Business Commons^™

Vision Paper: Advancing Of Ai Explainability For The Use Of Chatgpt In Government Agencies: Proposal Of A 4-Step Framework, Hui Shan Lee, Shankararaman, Venky, Eng Lieh Ouh

Research Collection School Of Computing and Information Systems

This paper explores ChatGPT’s potential in aiding government agencies, drawing from a case study based on a government agency in Singapore. While ChatGPT’s text generation abilities offer promise, it brings inherent challenges, including data opacity, potential misinformation, and occasional errors. These issues are especially critical in government decision-making.Public administration’s core values of transparency and accountability magnify these concerns. Ensuring AI alignment with these principles is imperative, given the potential repercussions on policy outcomes and citizen trust.AI explainability plays a central role in ChatGPT’s adoption within government agencies. To address these concerns, we propose strategies like prompt engineering, data governance, and …

The Technology, Organization, And Environment Framework For Social Media Analytics In Government: The Cases Of South Africa And Germany, Brenda M. Scholtz, Khulekani Yakobi

The African Journal of Information Systems

This paper investigates factors influencing the adoption of social media analytics (SMA) for citizen relationship management (CzRM). Three real-world cases of government departments, two in South Africa and one in Germany, were investigated, and focus group discussions were conducted. The technological, organizational, and environmental (TOE) theory and qualitative content analysis guided the data analysis. The findings revealed that in all cases, staff usually conducted a manual analysis of social media and SMA had not been implemented sufficiently to realize its full potential. Insights were obtained from TOE and factors were identified that should be considered for improving the planning of …

The Impact Of Green Public Procurement In Western Balkan Countries, Ditjona Kule, Irisi Beleraj

UBT International Conference

The sensitivity to environmental preservation toward ethical and sustainable economic growth has been at an all-time high in recent decades. Green public procurement (GPP) is a procedure in which public entities, such as governments or municipalities, purchase goods and services that have a lower environmental effect than conventional alternatives. GPP is gaining popularity in the Western Balkans as a strategy for promoting sustainable development and addressing environmental issues.

The demand for recyclable products, energy-efficient systems, clean technology and fuels, is driving the adoption of ecologically responsible business practices. Private consumers are also encouraged to focus on green purchases. Considering that …

Enhancing Employee Voice In Government: Transparency, Trust, And Cognitive Empowerment, Jomarie Phelan Honcoop

Electronic Theses and Dissertations

For organizational change to take root, develop, and realize the desired goals and benefits, employees are increasingly asked to be an integral part of the change process, to speak up and use their voice to point out areas to improve and ways to be more efficient. Organizations and managers must create a climate where this employee voice, a multidimensional construct comprised of promotive and prohibitive voice, is encouraged and heard, and where the employee is empowered to effect change and make improvements. Both types of voice are potent mechanisms for improving public services, and government organizations in particular, as compared …

Understanding Romania's Poverty: A Historical Overview Of Economics And Politics And Their Implications On Poverty Today, Benjamin Bucur

Senior Honors Theses

Romania is a country with a high-income economy that is experiencing considerable growth following its economic reforms of earlier decades. With growth, tendencies for an unequal society are prevalent. Therefore, appropriate economic policies that are specifically targeted toward bottlenecks are essential. This thesis seeks to outline the major types of poverty in Romania while also offering actionable entrepreneurial and educational insights that practically combat poverty at its roots.

Nivel De Adaptación De Los Empleados Del Gobierno De Puerto Rico Con Respecto Al Teletrabajo A Través De Su Desempeño Laboral, Ricardo Guzman

Theses and Dissertations

Esta investigación tuvo como propósito identificar el nivel de adaptación que ha tenido la modalidad del teletrabajo en el servicio público a través del desempeño laboral mostrado por un grupo de empleados que rinden funciones de manera remota en una agencia del gobierno de Puerto Rico. En la Isla, el tema del teletrabajo, tanto en el sector privado como en el público, no ha sido abordado científicamente por lo que no hay una referencia clara sobre el manejo de esta modalidad y la manera en la que los empleados la han acogido. Al tomar como fundamento el hecho de que …