Business Commons^™

Multi-Period Stochastic Resource Planning: Models, Algorithms And Applications, Stanislaus Simon Solomon

Dissertations

This research addresses the problem of sequential decision making in the presence of uncertainty in the professional service industry. Specifically, it considers the problem of dynamically assigning resources to tasks in a stochastic environment with both the uncertainty of resource availability due to attrition, and the uncertainty of job availability due to unknown project bid outcome. This problem is motivated by the resource planning application at the Hewlett Packard (HP) Enterprises. The challenge is to provide resource planning support over a time horizon under the influence of internal resource attrition and demand uncertainty. To ensure demand is satisfied, the external …

Synthesis Of Optimization And Simulation For Multi-Period Supply Chain Planning With Consideration Of Risks, Liang Xu

Dissertations

Solutions to deterministic optimizing models for supply chains can be very sensitive to the formulation of the objective function and the choice of planning horizon. We illustrate how multi-period optimizing models may be counterproductive if traditional accounting of revenue and costs is performed and planning occurs with too short a planning horizon. We propose a “value added” complement to traditional financial accounting that allows planning to occur with shorter horizons than previously thought necessary. This dissertation presents a simulation model with an embedded optimizer that can help organizations develop strategies that minimize expected costs or maximize expected contributions to profit …

A Qualitative Exploration Of The Workplace Culture Of Women In Information Technology Careers, Andrea Hemphill-Merrills

Dissertations

The information technology (IT) industry is one of the fastest growing industries in the United States. According to the U.S, Department of Labor and Statistics (2015), employment opportunities are it is projected to grow by 12 percent from 2014 to 2024. While the number of employed women have increased, this has not been the case in the IT industry where the number of women has been in consistent decline since 1991. In order for the U.S. to be able to fill the demand for IT professionals, it must have access to a talent pool that includes women. There are many …

Cultural Moderation Of The Relationship Between Anticipated Life Role Salience And Career Decision-Making Difficulties, Emily Anne Schmidtman

Dissertations

The perceived importance of, and commitment to, work and family roles has significant implications for the career decision-making difficulty (CDMD) of undergraduate college students. Additionally, cultural variables have been shown to influence undergraduate students’ anticipated life role salience (LRS) as well as the amount of difficulty experienced in making a career decision. Given this information, the current study assessed the relationship between LRS and CDMD specifically in terms of differences that may occur within this relationship for different cultural groups. Using a sample of college students (total N = 246), an online survey was used to gather information about their …

The Influence Of The Electric Supply Industry On Economic Growth In Less Developed Countries, Edward Richard Bee

Dissertations

This study measures the impact that electrical outages have on manufacturing production in 135 less developed countries using stochastic frontier analysis and data from World Bank’s Investment Climate surveys. Outages of electricity, for firms with and without backup power sources, are the most frequently cited constraint on manufacturing growth in these surveys.

Outages are shown to reduce output below the production frontier by almost five percent in Africa and by a lower percentage in South Asia, Southeast Asia and the Middle East and North Africa. Production response to outages is quadratic in form. Outages also increase labor cost, reduce exports …

Birth Of A Powerhouse: How One University Reimagined, Restructured, And Revived Outreach, Slone H. Cansler

Dissertations

Today’s modern higher education landscape presents myriad challenges to higher education leaders and administrators. Among those challenges is how universities respond to demands for accountability, growth of alternative models of postsecondary education delivery, the need to serve and increasingly diverse society, and reduced state and federal appropriations. Research suggests that the biggest changes for American higher education are imminent and will necessitate new business models, new forms of collaboration and partnerships, and innovative about the enterprise of higher education. This study sought to gain understanding about the development process and structural framework that allows a university’s outreach unit to be …

The Relationship Of Communication Styles Of Millennial Employees With The Communication Satisfaction And Perceptions Of Communicator Competence Of Their Supervisors, Edward R. De La Torre

