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Articles 1 - 7 of 7
Full-Text Articles in Business
Hospitality Industry Revenue Management Performance Modeling: Uncovering Issues Associated With Inconsistencies In Price Parity Across Multiple Distribution Channels In The Us Hotel Market, Thomas A. Maier
Thomas A. Maier
This study investigated the deployed competency of full-service Urban market hotels and their online global distribution performance pertaining to: reach, content, consistency, and price parity
Hospitality Leadership, Dissatisfaction And Intent To Leave Among Multigenerational Groupings, Thomas A. Maier
Hospitality Leadership, Dissatisfaction And Intent To Leave Among Multigenerational Groupings, Thomas A. Maier
Thomas A. Maier
This study examines generational similarities and differences in terms of; perceptions hospitality employees have of leadership, dissatisfaction and intent to leave within their organization.
Extending A Systems Analysis Method For Business Professionals, Steven Alter
Extending A Systems Analysis Method For Business Professionals, Steven Alter
Steven Alter
Despite having been explored, described, theorized, and measured in hundreds of IS research articles, frequent difficulties related to user participation and business/IT communication persist in relation to project management, specification of requirements, implementation in organizations, business/IT alignment, and IS failures. We report on an extension of a long term design sci-ence research project that previously demonstrated a possible path toward ad-dressing these longstanding problems by empowering business professionals to analyze systems in business terms rather than in formalisms for IT specialists. Previous research demonstrated that most of 75 working business professionals with extensive business experience were able to use the …
Making A Science Of Service Systems Practical: Seeking Usefulness And Understandability While Avoiding Unnecessary Assumptions And Restrictions, Steven Alter
Steven Alter
This book’s theme is “The Science of Service Systems,” yet there is substantial question about whether the definition and nature of service systems have been articulated adequately. This paper examines definitions of service and service system that could frame or otherwise influence future developments in service science and could have implications for what should and should not be included within service science. It argues that the initial development of service science should use straightforward definitions that are understandable, useful, broadly applicable, and teachable. It proposes a definition of service system that is different from the definition proposed in this book’s …
Using Work System Theory To Achieve Greater Business Value From Erp By Exploring Alternative Design Spaces, Steven Alter
Using Work System Theory To Achieve Greater Business Value From Erp By Exploring Alternative Design Spaces, Steven Alter
Steven Alter
This paper explains how various aspects of work system theory (WST) can be applied to achieve greater business value from ERP by assuming that the underlying "design spaces" encompass much more than the features, configuration, and limitations of ERP software. It uses WST concepts to identify directions for achieving business value that might not be considered thoroughly in ERP implementations that focus primarily on converting from legacy software to ERP software. This paper starts by summarizing basic premises concerning the relationship between work systems and ERP. Focusing on the context of ERP usage, it explains the elements of the two …
Reconciling The Social/Human And Technical/Material In Is Research Without Trying Too Hard, Steven Alter
Reconciling The Social/Human And Technical/Material In Is Research Without Trying Too Hard, Steven Alter
Steven Alter
This contribution to the SIGPHIL workshop on reconciling the social and technical in IS research proposes a sociotechnical approach that addresses many issues related to the long-standing duality of the social/human versus the technical/material. It shows that a sociotechnical approach based on work system concepts 1) highlights and potentially bypasses extremely basic ontological stumbling blocks in IS research, 2) incorporates many of the topics and concerns of the original sociotechnical school, 3) illuminates issues related to the duality of the social/human versus the technical/material, and 4) addresses these topics using concepts and terminology that are much easier to understand than …
The Work System Method: Systems Thinking For Business Professionals, Steven Alter
The Work System Method: Systems Thinking For Business Professionals, Steven Alter
Steven Alter
No abstract provided.