Business Commons^™

New Performance Measurement And Management Control Systems, Ted Watts, Carol J. Mcnair-Connolly

Faculty of Commerce - Papers (Archive)

Purpose - Focusing on how performance management systems support control, this article seeks to provide two "next-generation" performance scorecards - the Performance Wheel, suitable for most organizations and the Small Business Performance Pyramid, which acknowledges the unique requirements of small business. This development considers the historical development, increasing variety and often the poorly integrated status of performance measurement systems - one of business management's most important tools.

Design/methodology/approach - The paper considers the issues of various performance measurement models - the Performance Pyramid, the Results and Determinants mode, the Balanced Scorecard - through the integration of perspectives, metrics and terminology. …

Public Sector Commercial Orientation And The Social Contract: A Study Of Performance Management In A Non-Competitive Environment, Ali Rkein, Brian H. Andrew

Faculty of Commerce - Papers (Archive)

Purpose - The aim of this paper is to study the workings of commercial orientation, with a focus on performance management, in an environment that is characterised by limited competition between the public and the private sectors and a high level of government social responsibility. Design/methodology/approach - An interpretive case study approach is adopted for this study. It draws on primary data from interviews with key personnel in public sector organisations, and on secondary data from government publications such as annual reports and budget papers. Findings - This study shows that the market-based performance management system has failed to achieve …

An Exploration Of Applying Rules Based System Modelling Into A Quality Management Framework - Extending The Quality Triangle, Lee Styger

Sydney Business School - Papers

The construct of quality management has moved on greatly since the "quality policing" concepts of the 1980's. Continual improvement and customer centric business development philosophies have become the norm within a "total" business environment. Typically, organisations exploit a series of matrices, templates and models to monitor and control their operations. It has however been noted that, often, due to minimal formal user centric instructions being available, even simple quality and business models are misused and fail to deliver their potential to impact on the business. This paper discusses the possibilities of applying knowledge based engineering fundamentals into quality and business …

Customising Management Education: Designing Learning Episodes Using An Open System Perspective, Peter Mclean

Faculty of Business - Papers (Archive)

This paper presents a holistic framework for designing effective learning episodes for management students. Based on a synthesis of adult learning theory and open system theory, the paper proposes a model of learning design which can guide the customising of management education to account for the particular requirements of the four key elements in a learning episode. Effective learning requires careful consideration of and alighment between these key elements, and flexibility to change when any of these elements varies from prior expectations.

Big Data As A Strategic Enabler Of Superior Emergency Service Management: Lessons From The New South Wales State Emergency Service, Samuel Fosso Wamba, Andrew Edwards, Rajeev Sharma

Faculty of Business - Papers (Archive)

A unique form of organization that has not received much attention is the emergency services organization, which is tasked with responding to crises and disasters such as floods, fires, hurricanes, tsunamis, and other natural and man-made disasters. Effective responses in such situations are reliant on the availability of archived information as well as on the effective real-time integration and utilization of data coming from various channels including sensors, satellites, social media feeds, photos, video and cell phone GPS signals or 'Big Data' (IBM 2012; Rich 2012). The effective management of these events also requires the collaboration and coordination of a …