Dissertations

Each generation in the workplace shares characteristics that distinguish them from the generations before them. These differences in personality, behavior, and attitudes can result in intergenerational conflict, and these dynamics were identified by researchers when describing the interaction between young Millennial workers and their supervisors of the older generations. However, research did not explicitly test if these differences extend to the different communication styles that people exhibited in their verbal interactions. One such communication style paradigm, the Mok’s Communication Styles Survey (MCSS), describes the actual communication style of an individual, and was used to see if Millennials communicated differently than …

Collaborative Development Of A Small Business Emergency Planning Model, Arthur Henry Hendela

Dissertations

Small businesses, which are defined by the US Small Business Administration as entities with less than 500 employees, suffer interruptions from diverse risks such as financial events, legal situations, or severe storms exemplified by Hurricane Sandy. Proper preparations can help lessen the length of the interruption and put employees and owners back to work. Large corporations generally have large budgets available for planning, business continuity, and disaster recovery. Small businesses must decide which risks are the most important and how best to mitigate those risks using minimal resources.

This research uses a series of surveys followed by mathematical modeling to …

Mediating Chance Encounters Through Opportunistic Social Matching, Julia M. Mayer

Dissertations

Chance encounters, the unintended meeting between people unfamiliar with each other, serve as an important social lubricant helping people to create new social ties, such as making new friends or finding an activity, study or collaboration partner. Unfortunately, social barriers often prevent chance encounters in environments where people do not know each other and people have to rely on serendipity to meet or be introduced to interesting people around them. Little is known about the underlying dynamics of chance encounters and how systems could utilize contextual data to mediate chance encounters. This dissertation addresses this gap in research literature by …

A Case Study Of Latino Immigrant Employment In The California Central Valley, Alfredo Saldivar

Dissertations

This purpose of this case study was to examine the employment experiences of Latino immigrants in the California Central Valley. The case study was conducted to determine why Latino immigrants in this location leave or stay in places of employment and whether federal and state immigration and employment laws and policies affected their employment status. The study included the obstacles Latino immigrants encountered during their search for employment. A qualitative case study research design was used gather detailed data from participants about their employment experiences in the California Cantal Valley. Four focus groups were conducted for this research to gain …

Optimizing Inventory For Profitability And Order Fulfillment Improvement, Liu Yang

Dissertations

Despite the extensive research on inventory management, few studies have investigated the optimization of inventory classification and control policies for maximizing the net present value of profit and order fulfillment performance. This dissertation aims to fill the gaps, and consists of two main essays. Essay One (Chapter 1) presents a new multi-period optimization model to explicitly address nonstationary demand, arbitrary review periods, and SKU-specific lead times, with the objective of maximizing the net present value of profit. A real-world application and computational experiments show that the optimal dynamic inventory classification and control decisions obtained from the model significantly reduce both …

Optimizing Workforce Performance: Perceived Differences Of Army Officer Critical Thinking Talent Across Level Of Education, Richard B. Ayers

Dissertations

The U.S. Army’s operating environment continues to become increasingly complex and unpredictable, where U.S. technological advantage continues to erode. The complexities stem from the Army’s doctrinal assumption that the future operating environment is unknown and constantly changing (Department of the Army [DA], 2014a). Diminishing technological advantage results in more reliance on soldiers’ cognitive capability, and less on high technology weapons systems (McMaster, 2015).

A review of military literature shows extensive research on the importance of Army leaders to be talented critical thinkers (Fischer, Spiker, & Riedel, 2008, 2009; Gerras, 2008; Thomas & Gentzler, 2013). Human capital literature reveals many college …

An Investigation Of Work Environment Characteristics And Work Engagement Of Limited- And Full-Service Hotel Property Front-Line Employees, Robert Jerald Thompson

