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Is Cyberloafing More Complex Than We Originally Thought? Cyberloafing As A Coping Response To Workplace Aggression Exposure, Stephanie A. Andel, Stacey Kessler, Shani Pindek, Gary Kleinman, Paul E. Spector

Department of Management Faculty Scholarship and Creative Works

Employees spend approximately 2 h per day engaging in cyberloafing (i.e., using the internet at work for nonwork purposes) behaviors, costing organizations almost $85 billion dollars per year. As a result, cyberloafing is often considered a counterproductive type of withdrawal behavior. However, recent research suggests that cyberloafing may have some unexpected positive workplace outcomes. Therefore, we argue that the role of workplace cyberloafing is more complex than previously assumed and posit that cyberloafing may provide employees with a way to cope with workplace stress such as exposure to workplace aggression. To examine this proposition, we used a heterogeneous sample of …