Business Commons^™

Intercultural Accommodation Of Ethnic Minority Consumers: An Empirical Examination Of The Moderating Effects In Service Encounters, Sarah Mady

Theses and Dissertations in Business Administration

The current study proposed a model of intercultural accommodation and nine emergent hypotheses grounded in three theories: Accommodation Theory, Distinctiveness Theory and the Elaboration Likelihood Model. The study expected that the offering of a service in the minority consumer's language and by an ethnically-similar service provider will lead to favorable service quality perceptions, in the absence of any intervening variables. Ethnic minority consumers were also expected to differ in their perceptions of service quality when intercultural accommodation efforts were or were not offered given a number of intervening variables. The proposed model and the nine hypotheses were assessed via a …

The State Of The Region: Hampton Roads 2011, James V. Koch, Vinod Agarwal, Christopher B. Colburn, Vicky Curtis, Steve Daniel, Susan Hughes, Elizabeth Janik, Feng Lian, Sharon Lomax, Janet Molinaro, Ken Plum, Jim Sylvester, Ayush Toolsidass, Shara Weber, Gilbert Yochum

Economics Faculty Books

This is Old Dominion University's 12th Annual State of the Region report. While it represents the work of many people connected in various ways to the university, the report does not constitute an official viewpoint of Old Dominion or it's president, John R. Broderick. The report maintains the goal of stimulating thought and discussion that ultimately will make Hampton Roads an even better place to live. We are proud of our region's many successes, but realize that it is possible to improve our performance. In order to do so, we must have accurate information about "where we are" and a …

The Behavior And Choices Of Serial Bidders In M&A Transactions: A Prospect Theory Approach, Ahmed Essam El-Din El-Bakry

Theses and Dissertations in Business Administration

This paper investigates the impact of previous losses incurred by U.S serial bidders on their M&A strategic choices and premiums paid to acquire targets. The Hubris and Overconfidence theories suggest that managers tend to overpay as a result of exaggerating their ability to extract value and manage post-acquisition integration process between the acquiring firm and its target. Managerial overconfidence, which is signaled by conducting several acquisitions within a short time period or by other manager-specific investment attributes, has been shown to contribute to increasing premiums in M&A transactions and subsequent poor post-acquisition performance.

Experimental findings in the area of psychology …

Two Essays On The Effect Of Macroeconomic News On The Stock Market, Ajay Kongera

Theses and Dissertations in Business Administration

This dissertation uses macroeconomic variables. In the first essay I use macroeconomic variables to determine if these variables affect the market's returns and volatilities, and in the second essay I examine whether the 11-month returns can be explained by these variables.

Using macroeconomic variables and forecasts of these variables on a quarterly basis from the Survey of Professional Forecasters, I first develop macroeconomic surprise variables. The macroeconomic surprise variables are then modified by dispersion of forecasts to adjust for surprises from uncertainty. Dispersion adjusted forecast surprises have not been used extensively in the literature. I also use a monetary shock …

Three Essays On Individual Currency Traders, Boris Sebastian Abbey

Theses and Dissertations in Business Administration

This dissertation examines the performance, skill and trading characteristics of individual currency traders by examining daily returns and transaction data for 428 individual currency traders from 2005 to 2009. Additionally, we examine whether technical trading strategies are profitable for individual currency traders.

The first essay examines the performance and trading characteristics of individual currency traders. Examination of daily returns for 428 accounts from March 2004 to September 2009 shows traders are able to earn positive excess returns, even after accounting for transaction costs. Additionally, the results reveal that day traders not only trade more frequently than non-day traders, but also …

What Drives U.S. Banking Mergers: Misvaluation, Gambling Or Envy?, Wenjia Zhang

Theses and Dissertations in Business Administration

The thesis consists of three essays that examine whether U.S. bank mergers are motivated by market inefficiency and managerial psychology biases. Essay I investigates equity misvaluation as a possible driver for United States banking mergers from the perspective of market inefficiency, and finds that bidders tend to use overvalued equity to buy undervalued targets. Essay II, motivated by the cumulative prospect theory of Tversky and Kahneman (1992), tests whether managerial gambling attitudes are linked with lottery characteristics of target banks (i.e., high skewness, high volatility, and low price). The evidence shows that banking acquisitions are influenced by gambling attitudes rooted …

