Business Commons^™

The Real-Time Revolution: Transforming Your Organization To Value Customer Time, Jerry Power, Thomas W. Ferratt

Books and Book Chapters by University of Dayton Faculty

Publisher's description: Business survival requires valuing what customers value—and in our overworked and distraction-rich era, customers value their time above all else. Real-time companies beat their rivals by being faster and more responsive in meeting customer needs.

To become a real-time company, as top scholars Jerry Power and Tom Ferratt explain, you need a real-time monitoring and response system. They offer detailed advice on how to put procedures in place that will collect data on how well products or services are saving customer time; identify strengths, weaknesses, threats, and opportunities; and specify innovations needed to save even more customer time. …