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Articles 1 - 30 of 48
Full-Text Articles in Business
A Brave New World Of Ambient Intelligence In The Casinos Of Macau: Reality Or Fiction?, Hugo Luz Dos Santos Mr.
A Brave New World Of Ambient Intelligence In The Casinos Of Macau: Reality Or Fiction?, Hugo Luz Dos Santos Mr.
UNLV Gaming Research & Review Journal
The article scrutinizes the brave new world of ambient intelligence in the casinos of the Macau, Special Administrative Region of People´s Republic of China, chiefly in regards to the (candent) issue of privacy of the casino patrons.
Moreover, this scientific article provides an overview about the secondary use of big data of the casino patrons for law enforcement purposes.
Becoming Respectable: A History Of Early Social Responsibility In The Las Vegas Casino Industry, Jessalynn R. Strauss
Becoming Respectable: A History Of Early Social Responsibility In The Las Vegas Casino Industry, Jessalynn R. Strauss
UNLV Gaming Research & Review Journal
Today’s gaming corporations actively engage with their communities by supporting nonprofit organizations and adopting environmentally friendly practices among other socially responsible actions. This research considers precursors to modern corporate social responsibility (CSR) in the gaming industry by examining the philanthropic activities of the casino owners in Las Vegas in the early days of its development. This historical look at early philanthropy in the gaming industry provides a contextual background for considering contemporary corporate social responsibility. While the gaming industry has clearly come a long way from its early ties to organized crime, an understanding of this context helps further discussion …
Understanding Employee Work Attitudes: An Integration Of Psychological Contract Theory And Organizational Support Theory, Wen Chang
UNLV Theses, Dissertations, Professional Papers, and Capstones
Employee motivation and retention are critical concerns for the hospitality industry. The purpose of this study was to understand employees’ work attitudes and emotional affect through a social exchange perspective by integrating employee psychological contract theory and organizational support theory. Affective event theory provided the theoretical foundation for this study. Data was analyzed using exploratory factor analysis and path analysis. The results showed that employees’ psychological contract fulfillment was a strong predictor of their perceived organizational support. In addition, psychological contract fulfillment and perceived organizational support together explained employee affect at work as well as other work attitudes. Affect at …
Assessment Of Orthodontic Patients' Preferences Regarding Treatment From General Dentists Or Orthodontists, Brian Robert Wilde
Assessment Of Orthodontic Patients' Preferences Regarding Treatment From General Dentists Or Orthodontists, Brian Robert Wilde
UNLV Theses, Dissertations, Professional Papers, and Capstones
This study evaluated how parents of prospective orthodontic patients choose between taking their child to a general dentist or an orthodontist for orthodontic treatment. It also looked at which factors influence patients’ satisfaction with the progress of treatment and likelihood to refer other patients to the practice. This study included two phases. The first phase was a qualitative assessment of the decision making process through conducting and analyzing focus groups. The second phase was the development and administration of a nationwide online survey regarding the topics covered in the focus groups. Influential factors in the decision making process fell into …
An Examination Of U.S. Restaurant Firms' Internationalization In A Risk Context, Soyeon Jung
An Examination Of U.S. Restaurant Firms' Internationalization In A Risk Context, Soyeon Jung
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this dissertation is to advance the theoretical and practical understanding
of the relationship between publicly traded U.S. restaurant firms’ internationalization as a
corporate strategy and risks using a comprehensive set of risk measures: 1) market-based risk (i.e., systematic and unsystematic risk) and 2) accounting-based risk (i.e., standard deviation of return on assets (ROA), return on equity (ROE), and earnings per share (EPS) during the period of 2000-2013. This dissertation further investigates linear, nonlinear, and lagged effects of internationalization on restaurant firms’ risks. In summary, the findings of this dissertation reveal that internationalization tends to mitigate systematic risk, …
Transformational Leadership Increases Self-Determination And Positively Impacts Hospitality Frontline Employees, Xiao Zhang
UNLV Theses, Dissertations, Professional Papers, and Capstones
This professional paper presents literature by exploring the role of self-determination theory between the relationship of transformational leadership and hospitality employees’ well-being. It integrates the present research on leadership style, needs theory and well-being and provides useful and meaningful information for executives and organizations who are dedicated to improve employees’ well-being.
