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Full-Text Articles in Business

The Effect Of Information Technology Audit For E-Health Of Indonesia Using Itil Framework V.3 Domain Service Design, Eva Mufidah, Ilham M, Anis Eliyana, Tanti Handriana, Indrianawati Usman Nov 2020

The Effect Of Information Technology Audit For E-Health Of Indonesia Using Itil Framework V.3 Domain Service Design, Eva Mufidah, Ilham M, Anis Eliyana, Tanti Handriana, Indrianawati Usman

Library Philosophy and Practice (e-journal)

This study explain about E-Health Surabaya is a web-based health service technology application that is used to help people register as patients in hospitals and health centers. Although its function is very useful, there are also people who still do not understand how to use this application, there are also some shortcomings that cause inconvenience in its use. So that research is conducted in which the application uses ITIL V.3 framework with Domain Service Design to conduct an audit of the maturity level of this E-Health Surabaya Web Application. ITIL (Information Technology Infrastructure Technology) is a framework used to manage …


The Role Of Personalized Marketing In Business- Customer Relationships, Mirjeta Domniku, Lebeat Mustafa, Ejona Bajraktari Oct 2020

The Role Of Personalized Marketing In Business- Customer Relationships, Mirjeta Domniku, Lebeat Mustafa, Ejona Bajraktari

UBT International Conference

The idea of personalized marketing lies in creating a unique customer experience and delivering products / services / messages that are relevant to it. The need for it came as every day more and more customers are being targeted by a large number of ads and this has already created so much annoyance for people that they are now trying to avoid them. Modern data sources today are considered to be data collected from smartphones and social networks. Seeing this dilemma what we have tried to understand through this research is whether customers want their shopping experience to be more …


The Influence Of Information Technology Governance Audit Using Cobit 5 For The Development Public Library : (Case Study : Public Library In East Java ), Ilham M, Anis Eliyana, Indrianawati Usman Oct 2020

The Influence Of Information Technology Governance Audit Using Cobit 5 For The Development Public Library : (Case Study : Public Library In East Java ), Ilham M, Anis Eliyana, Indrianawati Usman

Library Philosophy and Practice (e-journal)

This study current technological developments have entered almost into the lines of people's lives. Currently, many public library have grown even bigger. And this development does not escape the good management of information technology governance. To maximize management to a better level, public library need information technology governance audits. The information technology audit used in this study uses the COBIT 5 framework which focuses on the APO04 and DSS01 domains. This study aims to improve the quality of services owned and to increase its competitiveness. The results of this study refer to the vision and mission of the public library …


Exploring Customers' Reactions To Enforcement Of Fine Print, Sudipto Sarkar Jul 2020

Exploring Customers' Reactions To Enforcement Of Fine Print, Sudipto Sarkar

Theses and Dissertations

The goal of this dissertation is to investigate the effects of enforcement and/or unenforcement of “Fine Print” on consumers’ reactions. “Fine Print” is defined as both the explicit and implicit conditions under which the product/service contract waives firm responsibility and accountability toward unsuccessful product/service experience, and outcome or lack of customer satisfaction with the same. Study 1 examined the interaction effects between “Fine Print” and “Company Size” on trust, satisfaction, repurchase intention, switching intentions, and word-of-mouth in a retailer context. The results revealed significant interaction effects between “Fine Print” and “Company Size” for satisfaction and repurchase intention, where satisfaction and …


Piug: Patent Information Users Group, Inc.: A History Of The International Society For Patent Information Professionals, Barbara J. Hampton May 2020

Piug: Patent Information Users Group, Inc.: A History Of The International Society For Patent Information Professionals, Barbara J. Hampton

Journal of the Patent and Trademark Resource Center Association

Efforts to view and analyze patents began soon after the first patents were filed in the novel system founded in the U.S. Constitution. In the succeeding 200 plus years, classification and indexing tools have evolved from paper to digital, with searching demanding ever-higher skills. Answering the need of patent researchers and analysts for advocacy, scholarship, and professional education, leading searchers founded the Patent Information Users Group, Inc., now the pre-eminent professional organization for patent searchers in the United States. It offers formal coursework for prospective patent searchers, colloquia, and conferences where novice searchers can master their craft. Searchers, who often …


Application Of Theory Of Constraints (Toc) In Managing Project Information Constraints, Ferdinand Z. Prantl Apr 2020

Application Of Theory Of Constraints (Toc) In Managing Project Information Constraints, Ferdinand Z. Prantl

Engineering Management & Systems Engineering Projects for D. Eng. Degree

The scope of this doctoral project is the non-traditional application of Drum-Buffer-Rope (DBR) from the area of Theory of Constraints (ToC) in mitigating disruption in distribution facilities during phased upgrades caused by information constraint. The relevance of this project is that industrial equipment upgrades pose a significant risk of disrupting the operation of automated distribution facilities. It is partly due to a very high expected availability rate, as well as tight coupling with other upstream and downstream elements of the larger supply chain network. As a consequence of disruption in this scenario, losses incurred not only within the facility being …