. SISP is an important activity in the alignment of information technology systems and services to business requirements. However, despite the obvious importance of a proper planning of information technology and information systems in organizations, success of SISP is not evident. And as the success of SISP is also influenced by the process followed in developing the SISP, the research question for this study was, “How does the configuration of the SISP process influence the success …

A Conceptual Framework For E-Commerce Innovation In Chinese Smes Chun-Sheng Yu, Chun-Sheng Yu, Xue-Bing Dong

Journal of International Technology and Information Management

As E-Commerce (EC) is rapidly gaining popularity in China, EC innovation becomes a major growth strategy for many SMEs. Meanwhile, problems and challenges are hindering proliferation of EC innovation. The need exits for a theoretical model to forge EC innovation: a dynamic process with progressive stages of both internal and external e-readiness. Derived from theories and evidenced by the case studies from Hangzhou, China, our conceptual framework reveals top management, organizational learning, government support, market forces, and technology readiness as essential in each development stage, but with different emphasis. Implications of the framework are discussed.

Creativity, Coordination & Knowledge Co-Creation On A Global Scale- The Process Perspective, Olivera Marjanovic, Narcyz Roztocki

Journal of International Technology and Information Management

In very recent times new tools and technologies for peer-to-peer collaboration and coordination became easily and readily available taking knowledge creation processes outside of the organizational boundaries. This paper proposes to extend the existing boundaries of Business Process Management (BPM) to include an emerging category of processes; here termed Global Knowledge-Intensive Business Processes (GKIBP). These processes differ from other global processes, such as supply chains and collaborative cross-organizational business processes (BPs), as their main outcome is a commercial knowledge artifact, co-created trough coordinated activities of knowledge agents, that may or may not come from an organizational setting. Drawing from, and …

Behavioral Modeling Of The Individual’S Acceptance And Use Of Internet In Bangladesh: An Analysis Using An Integrated Approach, Md Shah Azam, Mohammed Quaddus, Nasrin Lubna

Journal of International Technology and Information Management

This study attempts to examine individuals’ behavior in the adoption and usage of the Internet for accomplishing various transactions and communication in Bangladesh. A descriptive research design is administered to ascertain the joint impact of the study constructs. A combination of AMOS 18 and PLS graph has been used for structural equation modeling with a cross-sectional dataset of 239 individuals in Bangladesh collected through a questionnaire survey. The proposed model was assessed with two step procedure after scrutiny and correction for non response and subjective response bias. The psychometric properties of the model, convergent and discriminant validity were assessed through …

Crisis Leadership For The New Reality Ahead, Barbara S. Gainey

Journal of Executive Education

It is too easy, according to business consultant Laurence Barton, Ph.D., for businesses to operate on cruise control, sure of the familiarity of the road and without the protection of a current crisis response plan that could offer some protection for the bumps and hazards to come. Numerous researchers, however, are sounding the alarm. Without the sense of urgency of a 9/11-scale crisis, the number of organizations without current crisis plans in place is slowly decreasing, according to a 2005 American Management Association study. Yet the warning signs of uncharted territory ahead are everywhere. Organizations must prepare for new crises …

A Comparison Of Supply Integration And End-To-End Communication Theory And Practice - An Australian Perspective, Fadi Kotob, Lee Styger

Lee Styger

The concept of supply chain integration and end-to-end communication are well established in supply chain theory. Typically, because of the depth of publications, an axiom has developed that all supply networks are fully integrated and have end-toend communication protocols. Recent research into Australian supply networks has highlighted a somewhat different scenario, where many networks are fragmented and lack the connectivity that would be expected. This paper offers a comparison of theoretical supply chain management and the actual practices found in Australian businesses. As a result of this grass root research, a scenario is offered that suggest there is a significant …

Novos Serviços De Informação E Comunicação: Um Quadro De Referência Estratégico, Nikhilesh Dholakia, Norbert Mundorf, Ruby Roy Dholakia

Nikhilesh Dholakia

From the late 1960s onwards, the range of information and communication services available to residential consumers and business users in the technologically advanced nations has been growing. The future of information services will depend on the strategic and structural interactions of firms specializing in content, conduits and components.