Servant Leadership And Related Issues In Chinese Hotel Industry, Yiqing Wang
Servant Leadership And Related Issues In Chinese Hotel Industry, Yiqing Wang
UNLV Theses, Dissertations, Professional Papers, and Capstones
Because of the economy growth and the Open Door Policy, Chinese hotel industry was under a huge expansion. Since more and more western customers are visiting and Chinese customers are having more hotel experience abroad, the service Chinese hotels used to provide dose not meet the standard anymore. So the managers and leaders need to find an appropriate approach to encourage their employees to improve the service to their customers. This research went through over 40 articles about Chinese hotel industry and Chinese culture and found out that servant leadership style should be the best approach to engage the employees.
Premier, Gina Agrellas, Jordan Cloward, Bobby Cordell, Kyle Helms, Francis Mccabe
Premier, Gina Agrellas, Jordan Cloward, Bobby Cordell, Kyle Helms, Francis Mccabe
Premier: The Magazine of the UNLV Harrah Hotel College
No abstract provided.
Premier, Stowe Shoemaker, Francis Mccabe, Angela Ramsy
Premier, Stowe Shoemaker, Francis Mccabe, Angela Ramsy
Premier: The Magazine of the UNLV Harrah Hotel College
No abstract provided.
The Perceptions Of Macao Undergraduates Regarding Help Websites For Problem Gambling, Chang Boon Patrick Lee, Heng Tang, Wing Han Brenda Chan
The Perceptions Of Macao Undergraduates Regarding Help Websites For Problem Gambling, Chang Boon Patrick Lee, Heng Tang, Wing Han Brenda Chan
UNLV Gaming Research & Review Journal
This study conducted a web-surfing exercise and a questionnaire survey among a group of Macao undergraduate students regarding the websites that offered help with problem gambling. The results of this study found that most help websites in Macao and Hong Kong provided basic information-sharing service. The students indicated that they would choose their preferred help organization based on factors such as trust, familiarity, and the characteristics of the websites. They also gave comments/suggestions related to the publicity, design, contents, and focus of the websites. This study discussed the results and their implications for future research and practice.
Six Feet From Fame: Exploring Dark Tourism Motivation At Marilyn Monroe's Grave, Surjeet Baidwan
Six Feet From Fame: Exploring Dark Tourism Motivation At Marilyn Monroe's Grave, Surjeet Baidwan
UNLV Theses, Dissertations, Professional Papers, and Capstones
This dissertation presents an empirical phenomenological study of celebrity grave tourists at the site of Marilyn Monroe's grave in Los Angeles, CA. The purpose of this study was to fill a gap in the literature regarding the lived experience of celebrity grave tourists and their underlying motivations. This project was significant because it better explained an under-represented aspect of dark tourism by addressing the behaviors and motivations behind celebrity grave tourism. A qualitative empirical phenomenological method was employed. This approach relied upon the use of multiple in depth e-mail interviews and theme analysis. The results of the study suggested that …
The Effect Of Florida’S Timeshare Resale Accountability Act And Securitization Announcements On Vacation Ownership Shareholder Wealth, James R. Drake, Iii
The Effect Of Florida’S Timeshare Resale Accountability Act And Securitization Announcements On Vacation Ownership Shareholder Wealth, James R. Drake, Iii
UNLV Theses, Dissertations, Professional Papers, and Capstones
The focus of this study deals with the vacation ownership, or timeshare, industry, and is two-fold. First, it examines the passage of a criminal law in Florida that deals with the resale of timeshare properties and measures the law’s effects on the timeshare industry in terms of shareholder wealth. Second, the study examines the effect of the announcement of the sale of asset-backed securities in the timeshare industry, also in terms of shareholder wealth. The cumulative abnormal returns of publicly traded lodging corporations that operate in the timeshare industry are calculated and analyzed for both studies.
The passage of Florida’s …
Developing A Parasocial Relationship With Hotel Brands On Facebook: Will Millennials Differ From Genxers?, Yun Ying Zhong
Developing A Parasocial Relationship With Hotel Brands On Facebook: Will Millennials Differ From Genxers?, Yun Ying Zhong
UNLV Theses, Dissertations, Professional Papers, and Capstones
Facebook, particularly its brand page, is becoming one of the most powerful tool for relationship building and customer engagement for hospitality companies. As the social media marketing practices evolve in the hospitality industry, the industry starts to realize the importance of customer participation behaviors based on relationship quality rather than quantity of interactions and the rising significance of the Millennials generation.