Dissertations

Today, employee work engagement is viewed as one of the most important issues for corporations, given its influence on individual and organizational productivity and performance (Attridge, 2009; Czarnowsky, 2008). As a result, all organizations desire employees who are engaged, in particular the hospitality industry. As a service-providing sector of the hospitality industry, hotels are reliant on front-line employees to conduct strong customer-employee interactions and provide efficient service delivery while exceeding customer expectations (Kusluvan, 2003). The hospitality industry needs employees who are committed to the organization and one who is passionate, striving to go the extra mile, and offering discretionary effort …

Emotional Intelligence: A Leader's Impact On Productivity In A Distribution Environment, Herbert Callahan

Dissertations

ABSTRACT Emotional Intelligence: A Leader’s Impact on Productivity in a Distribution Environment by Herbert Callahan Purpose: The purpose of this qualitative study was to explore and describe the impact of a supervisor’s Emotional Intelligence on the performance of the associates that work for them within a distribution environment. The research design will include assessing a supervisor’s levels of emotional intelligence through the administration of the Emotional Intelligence Appraisal®–Me Edition and will include the gathering of data through semi-structured interviews from identified associates that work with them. Methodology: Convenience purposeful sampling was used to identify supervisors within a distribution environment. A …

Going From Breakdown To Breakthrough: Human Resource Professional's Perspective Of Conflict In K-12 Public Education, Denise E. Larue

Dissertations

This study was conducted independently, but in collaboration with a team of peer-researchers who came together to study the lived experience of exemplar leaders in diverse organizations as they transformed conflict to reach common ground. This study contributed to the collective work by looking at K-12 Human Resource Officers (HROs) as the population of interest. HROs are often at the center of resolving conflict, yet only a few emerge as exemplar leaders. These exemplar leaders were the target population situated in the phenomena under investigations. The team selected a qualitative phenomenological approach, in an attempt to uncover what strategies exemplar …

Crowd Sourced Product Reviews: A Study Of Evaluation Standards Used, Alexander W. Manga

Dissertations

People are using online product reviews and evaluations more and more (Chandler et al., 2013). As the usage of online reviews persists and more smart phone applications are created, the demand for online product review continues to increase; yet, there is no indication of the quality of these reviews. In fact, some online reviews have been found to be fraudulent and misleading. Many online product reviews come from Internet-based crowdsource organizations. Few studies have explored evaluation practices among these organizations, and as a result, it is unclear what, if any, evaluation standards are used by crowdsource reviewers, particularly those found …

Christian Nonprofit Ceos:Ethical Idealism, Relativism, And Motivation, Sharlene Garces Baragona

Dissertations

Strong ethical character and the ability to inspire others form crucial areas for leadership effectiveness, particularly in nonprofits. This study explored the relationship between ethical ideologies (idealism and relativism) and inspirational motivation of Christian nonprofit CEOs affiliated with the Christian Child and Family Services Association. The Ethics Position Questionnaire of Forsyth (1980), the Bass and Avolio (2004) Multifactor Leadership Questionnaire Leader Form (5X Short) – Inspirational Motivation, and a demographic questionnaire comprised the 30-item survey for this study. The participants’ responses were collected either online or on paper and were analyzed using Pearson product-moment correlation coefficient. The response rate was …

The Roles Of The Project Management Office In The Execution Of The Organizations Strategic Plan, Tareq Zeyad Awad Al Ameri

Dissertations

Many organizations in both public and private sectors are striving to discover new tools and strategies to streamline their project implementation. Among these was the project management office (PMO), which has been developed from the womb of the advanced project management methodology. This work is both exploratory and causal study,which concentrates on investigating the effectiveness of seven proposed PMO roles (as independent variables) in carrying out the strategic plan (as the dependent variable) of the public sector organizations in the UAE. The study aims also to derive some insights into coordinating pattern established between PMO entity and other departments involved …

Comparison Of The Effectiveness Of Different Observation Methods And An Exploratory Analysis Of The Importance Of Accuracy Of Various Observations On Safety Performance, Marlies Hagge