The Value Of Foreign Languages In Business Communication, Racquel Moreau

MBA Student Scholarship

There are several factors that a company considers when deciding to operate in an international territory or with a foreign company. Factors such as language and culture greatly affect the success of business. Being able to effectively communicate ideas and strategies can be challenging in a new business environment. Determining the importance of language by a company is crucial to its success. Studying another language helps to understand the culture of the studied language which will assist in a corporation’s decision making process. English is a popular language in conducting business; however, communicating in other languages is gaining popularity. The …

Web-Mediated Communication (Wmc) And Social Interaction: A Social Psychological Approach, Koo Won Suh, Helen Hasan, Paul K. Couchman

Helen Hasan

It can be argued that social interaction is a critical factor in understanding Web-mediated communication. While the concept and domain of social interaction has been studied in several disciplines they are underdeveloped in the current Web-enabled environment. This paper adopts a social psychological point of view of conceptual and operational issues in relation to social interaction. Through a review of the literature, two domains of social interaction are identified: task and socio-emotional interaction. The literature review also addresses some problems in defmition related to socio-emotional interaction. In an attempt to fill the gap between conceptual and operational defmitions of social …

Commentary: Changing The Channel: Public Health Communication In The 21st Century, Anna Goodman Hoover

Frontiers in Public Health Services and Systems Research

This commentary asserts the need for research examining the use and efficacy of social media as a tool for meeting public health stakeholders’ information needs. The author points to several potential research questions for the field, situates studies addressing these questions within the PHSSR Research Agenda, and introduces the work of Harris et al. that is included in this issue of Frontiers. The commentary closes with a call for horizontal stakeholder communication that supports evidence-based decision-making.

Understanding Online Brand Communities: Netnographic Study Of Apple Iphone Consumers, May Aung, Keija Wu, Laila Rohani, Khalil Rohani

Association of Marketing Theory and Practice Proceedings 2013

This study extends the concept of brand communities. The netnography approach has been applied to two online brand communities, both central to Apple iPhone consumers. This study reveals two cultural manifestations with their own passions and communal norms not detected by previous research. This study, thus, enriches the conceptual understanding of brand communities. It also offers contribution toward understanding consumers of high technology brands, an area where few studies have been conducted to date.

Internal Marketing Implications Of Workplace Bullying: The Integration Of Multiple Perspectives, Mary F. Mobley, Michael C. Mobley, Richard Easley, Clinton Amos

Association of Marketing Theory and Practice Proceedings 2013

This special session will highlight marketing, behavioral, leadership, and legal perspectives of workplace bullying behavior and how such behavior can negatively affect an individual’s wellbeing and adversely impact an organization’s welfare. The discussion will be couched within an internal marketing framework with special emphasis on strategic implications. Behavioral aspects of those who bully and the impact that their behavior can have on their targets will be given special consideration. Also, various leadership issues that arise in workplace environments with respect to workplace bullying will be explored. Further, an overview of the legal ramifications of workplace bullying will be integrated into …

Digital Word-Of-Mouth And The Gender Implications, Deborah H. Lester, Andrew M. Forman, Dolly D. Loyd, Tyra A. Burton

Association of Marketing Theory and Practice Proceedings 2013

Consumers can now easily access data and exchange sentiments regarding products and services on an unprecedented scale, and often in real time, through digital connections. The Internet and mobile technologies have made sharing of information and opinions among consumers easier than ever. The capacity of online participants to inspire and transform perspectives has been touted to surpass the radical potency of television when it entered the consumer’s province during the 50’s. Men and women use social media sites to learn about new products, to become smarter shoppers and to feel good about a purchase they might have already made. College …

Awareness And Usage Of Collaboration And Communication Technologies In Student Teamwork, Manouchehr Tabatabaei, Marco Lam

Department of Enterprise Systems and Analytics Faculty Publications

In this study, we investigate students’ awareness and usage of collaboration and communication technologies (CCTs). Coordination and communication are two of the key processes for effective teamwork that have been identified in the literature. We find significant differences in awareness of CCTs between various student groups. However, when controlling for awareness, we find no difference in usage. While the proportion of students that are aware of various CCTs is high, the reported usage of CCTs is low. Because of the increased emphasis on teamwork, students need to be taught the technologies they need to use for collaboration and communication in …

The Personal, Political, And The Virtual? Redefining Female Success And Empowerment In A Post-Feminist Landscape, Linda Elizabeth Chardon

Honors Theses and Capstones

No abstract provided.

