Business Commons^™

The Librarian/Lecturer: Successful Course Development Based On Km Principles, Stuart Basefsky

Stuart Basefsky

This presentation focuses on a highly successful and award winning course taught by a librarian/lecturer. It was specifically designed to serve the knowledge needs and aspirations of students, faculty, companies, publishers and the educational institution to which all these parties are connected. The unique manner in which the KM needs of the parties are met by establishing synergies is highlighted as well as how it is assessed.

Source Of Value Online For Recreational Travellers: Customer Information Needs In The Buying Process And Internet Capability, Robert Grant

Robert Grant

The information needs of buyers of high involvement recreational travel products are potentially a source of customer value in their decision making process. The internet's ability to provide large amounts of information in real time with high levels of customer convenience are compounded by the ability to deliver information from multiple sources. In theory then, the internet seems able to largely replace the value delivered by retail travel intermediaries in the physical world. This critical review suggests however that the physical world intermediaries and online information sources are more likely to be complementary rather than competitive resources for shoppers for …

Online Information Values For Recreational Travellers: A Review Of Online Sources In Decision Making For An Unfamiliar Long Haul Destination, Robert Grant

Robert Grant

Acquisition or purchase of travel arrangements involves an exchange of information which is theoretically suited for transfer from offline to online interaction. The ability to digitise material and ease access through searchability based on metatags (Reedy and Schullo, 2004, p 276) make the internet a potentially ideal medium for information gathering and exchange. This paper reviews the value of information sources for consumer decision making for a high involvement experience product with multiple and variable components and points to further research which help our understanding of the value of electronic networks.

Counting Acute Inpatient Care. Abf Information Series No. 5, Kathy Eagar

Kathy Eagar

As outlined in ABF Information Paper Number 1, a critical element of Activity Based Funding (ABF) is the need to define, classify, count, cost and pay for each health care activity in a consistent manner. For acute patients who stay in hospital for more than a day, this is not an issue. These patients are classified as acute ‘overnight admitted patients’ and are counted by Diagnosis Related Group (DRG).

What Is Activity-Based Funding? Abf Information Series No. 1, Kathy Eagar

Kathy Eagar

Activity-Based Funding (ABF) is a central feature of the Rudd hospital reform plan (‘A National Health and Hospitals Network for Australia’s Future’). ABF is not a new idea, either to the health sector or to other industries. Indeed, the Council of Australian Governments (COAG) agreed in November 2008 to introduce a nationally consistent ABF approach as part of its National Partnership Agreement on Hospital and Health Workforce Reform. The Rudd hospital reform plan proposes to accelerate the ABF work program that has already been agreed with the States and Territories.

Association Between Corporate Disclosure And Information Needs Of Company Annual Report Users In Sri Lanka, Anura De Zoysa

Anura De Zoysa

This paper examines the extent of disclosures in company annual reports of Sri Lankan listedcompanies and the user perceptions on the importance of information disclosed in company annualreports. For this purpose, annul reports of 65 Sri Lankan listed companies were analysed using adisclosure index. Furthermore, a questionnaire survey was conducted covering seven user groups toexamine the importance they attached to various information items disclosed in company annualreports. The results of the study revealed a fairly high level of overall disclosure (69.8%) in Sri Lankancompany annual reports with 90 per cent of the sample companies disclosing 43 per cent ofinformation items …

Knowledge Management In Information Technology Help Desk: Past, Present And Future, Kar Yin Leung, Sim K. Lau

Dr Sim Kim Lau

Information technology has changed the way organizations function. This resulted in the reliance of help desks to deal with information technology related areas such as hardware, software, and telecommunication. Besides, the adoption of business process reengineering and downsizing have led to the shrinkage of the size of help desk. The shorter information technology product life cycle has worsened the situation by increasing the already sizeable help desk’s user base. Consequently, the help desk has to cover more information technology products and resolute more technical enquiries with less staff. Thus, the outcome is clear that users have to wait comparably longer …

A Strategic Information System Perspective For The Adoption Of E-Commerce In Smes, Sim Lau

Dr Sim Kim Lau

No abstract provided.

The Customization Of Knowledge Management Techniques In Information Technology Help Desk, Kar Yin Leung, Sim Lau, Geng Liang

Dr Sim Kim Lau

Information Technology (IT) has converted a majority of organizational activities to automatic and electronicbased. This conversion greatly increases Help Desk (HD)'s coverage on IT related areas. Alternatively, the adoption of business process reengineering and downsizing has led to the shrinkage of the size of HD. This not only leads to the loss of priceless knowledge, but also coerces HD to provide more service with less staff - the outcome is clear that users have to wait comparably longer before HD staff is available. This paper describes how generic Knowledge Management process can be customized to improve support process in HD.