Dissertations

Behavior Based Safety (BBS) applies various types of safety observation to improve occupational safety in business. The purpose of the following study was to examine and compare different observation foci: peer-observation, self-observation and a combination of both options as well as supervisor observations and observations of employee behavior obtained by research assistants (RA). Participants were unionized employees of the facilities management department at a Midwestern university. Target behaviors included safe lifting and vacuuming. The dependent variables were safety performance and the discrepancy between the different observation types. Incident data were also reported. The different observational methods were investigated via a …

Understanding Millennial, Generation X, And Baby Boomer Preferred Leadership Characteristics: Informing Today’S Leaders And Followers, Lee-Volker Cox

Dissertations

Purpose. This quantitative study’s purpose was to describe and determine the degree of difference and importance of leadership characteristics as perceived by Baby Boom, Generation X, and Millennial generational cohort followers in STEM-related U.S.-based or headquartered aerospace and computer organizations as measured by the Multigenerational Leadership Characteristics Questionnaire (MLCQ).

Methodology. This was a cross-sectional, nonexperimental, comparative and correlational quantitative, ex post facto study. A web-based MLCQ was developed after conducting an academic literature review. Participants used a 6-point Likert scale identifying the importance of 30 characteristics with 2 aggregation questions identifying the most and least important characteristics; 408 members of …

Recruiting Best Practices In Prospecting: Developing The Skills Necessary To Recruit An All-Volunteer Army—A Delphi Study., Jeremy E. Mcmullen Dr.

Dissertations

Purpose. It was the purpose of this Delphi study to discover what the best practices are for implementing telephone, virtual, face-to-face, and referral prospecting, as reported by an expert panel of Army Recruiters when targeting 17-24 year olds.

Methodology. This Policy Delphi study was accomplished in three sequential rounds, with 19 homogeneous expert participants whose mode of operation is remote, anonymous, and computerized. The rounds explored a complex recruiting process through the lens of expert Army Recruiters. The process of discovery, consensus, and implementation identified: (a) planning practices, (b) lead sources, (c) establishing rapport, (d) identify goals/needs/interests, (e) overcome …

Task-Based User Profiling For Query Refinement (Toque), Chao Xu

Dissertations

The information needs of search engine users vary in complexity. Some simple needs can be satisfied by using a single query, while complicated ones require a series of queries spanning a period of time. A search task, consisting of a sequence of search queries serving the same information need, can be treated as an atomic unit for modeling user’s search preferences and has been applied in improving the accuracy of search results. However, existing studies on user search tasks mainly focus on applying user’s interests in re-ranking search results. Only few studies have examined the effects of utilizing search tasks …

Who Leads Nonprofit Organizations And What Does It Matter? A Mixed Methods Study Of The Impact Of Different Sector Experience On Nonprofit Leadership, Darrent Robert Tune

Dissertations

The nonprofit sector serves an important economic and community-building role in California and the rest of the United States. However, the nonprofit sector may be facing a leadership deficit due to inadequate succession planning and training of future leaders. Given that nonprofit organizations are often pressured to become more business-like and that many nonprofit organizations may need to adhere to regulations imposed upon them by government funders, nonprofit organizations may be able to find qualified leaders from the for-profit and public sectors.

The purpose of this explanatory sequential mixed methods study was to build on prior research on the sector …

Clones In The Mba Classroom: Understanding The Relationship Between Culture And Mba Students’ Attitudes Toward Socially Responsible Business Leadership: A Mixed Methods Cross-National Study, Juan F. Roche

Dissertations

Recurrent corporate scandals have underscored the need for business leaders, the majority of whom were trained in business schools, to address tradeoffs between the interests of investors and those who serve the common good as an expression of socially responsible business leadership (SRBL). This study offers an integrated corporate social responsibility model (ICSRM), which displays the factors that scholarly research suggests promote and hinder corporate social responsibility (CSR) practice. However, because the CSR concept originated in the United States and the American business school model is replicated across the globe, most theories that support this conceptual framework were developed through …