Cross-Listing Premium Or Market Timing, Moustafa M. Abu El Fadl

Theses and Dissertations in Business Administration

Previous research documented that soon after companies cross-list; they achieve significant negative post-listing abnormal returns (the post-listing anomaly). The evidence presented in this study shows that companies cross-list based on either a market-timing consideration or a genuine performance consideration. The host market condition is significant in explaining both the sign and the significance of post-listing abnormal returns. On the one hand, the evidence reveals, companies that cross-list in a host market while that host market is "positive" and achieve a significant negative post-listing abnormal returns, those companies time the market, and the post-listing anomaly is explained in the context of …

Coping With Customer Sexual Harassment: Examining Retaliation As A Coping Strategy And Testing A Contextual Model, Valerie J. Morganson

Psychology Theses & Dissertations

Research has established that customer sexual harassment (CSH) is a widespread and harmful workplace phenomenon. This dissertation consists of two studies on the topic. The first sought to operationalize a measure of coping with customer sexual harassment. In addition to three traditional factors of sexual harassment coping (i.e., external, internal, and social), Study 1 predicted that worker retaliation toward the customer would constitute an additional form of coping with CSH. The measure of coping was tested using a sample of 200 women customer service workers. Data were analyzed using factor analysis. As expected, retaliation was supported as a coping strategy, …

A Conceptual Model For Employer Training To Manage Employee Counter-Productive Behaviors, Naomi Spickard Rock

STEMPS Theses & Dissertations

The purpose of this study was to develop a model for employer training to manage employees who possess counter-productive behaviors. With the increasing encouragement for employers to hire without discriminating, the number of individuals with disabilities in the workforce will rise. There is limited training in universities and businesses to teach how to deal with difficult individuals.

Qualitative research in the form of focus groups was conducted. The following research objectives were developed: 1) Identify components of counter-productive behaviors that need to be managed in the workplace. 2) Develop behavioral management strategies that need be learned by employers. 3) Integrate …

Warranty And Price As Quality Signals: The Effect Of Signal Consistency And Unexpectedness On Product Perception, Sultan Alaswad Alenazi

Theses and Dissertations in Business Administration

This dissertation investigates the effect of signal consistency/inconsistency and signal unexpectedness on a consumer's evaluation of a product. It consists of two studies. Study One examines the effect of signal consistency/inconsistency on product quality, where consistent signals are those of the same valance. Prior research has found that a positive cue not only was unable to improve product quality perception, but also had a negative effect on perceived quality when a positive cue was combined with a negative one. The results of Study One indicate that when signals are inconsistent, consumers engage in an attribution process to explain inconsistency. If …

Examination Timetabling With Mathematical Programming An Application In Turkish Air Force Academy, Emrah Koksalmis

Engineering Management & Systems Engineering Theses & Dissertations

The focus of this thesis is the educational timetabling problem, which is a very challenging problem to solve especially with a high number of the departments, branches, classes, and students. Due to the large scale of educational timetabling problems and preferences of the stakeholders, it is almost impossible to form a general model that solves all of the timetabling problems in the literature. This resulted in the need to develop and employ specific models for specific institutions.

The purpose of this study is to develop a mathematical programming model that solves the examination timetabling problem in Turkish Air Force Academy …

A Method To Improve The Sustainment Of Systems Based On Probability And Consequences, Michael Ashton Gaintner

Engineering Management & Systems Engineering Theses & Dissertations

The FROST Method is presented which improves the efficiency of long-term sustainment of hardware systems. The FROST Method makes sustainment and scheduling decisions based on the minimization of the expected value of current and future costs. This differs from current methods which tend to base decisions not on the expected value of costs, but on the expected inventory demand found through projections using data which is often inaccurate.

Distributions are used to account for randomness and inaccuracy in inputs such as failure rates and vendor-claimed dates for end of production. A Monte Carlo technique is then used to convert these …

Social Networking And Individual Performance: Examining Predictors Of Participation, Michael Anthony Brown Sr.

School of Public Service Theses & Dissertations

This dissertation addresses relationships between social networking and individual performance. The "act" of social networking is a process and practice by which people and organizations are drawn together by family, work or hobby to interact via websites. The explosion of these new network connections in the workplace suggests the need for an exploration of the various ways organizations can affect and improve performance and productivity.