To respond to this trend, this study pursues an empirical investigation of the antecedents for consumer-hotel brand relationship on Facebook, and the potential differences between Millennials and non-Millennials, particularly the GenXers. It also examines the potential varying relational consequences …
The Financial, Social, And Environmental Impacts Of Sustainable Practices On The Las Vegas Hospitality Market, John Brady
UNLV Theses, Dissertations, Professional Papers, and Capstones
Sustainability is important to Las Vegas hospitality organizations because they operate in an environment with constrained resources. Water supply is one such constrained resource and Lake Mead is and has been far below its normal level. This lake provides the potable water supply for Southern Nevada. Southern Nevada, which is anchored by Las Vegas, worked to reduce their water consumption by 32 billion gallons between 2002 & 2014 (Southern Nevada Water Authority, 2015). This pattern tells me that Las Vegas is aware of the footprint they leave on the environment and look for ways to reduce said footprint. This is …
Sexual Harassment In Las Vegas Nightclub Industry, Ksenia Kondratyuk
Sexual Harassment In Las Vegas Nightclub Industry, Ksenia Kondratyuk
UNLV Theses, Dissertations, Professional Papers, and Capstones
Las Vegas nightclub industry creates awfully ideal conditions for workplace sexual harassment. Considering the history of sexual harassment cases against major Las Vegas nightclub operators, the industry is currently facing the problem of either continuing to follow the “good old days” model of using bottle service girls’ sexuality to attract business or develop safer and more efficient business model to protect themselves and their employees. Analyses of secondary data including academic literature, trade publications and press, showed that similarly to the city itself, Las Vegas nightclub industry expanded and evolved from a boy's town to one of the most visited …
Mountain Monitor - 1st Quarter 2015, Kenan Fikri, Siddharth Kulkarni
Mountain Monitor - 1st Quarter 2015, Kenan Fikri, Siddharth Kulkarni
Mountain Monitor Quarterly
This analysis of employment, output, unemployment, and house prices finds that the 10 major metropolitan areas of the Mountain West, despite significant economic headwinds, weathered the first quarter of 2015 with robust economic growth. Eight of the region’s 10 major metro areas advanced on all four metrics of economic performance, and the remaining two metro areas slipped only on a single front.
The national economic slowdown that arrived in early 2015 did not entirely bypass the Mountain West, but the region resisted the drag better than any other. As U.S. economic output contracted by 0.3 percent in the first quarter, …
A Checklist: Questions That New Gaming Jurisdictions Need To Consider In Adopting Gaming Laws And Regulations, Anthony Cabot
A Checklist: Questions That New Gaming Jurisdictions Need To Consider In Adopting Gaming Laws And Regulations, Anthony Cabot
UNLV Gaming Research & Review Journal
Review Article: This checklist sets out the major items that should be considered in crafting a regulatory system.
Book Review: Chopsticks And Gambling, By Desmond Lam, Ph.D., Andrew Gustafson
Book Review: Chopsticks And Gambling, By Desmond Lam, Ph.D., Andrew Gustafson
UNLV Gaming Research & Review Journal
Book Review:
Desmond Lam. Chopsticks and Gambling. Transaction Publishers, 2014. 172pp. (Cloth) ISBN 978-4128-5393-4
Ecommerce Market Convergence In Action: Social Casinos And Real Money Gambling, Brett Abarbanel, Ardeshir Rahman
Ecommerce Market Convergence In Action: Social Casinos And Real Money Gambling, Brett Abarbanel, Ardeshir Rahman
UNLV Gaming Research & Review Journal
The social casino and real money gambling industries, including gambling at online and live venues (such as casino resorts), are quickly converging (H2 Gambling Capital & Odobo, 2013). Differences in demographics and gambling behaviors for different frequencies of social casino participation among real money online gamblers are examined to explore customer behaviors between the two markets. Frequency of play in social casino games varied depending on gender and education, similar to patterns in real money gambling. Players who participated more frequently in social casino games were also more likely to spend more time participating in real money online gambling, suggested …
Predicting Cross-Gaming Propensity Using E-Chaid Analysis, Eunju Suh, Matt Alhaery
Predicting Cross-Gaming Propensity Using E-Chaid Analysis, Eunju Suh, Matt Alhaery
UNLV Gaming Research & Review Journal