Decision Making Concerning The Acquisition And Use Of Information And Communication Technology (Ict) In Medical Practices, Robert Macgregor, Peter Hyland, Charles Harvie

Associate Professor Peter Hyland

A number of studies both within medical practices as well as the wider small business sector suggest that gender plays a role in both decision-making and the running of the business. Yet despite these apparent differences, the role of gender in the adoption of ICT in medical practices has remained largely ignored. This paper presents a study of 196 GPs (128 males, 68 females) who have adopted ICT in their practice. The results of this study show that the perception of drivers of ICT adoption and use in medical practices appear to differ depending on the gender of the GP. …

Mobile Information Access And Diffusion In Ambulatory Care Service Settings, Jason P. Sargent, Peter W. Eklund, Amanda Ryan, Lois Burgess, Joan Cooper, Carole Alcock, Damien Ryan

Lois Burgess

Clinical information systems for Ambulatory Care are predominantly paper-based. This paper represents a preliminary overview (work-in-progress) of the electronic Point of Care (ePOC) Personal Digital Assistant Project- a mobile e-Health research and development project and the intrinsic considerations which arise when designing alternative electronic patient data management systems tailored to Ambulatory Care. Its purpose is to address issues which allow technological enablement of electronic patient data management in the delivery of home-based medical care. We present the methodological considerations for document management within this e-Health setting and proposed rollout of an electronic Point-Of-Care (ePOC) system. While the replacement of more …

Stress Related Issues Due To Too Much Technology: Effects On Working Professionals, Katherine Walz

MBA Student Scholarship

The purpose of this exploratory study was to determine stress related issues on working professionals within a retail organization and Information Communication Technology (ICT). This type of stress is known as “technostress.” Employees within four job levels; entry, middle, management and upper management were surveyed to learn what types of Information Communication Technologies they use in the workplace and what kinds of stress they experience because of these technologies (Brod, 1984; Ayyagari, Grover, and Purvis, 2011). Previous studies have shown that information communication technologies may be related to stress, but the specific kinds of stress related issues have not been …

Usability Testing Of Public Health Web-Based Information Systems, Sumayya Banna, Kholoud Alkayid, Helen M. Hasan, Joseph A. Meloche

Sumayya a Banna

While the Internet provides many opportunities for increased levels of care and access to information services in the area of public health, many web designers are not yet taking full advantage of its potential. This study looks at Intensive Care and Palliative Care, as important instances where health informatics could improve public web-based services, in meeting the particular information needs of family members of critically and chronically ill patients. This study is significant in adopting an approach to the usability testing of websites based on concepts from Activity Theory. This takes a realistic and practical approach, which identifies the purpose …

Competition In Information Technologies: Standards-Essential Patents, Non-Practicing Entities And Frand Bidding, Herbert J. Hovenkamp

All Faculty Scholarship

Standard Setting is omnipresent in networked information technologies. Virtually every cellular phone, computer, digital camera or similar device contains technologies governed by a collaboratively developed standard. If these technologies are to perform competitively, the processes by which standards are developed and implemented must be competitive. In this case attaining competitive results requires a mixture of antitrust and non-antitrust legal tools.

FRAND refers to a firm’s ex ante commitment to make its technology available at a “fair, reasonable and nondiscriminatory royalty.” The FRAND commitment results from bidding to have one’s own technology selected as a standard. Typically the FRAND commitment is …

Usability Testing Of Public Health Web-Based Information Systems, Sumayya Banna, Kholoud Alkayid, Helen M. Hasan, Joseph A. Meloche

Helen Hasan

While the Internet provides many opportunities for increased levels of care and access to information services in the area of public health, many web designers are not yet taking full advantage of its potential. This study looks at Intensive Care and Palliative Care, as important instances where health informatics could improve public web-based services, in meeting the particular information needs of family members of critically and chronically ill patients. This study is significant in adopting an approach to the usability testing of websites based on concepts from Activity Theory. This takes a realistic and practical approach, which identifies the purpose …

Ict Devices As Ubiquitous Tools For Information Seeking Activity, Joseph A. Meloche, Helen M. Hasan

Helen Hasan

This paper investigates the use of current and developing ubiquitous digital devices and the way that they impact on, and are integrated into, use by groups within the community for information seeking. Three cases are presented involving ubiquitous use of the mobile phone, USB memory devices, and a wireless groupware system. The study considers the need for ongoing research to inform, direct and study the innovative use, appropriation and development of such tools. The primary methodological framework that is applied is activity theory, as it allows dasiatoolpsila to be examined in light of purposeful activity in the context of their …

Effective Virtual Teams For New Product Development, Nader Ale Ebrahim, Shamsuddin Ahmed, Salwa Hanim Abdul Rashid, Zahari Taha