This dissertation suggests a social networking participation model that may help organizations predict and understand the value proposition that affects acceptance or rejection of participation. Innovation adoption, governing by network and social capital are important …

Judging Credence Service Based On Experience Service Evaluation: Moderating Effect Of Ease Of Assessing And Extrinsic Cues, Kungpo Tao

Marketing Theses & Dissertations

The impact of service failure on customers' perception of service quality is of vital importance to service providers. Prior research reveals little about how services that are purchased jointly by consumers are evaluated. My dissertation investigates the effect of failure of an experience service on the evaluation of a credence service that is purchased at the same time. In experimental study 1 carried out in the context of automobile services, it is found that the effect of service failure on trust is mediated by evaluation of service quality, and moderated by the ease of assessing service. In study 2 carried …

Towards An Organizational Strategic Vitality Theory: A Study Of A Public Sector Board Of Directors, Keith L. Woodman

Engineering Management & Systems Engineering Theses & Dissertations

Boards of directors govern practically all organizations of significant size in the public and private sector. Improving the understanding of how boards function is critical because when boards fail, the results can be devastating. Little is understood about the functioning of boards of directors in the public sector, which accounts for a significant amount of the gross national product of the world's economy. The author observed a public sector board of directors for one year. Using the grounded theory research method to analyze the observations, he generated a theory of organizational strategic vitality that describes how a board of directors …

Consistent Earnings Growth And The Credibility Of Management Forecasts, Adam S. Koch, Jong Chool Park

Accounting Faculty Publications

This paper examines the relation between a series of past earnings increases and the credibility of voluntary management earnings forecasts. We demonstrate that both analyst forecast revisions and stock price reactions around management earnings forecasts that contain good news are more pronounced when the firm has posted a string of recent earnings increases. These results are consistent with our primary hypothesis that voluntary management earnings forecasts are more believable when they are made by firms with a history of consistent growth in earnings. This effect is more pronounced when firms are not widely followed by analysts. Additional analysis suggests that …

Delayed-Bang Approach Towards More Sustainable Critical Infrastructure Risk Management, C. Ariel Pinto, Michael K. Mcshane, Abhishek S. Pathak

Finance Faculty Publications

This article describes the Delayed Bang Approach for determining the value of risk management alternatives in critical infrastructure security. The discussion includes (1) the need for sustainable risk management (2) the importance of time valuation in evaluating competing loss prevention and loss reduction alternatives, (3) the convergence of deterministic engineering economics, survivability analysis, and probabilistic analysis, and (4) hypothetical examples of the Delayed-Bang Approach and significance towards more sustainable risk management.

My Life As An Art Soldier In Mao's China: Art And Politics, Shaomin Li

Management Faculty Publications

The author narrates how in Mao's China his personal experience took unexpected turns when China dramatically transformed politically, economically, and culturally, and how in reacting to these overwhelming changes he evolved from the role of artist to student activist, businessman, political prisoner and academic. The article focuses on the relationship between art and politics in Mao's China and how the two evolved into what the author characterizes as "market communism" in today’s China.

Introduction: Advances In E-Business Engineering, Ling Li

Information Technology & Decision Sciences Faculty Publications

(First paragraph) E-business is more than just e-commerce. It is one of the most challenging areas for industry and research communities. E-business has evolved from business-to-business, business-to-customer, customer-to-business, customer-to-customer, and business-to-government systems to the integrated and collaborative business services among various information systems and e-marketplaces. In this evolving process, integrated e-business systems and their related supporting platforms have to be rapidly designed and developed in order to meet different requirements. A variety of e-business engineering paradigms and technologies have been developed to tackle these challenges. There are many research issues needed to be addressed. These issues include heterogeneous services integration, …

Privatization In Theory And Practice: The Issues To Be Considered, Berhanu Mengistu, Yacob Hail-Mariam

School of Public Service Faculty Publications

The concept of privatization is fairly recent. This paper examines the different perspectives of the privatization literature, analyzes and assesses the proposed advantages and disadvantages of privatization as a strategy for providing public goods. The paper concludes by instilling a conceptual framework that should be considered before undertaking a privatization policy.