Cross-selling different types of games could provide an opportunity for casino operators to generate additional time and money spent on gaming from existing patrons. One way to identify the patrons who are likely to cross-play is mining individual players’ gaming data using predictive analytics. Hence, this study aims to predict casino patrons’ propensity to play both slots and table games, also known as cross-gaming, by applying a data-mining algorithm to patrons’ gaming data. The Exhaustive Chi-squared Automatic Interaction Detector (E-CHAID) method was employed to predict cross-gaming propensity. The E-CHAID models based on the gaming-related behavioral data produced actionable model accuracy …
Nurse Managers' Hiring Selection Of Newly Licensed Rns: A Grounded Theory Approach, Susan Adamek
Nurse Managers' Hiring Selection Of Newly Licensed Rns: A Grounded Theory Approach, Susan Adamek
UNLV Theses, Dissertations, Professional Papers, and Capstones
The purpose of this research study was to construct a substantive grounded theory regarding how acute care nurse managers select the newly licensed RNs (NLRNs) they hire. This is important because a good selection process can reduce expensive employee turnover and improve teamwork on units. There has been extensive research regarding interventions that improve the retention of NLRNs after they are hired, such as residency programs, preceptors, mentors and support groups, but there is very little in the literature about the processes or preferences nurse managers use to select the right candidates to be hired. A constructivist grounded theory approach …
Risk Misperception And Selection In Insurance Markets: An Application To Demand For Cancer Insurance, David S. Hales
Risk Misperception And Selection In Insurance Markets: An Application To Demand For Cancer Insurance, David S. Hales
UNLV Theses, Dissertations, Professional Papers, and Capstones
Spinnewijn (2013) posits that optimism about risk and the efficacy of risk-reducing effort could cause selection in insurance markets. We test for this using a survey of 474 subjects’ demand for hypothetical cancer insurance. We elicit perceptions of baseline cancer risk and control efficacy and combine these with subject-specific cancer risks predicted by the Harvard Cancer Risk Index to develop measures of baseline and control optimism. We find that only 23 percent of our subjects would purchase a fair insurance contract aligned to their true risk type. Of these subjects, 94 percent also overinvest in prevention, leading to advantageous selection.
A Process For Optimal Resource Allocation For Integrated Resorts, Benjamin Mammina
A Process For Optimal Resource Allocation For Integrated Resorts, Benjamin Mammina
UNLV Theses, Dissertations, Professional Papers, and Capstones
For anyone involved in the development of casinos or Integrated Resorts the process of planning a successful project can be rather cumbersome, arbitrary and lacking of business data to make sound financial decisions. This study will organize that process to reduce those difficulties and identify those Resources needed to provide optimal results for return on investment (ROI), total investment (TI) and overall size of the project (SF).
To determine the size of an Integrated Resort (IR) owners and developers tend to look at the building characteristics of competing or admired projects and then set their Resource parameters such as: 2000 …
The Political Economy Of Going Global: Understanding The Determinants Of Chinese Foreign Direct Investment In The Middle East And Africa, Majid Shirali
UNLV Theses, Dissertations, Professional Papers, and Capstones
This study seeks to explain the motivating factors behind Chinese foreign direct investment (FDI) patterns to the Middle East and Africa through a quantitative framework that utilizes a pooled cross-sectional time-series data set that covers 57 countries from 2003-2010. Prior research on the issue has hypothesized that China attempts to use external FDI to developing areas to promote national interests and help sustain economic growth. However, there has been an almost exclusive focus on economic determinants while generally ignoring political variables. The approach in this project attempts to fill this scholarly void by employing a broad array of independent variables …
Impact Of Menu Designs And Personal Dietary Behaviors On Young Millennials' Restaurant Menu Choices, Yuan Tian
Impact Of Menu Designs And Personal Dietary Behaviors On Young Millennials' Restaurant Menu Choices, Yuan Tian
UNLV Theses, Dissertations, Professional Papers, and Capstones
The global prevalence of obesity has more than doubled since 1980. In response to this health crisis, the U.S. Food and Drug Administration finalized the Menu Calorie Labeling Rule in 2014. It requires that food service chains post Calorie information next to all food items on menus. Young Millennials aged 18-24 reportedly have poor dietary habits, which contributes to obesity rates. This on-line study surveyed 505 young Millennials to evaluate the relationship between young Millennials’ Calorie choices on restaurant menus and various factors, including menu design, personal dietary behaviors, and demographic characteristics. The survey data was analyzed using logistic regression. …
