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Full-Text Articles in Business
Electronic Perceived Service Quality: Results From A Cross-National Study In The Context Of Mobile Internet Services, Pavlos A. Vlachos, George Giaglis, Inseong Lee, Adam Vrechopoulos
Electronic Perceived Service Quality: Results From A Cross-National Study In The Context Of Mobile Internet Services, Pavlos A. Vlachos, George Giaglis, Inseong Lee, Adam Vrechopoulos
Pavlos A Vlachos
Work on how consumers evaluate electronic service quality is both topical and important due to the well-accepted criticality of electronic channels in selling products and services. However, most of the relevant research on electronic research quality is preoccupied with the website Internet context and most of the studies are singlecountry studies, inhibiting conclusions of generalizibility. Theoretically rooted in the Nordic Model of perceived service quality, this exploratory study uses an e-service quality scale to measure mobile Internet service quality in different national settings. Consistent with the available e-service quality literature, results indicate that e-service quality is a second-order factor, with …
Too Much Of A Good Thing: Curvilinear Effects Of Service Evaluation Constructs And The Mediating Role Of Trust, Pavlos A. Vlachos, Katerina Pramatari, Adam Vrechopoulos
Too Much Of A Good Thing: Curvilinear Effects Of Service Evaluation Constructs And The Mediating Role Of Trust, Pavlos A. Vlachos, Katerina Pramatari, Adam Vrechopoulos
Pavlos A Vlachos
PURPOSE OF THIS PAPER. The satisfaction-trust paradigm has been recently criticized regarding its ability to deliver positive consumer behavioral outcomes. This study argues that -amongst others- a reason for this unpleasant situation may be the failure of service managers to account for non-linearities in the satisfaction-trust paradigm. DESIGN/METHODOLOGY/APPROACH. The setting for this study has been the super-market retail channel. A total of 942 respondents were “intercepted” in supermarket stores, employing a face-to-face personal interviewing method. For the detection of curvilinear effects the study employed the two-step single indicant method of Ping (1998). FINDINGS. We posit consumer trust as an important …
Impacts Of Sustainability: A Multilevel Synthesis And Research Agenda, Pavlos A. Vlachos, Paulina Papastathopoulou, Katerina Pramatari
Impacts Of Sustainability: A Multilevel Synthesis And Research Agenda, Pavlos A. Vlachos, Paulina Papastathopoulou, Katerina Pramatari
Pavlos A Vlachos
No abstract provided.
Containing Csr Scepticism: A Comparison Of Cause-Related Marketing Quantifiers On Customer Attributions Of Corporate Motives, Pavlos A. Vlachos, Areti Krepapa, Christos Koritos, Kostas Tasoulis
Containing Csr Scepticism: A Comparison Of Cause-Related Marketing Quantifiers On Customer Attributions Of Corporate Motives, Pavlos A. Vlachos, Areti Krepapa, Christos Koritos, Kostas Tasoulis
Pavlos A Vlachos
No abstract provided.
Formative Versus Reflective Measurement For Multidimensional Constructs, Pavlos A. Vlachos, Aristeidis Theotokis
Formative Versus Reflective Measurement For Multidimensional Constructs, Pavlos A. Vlachos, Aristeidis Theotokis
Pavlos A Vlachos
No abstract provided.
Corporate Social Performance And Employees: Construed Perceptions, Attributions And Behavioral Outcomes, Nikolaos Panagopoulos, Adam Rapp, Pavlos A. Vlachos
Corporate Social Performance And Employees: Construed Perceptions, Attributions And Behavioral Outcomes, Nikolaos Panagopoulos, Adam Rapp, Pavlos A. Vlachos
Pavlos A Vlachos
No abstract provided.
Consumer Responses To Sms Advertising: Antecedents And Consequences, Dimitris Drossos, George Giaglis, Pavlos A. Vlachos, Efpraxia Zamani, George Lekakos
Consumer Responses To Sms Advertising: Antecedents And Consequences, Dimitris Drossos, George Giaglis, Pavlos A. Vlachos, Efpraxia Zamani, George Lekakos
Pavlos A Vlachos
No abstract provided.
Green Is Good But Is Usability Better? Consumer Reactions To Environmental Initiatives In Web-Based Electronic Services, George Lekakos, Pavlos A. Vlachos, Christos Koritos
Green Is Good But Is Usability Better? Consumer Reactions To Environmental Initiatives In Web-Based Electronic Services, George Lekakos, Pavlos A. Vlachos, Christos Koritos
Pavlos A Vlachos
No abstract provided.