Business Commons^™

The Critical But Overlooked Player Protection Tool: Self Care For Customer Facing Staff, Stacy Shaw, Jay Robinson

International Conference on Gambling & Risk Taking

BACKGROUND

Like many things, the need for self-care for staff came to light because of the pandemic. Every day, Oregon Lottery staff would go out and deal with angry, frightened, confused, frustrated, and sometimes aggressive players and retailers. People struggling with all kinds of stress, acting out and exhibiting behaviors that might normally suggest the need for an RG conversation. We started to hear that the staff was feeling overwhelmed, burned out, powerless, unheard, unappreciated, unable to connect. We were asking them to promote RG during this difficult time - but we had not given them the tools they needed …

Caesars Entertainment Responsible Gaming Messaging, Carolene Layugan

International Conference on Gambling & Risk Taking

Our Responsible Gaming (RG) messaging is far from elaborate, but provides an important message on responsible gambling, prevention of underage gambling, and unattended children at our gaming facilities, along with the problem gambling helpline number.

These messaging standards at Caesars goes above and beyond many required gaming regulations and our goal to create awareness on these three areas and provide help resources to the thousands of customers we serve every day.

These posters are strategically placed at various locations at a Caesars Entertainment brick and mortar facility.

Thank you again for your consideration.