Business Commons^™

Evaluating Key Factors In Supplier Selection For Micro-Businesses: Implications For Buyer Satisfaction, Avinash M. Waikar, Minh Q. Huynh, Robert F. Cope, Uday S. Tate

Management Faculty Research

Final quality of products/services starts with suppliers in the supply chain. Problems can occur if suppliers do not deliver the quantities requested in full, on time, or buyers select suppliers solely on the basis of lowest price. Supplier selection has been studied for large businesses but not for very small (micro) businesses. Therefore, a survey was administered to micro-businesses to determine: what factors are important to micro-businesses in selecting suppliers and how satisfied they are with their suppliers. Factors included Brand Name, Consistency, Cost/Lower Price, Loyalty, Quality, and Warranty. Results indicated that none of the factors were unimportant. However, buyer …

A Quality Metric For Sustainable Innovations, Arcot Desai Narasimhalu

Research Collection School Of Computing and Information Systems

Sustainability has become a major concern for nations and firms especially since the Kyoto Protocol was defined in 1997. While there have been several studies on benchmarks for national innovation systems and effectiveness of innovation management within firms there is as yet no reasonable metric for determining the quality of an innovation much less its quality relating to sustainability? Similarly, there have been several studies on sustainability but that such research groups have also not focused on developing a metric for denoting the quality of sustainable innovations. This paper offers a metric that defines the quality of an innovation, especially …

Crop Updates 2011 - Farming Systems, Janette Drew, Rob Grima, Bob French, Raj Malik, Mark Seymour, Christine Zaicou-Kunesch, Glenn Mcdonald, Brendon Nicholas, Dennis Van Gool, James Fisher, Peter Tozer, Doug Abrecht, Michael Robertson, Cameron Weeks, Michael O'Conner, Peter Newman, Mike Clarke, Andrew Blake, Gordon Macaulay, Vijay Jayasena, Syed M. Nasar-Abbas, Larisa Cato, Robert Loughman, Ken Quail

Crop Updates

This session covers twelve papers from different authors:

1. Fallowing 50% of the farm each year – does it pay? Janette Drew and Rob Grima

Department of Agriculture and Food

2. How crop sequences affect the productivity and resilience of cropping systems in two Western Australian environments, Bob French, Raj Malik, Mark Seymour, Department of Agriculture and Food

3. When is continuous wheat or barley sustainable? Christine Zaicou-Kunesch and Rob Grima Department of Agriculture and Food

4. Identifying constraints to bridging the yield gap, Glenn McDonald, Department of Agriculture and Food

5. Land constraints limiting wheat yields in …

Antecedents And Postcedents Of Satisfaction In Business Relationships In Canada, David Hutchinson Dr., Jang Singh

Odette School of Business Publications

This paper reports the findings of an investigation of whether trust and commitment influence satisfaction, and whether satisfaction then influences specific investments, opportunism, and formalisation. Using data collected in a survey of Canadian managers and executives, a model derived from marketing theory and previous empirical research was tested. The model includes both relationship marketing concepts and transaction cost theory concepts, an approach rarely encountered in existing studies. Satisfaction in an exchange relationship is formed by keeping promises in an iterative process, and serves as a safeguard against possible future risks (e.g., opportunism). Finally, we discuss the limitations of the study.

How Satisfaction Modifies The Strength Of The Influence Of Perceived Service Quality On Behavioral Intentions, Shyh Jane Li, Yu-Ying Huang, Miles Yang

Faculty of Business - Papers (Archive)

Purpose: The existence and form of interaction effects between service quality and satisfaction are still uncertain. The main purpose of this study is to examine whether satisfaction moderates the relationship between service quality and behavioral intentions. Design/methodology/approach: A structured questionnaire was distributed to the out-patients of 12 regional hospitals (the middle level) in Taiwan. Findings: The findings show that the forms of moderators played by satisfaction are not always the same under different dimensions of service quality (i.e. reliability, responsiveness, assurance, and empathy). Satisfaction positively moderates the influence of reliability/empathy on behavioral intentions, but negatively moderates the relationships between responsiveness/assurance …

Palliative Care Outcomes Collaboration: Improving The Quality Of Palliative Care Using Routine, Standard Patient Assessments, Maree Banfield

Sydney Business School - Papers

The Palliative Care Outcomes Collaboration (PCOC) allows palliative care nurses to more effectively evaluate the quality of care being provided to patients. The PCOC was established in 2005 under the National Palliative Care Program and is supported by the Australian Government Department of Health and Ageing. The collaboration includes the University of Wollongong, the University of Western Australia Flinders University and Queensland University of Technology, with associated quality improvement facilitators to assist services with PCOC.

Audit Quality And Accrual Persistence: Evidence From The Pre- And Post-Sarbanes-Oxley Periods, Dennis Chambers, Jeff L. Payne

Faculty and Research Publications

Purpose – The purpose of this paper is two-fold: first, to examine whether the quality of accruals, as measured by accrual persistence, improved in the post-Sarbanes-Oxley (SOX) period, and second, to examine the degree to which SOX-related improvement in accrual persistence varies across companies depending on the degree of their auditor's independence.

Design/methodology/approach – The paper compares accrual persistence in the pre- and post-SOX periods to test the first question. Then, partitioning on relative client importance as a measure of auditor independence, the paper compares the SOX-based improvement for clients of low and high independence audit firms.

Findings – The …

Exploring The Applicability Of A Lean Six Sigma Framework For Performance Excellence To K--12 Education In New York State : A Soft Systems Approach, Thomas Daniel Buccino

Legacy Theses & Dissertations (2009 - 2024)

Based on current legislation, existing accountability systems, and organizational practice reflected by present data trends, the level of academic proficiency mandated for all students enrolled in New York State public schools by 2014 will not be achieved. Coincident with demands for higher performance, schools are experiencing unprecedented financial pressures. There is an urgent need for breakthrough change in performance associated with the public educational system. This requires a change in thinking, a change in culture, and a change in practice. As a proven transformational strategy, Six Sigma combined with Lean methods have demonstrated sustained success in achieving high levels of …

Modeling The Effects Of Quality In A Transformative Health Service, Shahriar Akter, Umme Hani

Faculty of Commerce - Papers (Archive)

Understanding the effects of service quality on economic (i.e., continuance intentions) and social (i.e., quality of life) outcomes is critical to extend the focus of transformative service research. This study specifies mHealth as a transformative service and models the impact of its overall quality on satisfaction, continuance intentions and quality of life. Based on cognition - affective - conation chain, the conceptual model explicitly identifies convenience, confidence, cooperation, care and concern as the primary dimensions of mHealth service quality. The study validates the higher-order quality model and its association with subsequent latent variables using PLS path modeling. The findings confirm …

Earnings Management And The Effect Of Earnings Quality In Relation To Stress Level And Bankruptcy Level Of Chinese Listed Firms, Feng Li, Indra Abeysekera, Shiguang Ma

Faculty of Commerce - Papers (Archive)

This paper investigates the link between earnings management and earnings quality for the Chinese firms listed in the Shanghai and Shenzhen stock exchanges from 2003 to 2007. The earnings quality is measured by four separate earnings attributes: accruals quality, earnings persistence, earnings predictability, and earnings smoothness. We find that the stressed/bankrupt firms prefer opportunistic earnings management; the non-stressed/non-bankrupt firms are more likely to choose more efficient earnings management than the stressed/non-bankrupt firms. We find that earnings management performs better than earnings quality in predicting future profitability. We also find that the earnings quality has deteriorated over the sample period; the …