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Crisis, Crisis, Read All About It! Investigating The Direct And Joint Effects Of Crisis Response Strategies, Crisis History And Strategic Actions On The Tone Of Media Coverage, Habiba Nefisa Alambo

LSU Doctoral Dissertations

Crisis management research has focused on how crisis stricken firms protect their reputation by communicating appropriate messages to evaluators and employing strategic actions that favorably shape public opinion about the stricken firm. Developing conversations have addressed how a firm’s crisis history may impact current crisis management efforts. However, little is known about how these factors jointly and directly influence what is said about a crisis stricken firm and subsequently impact evaluators’ perceptions.

Primarily guided by the tenets of attribution and situational crisis communication theories, I studied the interactive and main effects of crisis response strategies (accommodative, reframing and defensive), crisis …

Behavioral Aspects In Operational Decisions. Applied Factor Investigations On The Micro (Individual) And Meso (Cluster) Levels, Lyudmyla Starostyuk

Information Systems & Operations Management Dissertations

Normative theoretical models in operations management have been widely utilized by businesses and scientists to explain multiple phenomena. They assume that operating systems are managed by fully rational decision-makers who always choose the most profitable solution. However, decision-makers are human beings with behavioral and cognitive biases which influence their choices. In this thesis we argue that a change in the social and operating environments explains the choice deviation from the normative theoretical predictions. We present three independent studies of behavioral patterns on the individual and cluster levels. In the first study we observe the effect of human faces on the …