A Comparison Of Supply Integration And End-To-End Communication Theory And Practice - An Australian Perspective, Fadi Kotob, Lee Styger

Faculty of Business - Papers (Archive)

The concept of supply chain integration and end-to-end communication are well established in supply chain theory. Typically, because of the depth of publications, an axiom has developed that all supply networks are fully integrated and have end-to-end communication protocols. Recent research into Australian supply networks has highlighted a somewhat different scenario, where many networks are fragmented and lack the connectivity that would be expected. This paper offers a comparison of theoretical supply chain management and the actual practices found in Australian businesses. As a result of this grass root research, a scenario is offered that suggest there is a significant …

Differentiating Financial Service Brands Through The Multilayered Service Strategy (Mss): Some Insights Insights From The Resource Based View Of The Firm, Olutayo Otubanjo

Association of Marketing Theory and Practice Proceedings 2013

This paper examines how financial service organizations operating in the Nigerian banking industry can be effectively managed to achieve brand differentiation. In order to achieve this objective, a service brand model was reviewed and critiqued and a Multilayered Service Strategy (MSS) model was put forward as an effective model for service brand differentiation. Consequently, sixteen leading-edge marketing and communication practitioners were engaged to examine the effectiveness of the model through in-depth interviews. Findings from the analysis of data indicate that an effective differentiation of a service brand cannot be achieved through the adoption of a single business or organizational factor. …

Communicating, Collaborating, And Coordinating To Revitalize New Jersey Neighborhoods, Lois W. Greco

The Foundation Review

· Since 2003, the New Jersey public and private funding community has been organizing and implementing a shared, cross-sector approach to revitalizing the state's low-income neighborhoods that incorporates residents and stakeholders, encourages private investment, leverages corporate resources, and produces measurable results.

· The approach has been shaped by the programmatic alignment of the Wells Fargo Regional Foundation's Neighborhood Grants Program and the New Jersey Department of Community Affairs' Neighborhood Revitalization Tax Credit program (NRTC) with technical assistance from the Housing and Community Development Network of New Jersey.

· The combined programs have supported initiatives in 26 neighborhoods, funded by $16 …

Utilizing Community Media To Facilitate Cross-Cultural Communication Between Lsu Agcenter Field And State Agents And Louisiana Agricultural Producers, Ava Denise Attaway

LSU Doctoral Dissertations

The primary purpose of this study was to determine how Louisiana agricultural producers get information related to their crops. Specifically, this study examined how Louisiana agricultural producers used the Louisiana State University AgCenter’s website and other media sources so that it could be determined which form of community media could be used to facilitate cross-cultural communication between LSU AgCenter field and state agents and Louisiana agricultural producers. Data for this study were obtained from 187 usable surveys completed by Louisiana agricultural produceragricultural producers. The data were analyzed to determine if producers utilized the LSU AgCenter website, the frequency they utilized …

Unintended Consequences Of Regulated Contract Structure, Bryan W. Stewart

Theses and Dissertations

This study examines the effect of contract structure (fixed versus contingent) and a contextual factor (positive versus negative benefit surprise) on tax professionals' behavior. Regulatory restrictions on contract structure are based on the belief that contingent fee contracts "encourage tax return preparers to take unsupported positions on the taxpayers' returns" (Murphy 1989, p. 2). Experienced tax professionals participated in an experiment investigating the effect of contract structure and benefit surprise on their judgments and decisions. Contrary to regulators' beliefs about the effect of contingent fee structures, I do not find a main effect of contract structure. Rather, results show that …

You Can't Put Old Wine In New Bottles: The Effect Of Newcomers On Coordination In Groups, Matthew Mccarter, Roman M. Sheremeta

Business Faculty Articles and Research

A common finding in social sciences is that member change hinders group functioning and performance. However, questions remain as to why member change negatively affects group performance and what are some ways to alleviate the negative effects of member change on performance? To answer these questions we conduct an experiment in which we investigate the effect of newcomers on a group's ability to coordinate efficiently. Participants play a coordination game in a four-person group for the first part of the experiment, and then two members of the group are replaced with new participants, and the newly formed group plays the …

Neutrosophic Emergencies And Incidences, Florentin Smarandache, Stefan Vladutescu

Branch Mathematics and Statistics Faculty and Staff Publications

No abstract provided.

Technology Engineering And Management In Aviation Chapter:The Evaluation Of Wireless Communication Devices: To Improve In-Flight Security Onboard Commercial Aircraft., Lori Brown, Liang Dong, Anthony Cerrullo

Lori J. Brown

As computer and information systems technology advances, industries such as aviation stand to benefit from the overwhelming new advances in hardware, software, and best practices. Technology Engineering and Management in Aviation: Advancements and Discoveries details the essential new developments in technology and management in the aviation industry. Specific and important advances in navigation, air traffic control, and environmental impact all make their way into this volume, which also focuses on management policies keeping up with new technology. This volume is a vital reference for practitioners, management, students, and all those interested in the field of aviation. This chapter will study …