Implementation Of Operational Excellence: Challenges Related To Employee Perception And Organizational Culture, Ruben Fontes

Dissertations

Industries that are traditionally technical and hierarchical present a variety of challenges for today’s leaders, particularly given the rapidly evolving, technology-driven global business environment. In addition, the movement toward more collaborative and horizontal work environments encourages a uniquely collective perspective comprised of individuals who are expected to continually shift between innovation and conformance. Success in the contemporary business environment largely depends on a firm’s speed and efficiency in relation to its competitors, which challenges leaders to not only remain on the cutting edge of their respective industries, but also stay “in tune” with the inner workings of their organizations in …

Clients As Voting Board Members: A Mixed Methods Examination Of San Diego County Nonprofit Human Services Organizations, Elaine Marie Lewis

Dissertations

The literature suggests that thoughtful board composition generates more strategic and thoughtful policymaking. This study examined one aspect of board composition that is frequently cited as a source of more strategic and thoughtful policymaking: clients as voting members.

This study used descriptive and inferential statistics to examine the prevalence of, and the factors associated with clients participating as board members of human services nonprofit organizations in San Diego County. Through a review of the most recent 12 months of board meeting notes, this study also explored the level of participation of two clients on the board of directors of one …

When Worlds Collide: Bringing The Native/Indigenous Transnational Nonprofit Leader To The Conversation, Christina E. Mitchell

Dissertations

Transnationals have long been a subject of academic discussion. Described differently according to discipline and study, the primary characteristic of transnationals is that they cross borders in support of a broad range of purposes, including advocacy and service provision, and profession and research. While not explicitly engaged within the nonprofit conversation up to this point, transnationals do have an implicit association with the nonprofit sector. This dissertation locates the transnationals in the nonprofit sector bringing a particular type of transnational into the nonprofit conversation: the native/indigenous transnational nonprofit leader. Based on findings of an exploratory case study, this leader is …

Understanding Women Leaders In A Male-Dominated Profession: A Study Of The United States Marine Corps' Women Generals, Marianne S. Waldrop

Dissertations

Contemporary organizations are increasingly realizing that future success requires a significant shift in leadership due to globalization, flattened organizational command and control structures, rapid technology growth, and the shift from manufacturing to service industries. Specifically, current leaders and scholars have begun to recognize the importance of employee diversity within organizations, and in particular the critical need to tap into the underutilized half of the population—women. Yet, the efforts to recruit, develop or retain women has been minimal, leading to metaphors such as glass ceiling and labyrinth, which characterize the institutional, social and personal barriers women encounter when seeking high-level leadership …

Spinning Straw Into Gold: A Study Of Resource Creation, Flow, And Conversion In A Nonprofit Collaboration, Elizabeth A. Castillo

Dissertations

Throughout history people have joined together to improve their individual lives. In the modern era, organizations often work cooperatively to enhance their efficiency and effectiveness. Collaborating organizations in the nonprofit sector are increasingly expected to produce system-level change as well. This collective impact approach is under-theorized and therefore not consistently actionable. A central puzzle is how formal nonprofit collaborations acquire resource inputs and transform them into outputs, outcomes, and impact while producing financial returns to sustain the backbone organization. Resource dependence theory is sometimes proposed as an explanatory framework, yet it does not explain the generation of a double bottom …

An Exploration Of The Use Of Photovoice-Inspired Techniques To Facilitate Narrative Leadership In A Small Group Of Middle-Aged Women, Michelle M. Zive

Dissertations

Leadership often is defined as a persuasive relationship. Over the last two decades, narrative leadership has been viewed in the Leadership Studies literature as a source of persuasion. Narrative leaders use stories to impact others in both large-scale political and social movements, as well as in large-scale organizations. Even as this has been happening, the field also has begun to re-conceptualize leadership as a group rather than an individual process, a view of leadership sometimes characterized as shared leadership. There is limited understanding of whether narrative leadership operates in shared leadership situations and a dearth of literature about specific techniques …