Considerations For Implementing A Hotel Revenue Management System, Akram Mahesh
Considerations For Implementing A Hotel Revenue Management System, Akram Mahesh
UNLV Theses, Dissertations, Professional Papers, and Capstones
To fully understand and implement a revenue management system, hotel managers will need to research all aspects of a system, its requirements, and the hotel’s requirements to ensure that they are implementing a system that will work best for their property. This kind of research requires finding information in literature that is scattered in many locations. An owner or manager of a small to midsize hotel would need to invest a lot of time and energy into this process. Unlike giant companies like Marriott or Hilton, small to midsize independent hotels do not have the manpower to research and implement …
Exploring The Relationship Between Revenue Management And Hotel Loyalty Programs, Melissa Elizabeth Buckley
Exploring The Relationship Between Revenue Management And Hotel Loyalty Programs, Melissa Elizabeth Buckley
UNLV Theses, Dissertations, Professional Papers, and Capstones
Loyalty programs are a staple of the hospitality industry. As time progressed, there has been a shift among the structure of loyalty programs to not only reward the large spend of casino players, but also to compensate other frequent travelers of the hotel. As hotels continue to offer increasing benefits and compensation while reevaluating the tier structure of loyalty programs, research was necessary to discover if these loyalty programs are extracting the maximum revenue per guest and creating overall revenue for the hotel.
The purpose of the study was to uncover the relationship between revenue management and hotel loyalty programs. …
The Influence Of Tier Level Of Hotel Loyalty Programs On Guest Perceptions And Tolerance For Service Quality, Eunjin Choi
The Influence Of Tier Level Of Hotel Loyalty Programs On Guest Perceptions And Tolerance For Service Quality, Eunjin Choi
UNLV Theses, Dissertations, Professional Papers, and Capstones
This study examined the impact of hotel loyalty program membership and tier levels on guest perceptions and tolerance for service quality in major U. S. hotel chains. A sample of 315 hotel loyalty program members and non-members were surveyed via an online self-administered survey sent by Qualtrics. The survey used a three-column format asking the adequate level of expectations, desired level of expectations, and perceptions to test survey respondents’ zone of tolerance and perceived service quality using SERVQUAL dimensions. Guest satisfaction was measured by American Customer Satisfaction Index (ACSI). A nine-point Likert scale was applied for the measurement of service …
The Impacts Of A Smoking Ban On Gaming Volume And Customers' Satisfaction In The Casino Industry In South Korea, Sojeong Lee
The Impacts Of A Smoking Ban On Gaming Volume And Customers' Satisfaction In The Casino Industry In South Korea, Sojeong Lee
UNLV Theses, Dissertations, Professional Papers, and Capstones
A growing number of countries have legislated smoke-free policies in enclosed public areas and have extended the policies to hospitality facilities. However, some states and countries exempt gaming areas from the smoking law fully or partially. Anti-smoking policy is controversial for a number of reasons, such as smokers’ strong opposition, government ordinance, public health, and economic anxiety. Casino management may worry that a smoking ban policy will result in a significant decline of casino revenue because the break for smoking may interfere with continuing play.
This thesis examined a smoking ban impacts on gaming volume and customers’ satisfaction in the …
Evaluating Event Effectiveness Across Alternate Platforms, Kristin Marie Malek
Evaluating Event Effectiveness Across Alternate Platforms, Kristin Marie Malek
UNLV Theses, Dissertations, Professional Papers, and Capstones
As technology continues to influence younger generations and demand a commanding presence in the workplace, more industries are trying to incorporate these advances. Organizations are rapidly adopting new technologies and have justified their return on investment by examining new attendee rates, ‘click-throughs’ on links, and company specific metrics. Despite advances in technology and growing consumer dependence on electronics, the meeting and events industry has been slow to adopt IT advances for fear of cannibalization (Fenich, et al., 2011; Pearlman & Gates, 2010). The goal of this research was to gain a better understanding of how alternate platforms can affect event …