Nader Ale Ebrahim

At present, the existing literature shows that the factors which influence the effectiveness of virtual teams for new product development are still ambiguous. To address this problem, a research design was developed, which includes detailed literature review, preliminary model and field survey. From literature review, the factors which influence the effectiveness of virtual teams are identified and these factors are modified using a field survey. The relationship between knowledge workers (people), process and technology in virtual teams is explored in this study. The results of the study suggest that technology and process are tightly correlated and need to be considered …

Enterprise Gis & Architecture, Nevin Gaudet

Geography and the Environment: Graduate Student Capstones

Enterprise GIS solutions are becoming more attractive to companies to implement because of the ability to leverage system of record portals. Information is largely regarded as a company’s competitive advantage enabling organizational capability to operate and build capital and equity within a business. And with good reason large amounts of data and information are difficult to collect and organize within a digital framework. Building a GIS enterprise is a solution for data organization and management. Workflows must be in place to collect, process, calculate, and store data with high regard to timeliness and accuracy. Business decisions are made based on …

Book Review: The Basics Of Information Security: Understanding The Fundamentals Of Infosec In Theory And Practice, Katina Michael

Professor Katina Michael

Dr Jason Andress (ISSAP, CISSP, GPEN, CEH) has written a timely book on Information Security. Andress who is a seasoned security professional with experience in both the academic and business worlds, categorically demonstrates through his book that underlying the operation of any successful business today is how to protect your most valuable asset- “information”. Andress completed his doctorate in computer science in the area of data protection, and presently works for a major software company, providing global information security oversight and performing penetration testing and risks assessment.

It's Time For A Good Hard Look In The Mirror: The Corporate Law Example, John A. Barrett, Jr.

Fordham Journal of Corporate & Financial Law

This Article asserts that the move from the industrial age to the

information age represents a fundamental change to our society on

such a widespread basis that the legal order must reexamine the

premises about how our society functions, assessing whether

foundational elements of U.S. Common Law remain valid. This

Article first confronts briefly the continuing acceptance of certain

foundational premises in contract and intellectual property law,

illustrating that such premises are no longer supported by the

realities of modern society. With fundamental change challenging

multiple areas of law in the information age, this problem is worthy

of widespread inquiry …

Value Of Information And Pricing New Health Care Interventions, Andrew R. Willan, Simon Eckermann

Sydney Business School - Papers

Previous application of value-of-information methods to optimal clinical trial design have predominantly taken a societal decision-making perspective, implicitly assuming that healthcare costs are covered through public expenditure and trial research is funded by government or donation-based philanthropic agencies. In this paper, we consider the interaction between interrelated perspectives of a societal decision maker (e.g. the National Institute for Health and Clinical Excellence [NICE] in the UK) charged with the responsibility for approving new health interventions for reimbursement and the company that holds the patent for a new intervention. We establish optimal decision making from societal and company perspectives, allowing for …

Australian Online Public Information Systems: A User-Centred Study Of An Evolving Public Health Website, Helen Hasan, Joseph Meloche, Sumayya Banna

Faculty of Business - Papers (Archive)

The strategic, transformational nature of many information systems projects is now widely understood. Large-scale implementations of systems are known to require significant management of organisational change in order to be successful. Moreover, projects are rarely executed in isolation - most organisations have a large programme of projects being implemented at any one time. However, project and value management methodologies provide ad hoc definitions of the relationship between a project and its environment. This limits the ability of an organisation to manage the larger dynamics between projects and organisations, over time, and between projects. The contribution of this paper, therefore, is …

Seniors And Information Technology: A Mis-Fit?, Mark E. Mcmurtrey, James P. Downey, Steven M. Zeltmann, Ronald E. Mcgaughey

Journal of International Technology and Information Management

The “digital divide” between the haves and have-nots in society continues to draw attention in traditional media outlets as well as academic research. Those yearning to join the computer revolution comprise several groups defined by wealth, ethnicity, country (even regions of countries), and age. While there has been research into the digital divide in all of these areas, the focus of this paper is Information Technology (IT) use by the elderly, or our senior citizens. Our interest in this group stems from the dynamic interaction of two forces: 1) senior populations are growing in percentage and sheer number both in …

Teaching Web Information Retrieval And Network Communications Undergraduate Courses In It Curriculum, Song Xing, Xiannong Meng, Wei Wang

Journal of International Technology and Information Management

This paper provided the results of an investigation on the teaching of computer networks courses and web information retrieval courses in undergraduate Information Technology (IT) curriculum. The paper consists of two parts. First part of the paper surveys the undergraduate courses in two curriculum areas, computer networks and web information retrieval. The content of the survey includes the topics covered, the textbooks used, and major projects in these courses. The second part of the paper describes the authors’ experiences in teaching such courses to undergraduate students in various discipline areas including computer science majors, IT majors, and non-technical majors.