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Full-Text Articles in Business
A Hybrid Plithogenic Decision-Making Approach With Quality Function Deployment For Selecting Supply Chain Sustainability Metrics, Florentin Smarandache, Mohamed Abdel-Basset, Rehab Mohamed, Abd El-Nasser H. Zaied
A Hybrid Plithogenic Decision-Making Approach With Quality Function Deployment For Selecting Supply Chain Sustainability Metrics, Florentin Smarandache, Mohamed Abdel-Basset, Rehab Mohamed, Abd El-Nasser H. Zaied
Branch Mathematics and Statistics Faculty and Staff Publications
Supply chain sustainability has become one of the most attractive decision management topics. There are many articles that have focused on this field presenting many different points of view. This research is centred on the evaluation of supply chain sustainability based on two critical dimensions. The first is the importance of evaluation metrics based on economic, environmental and social aspects, and the second is the degree of difficulty of information gathering. This paper aims to increase the accuracy of the evaluation. The proposed method is a combination of quality function deployment (QFD) with plithogenic aggregation operations. The aggregation operation is …
An Approach To Determining Customer Satisfaction In Traditional Serbian Restaurants, Florentin Smarandache, Dragisa Stanujkic, Darjan Karabasevic, Edmundas Kazimieras Zavadskas, Fausto Cavallaro
An Approach To Determining Customer Satisfaction In Traditional Serbian Restaurants, Florentin Smarandache, Dragisa Stanujkic, Darjan Karabasevic, Edmundas Kazimieras Zavadskas, Fausto Cavallaro
Branch Mathematics and Statistics Faculty and Staff Publications
The aim of this paper is to make a proposal for an easy–to–use approach to the evaluation of customer satisfaction in restaurants. In order to provide a reliable way to collect respondents’ real attitudes, an approach based on the use of smaller number of evaluation criteria and interactive questionnaire created in a spreadsheet file is proposed in this paper, whereby an easy-to-understand and simple-touse procedure is proposed for determining weights of criteria. In addition to the said, the proposed approach applies the simplified SERVQUAL-based approach, for which reason a simplified version of the Weighted Sum Method based on the decision …
An Approach To Determining Customer Satisfaction In Traditional Serbian Restaurants, Florentin Smarandache, Dragisa Stanujkic, Darjan Karabasevic, Edmundas Kazimieras Zavadskas, F. Cavallaro
An Approach To Determining Customer Satisfaction In Traditional Serbian Restaurants, Florentin Smarandache, Dragisa Stanujkic, Darjan Karabasevic, Edmundas Kazimieras Zavadskas, F. Cavallaro
Branch Mathematics and Statistics Faculty and Staff Publications
The aim of this paper is to make a proposal for an easy–to–use approach to the evaluation of customer satisfaction in restaurants. In order to provide a reliable way to collect respondents’ real attitudes, an approach based on the use of smaller number of evaluation criteria and interactive questionnaire created in a spreadsheet file is proposed in this paper, whereby an easy-to-understand and simple-touse procedure is proposed for determining weights of criteria. In addition to the said, the proposed approach applies the simplified SERVQUAL-based approach, for which reason a simplified version of the Weighted Sum Method based on the decision …