A Comparative Analysis Of The Determinants Of State Reproductive Healthcare Policies, Vivian W. Greentree, John C. Lombard, John C. Morris

School of Public Service Faculty Publications

This paper is a state comparative analysis of the determinants of a state's policies towards reproductive healthcare. While much of the literature focuses solely on abortion, our analysis employs a more comprehensive measure of access to reproductive healthcare. Three explanations -- religious, socioeconomic, and political -- are tested to see which has the most significant impact on a state's likeliness to enact restrictive policies towards reproductive healthcare. We find that the political model is the best predictor of the level of state restrictiveness, and that the percent of women in the legislature is the most powerful variable. Combining the most …

Corporate Governance And The 2008-09 Financial Crisis, Martin Conyon, William Q. Judge, Michael Useem

Management Faculty Publications

The financial crisis of the late 2000s resulted in enormous costs to the economies of many countries and the fortunes of millions of families, and it challenged a host of our conceptions and theories of corporate governance. The governing boards of many financial-services firms seemed unable to prevent the risky and ill-fated decisions that jeopardized their firms, devastated their investors, and helped precipitate a financial meltdown that morphed into global recession. Company boards were also directly responsible through their compensation committees and consultant advisors for a sharp rise in executive compensation during the 2000s that may have contributed to undue …

Did Board Configuration Matter? The Case Of Us Subprime Lenders, Maureen I. Muller-Kahle, Krista B. Lewellyn

Management Faculty Publications

Research Question/Issue: The origins of the global financial crisis have been attributed to the combination of a housing price bubble and innovative financial instruments, as well as the lack of restraint by corporate executives and boards to engage in excessive risk-taking. The rise in subprime lending between 1997 and 2005 played a crucial role in inflating the housing price bubble. We take a unique dataset of US financial institutions heavily engaged in subprime lending and ask the following research question: Did board configuration play a role in determining whether a financial institution specialized in subprime lending?

Research Findings/Insights: We use …

A Study Of Two Generations Of Culturally Diverse Community College Students Views On Leader Attributes In Self And Others, Paula Jeanine Hodkowski

Educational Foundations & Leadership Theses & Dissertations

One community college mission is preparing students for the expectations and opportunities of the workplace including roles as collaborators and leaders. Increasingly, representatives from “cultures” of generation, gender, and diverse ethnicities are gaining an education in community colleges. Research supports that cultural aspects and views of others impact an individual's leader identity.

The purpose of this quantitative, non-experimental study was to determine if participants representing millennial and generation X self-report leader behaviors of “modeling the way” and “enabling others to act”; and rate leader traits in others responding to “fits my image of a leader;” And to determine if their …

What Level Of Analysis Is Most Salient For A Global Theory Of Corporate Governance?, William Q. Judge

Management Faculty Publications

W e have five rigorous and relevant new comparative corporate governance studies in this issue. Each of these studies contributes to our journal’s overarching mission of moving toward a rigorous and relevant theory of corporate governance that can be meaningfully applied throughout the world. In this editorial, I would like to focus on the multiple levels of analysis involved with arriving at a global theory.

Globalization Of Chinese Firms: Theoretical Universalism Or Particularism, Ilan Alon, John Child, Shaomin Li, John R. Mcintyre

Management Faculty Publications

Research on the globalization of Chinese and other emerging markets' companies has only just begun and is on the verge of taking off. As it does so, additional thought should be given to the ontological and epistemological underpinnings of the theories attempting to capture the phenomenon. Should Western-centric theory prevail? Be adapted? Or abandoned in favour of new indigenous approaches to theorizing, based on context? Finally, should the context itself be the basis of theorizing? While the debate will not stop here, the future may hold a multiplicity of approaches, both indigenous and internationalized, for explaining emerging markets' contexts and, …

Analyst Following, Capital Market Pressure, And Real Activity Manipulation, Melanie Maureen Rose

Theses and Dissertations in Business Administration

I investigate the impact of analyst following on real activity manipulation. Because analysts follow firms and serve as information intermediaries, analyst following should reduce earnings management through real activity manipulation. However, given the negative ramifications of missing analysts' earnings forecasts, the fact that analysts are watching and issuing forecasts might actually create capital market pressures as managers try to ensure that they do not miss earnings targets. Because managers can engage in earnings management through real activities manipulation and accrual manipulation, I control for accrual manipulation in examining the relationship between analyst following and real activity manipulation. I find that …

Forecasting Empty Container Volumes, Rafael Diaz, Wayne Talley, Mandar Tulpule

Economics Faculty Publications

The accumulation and repositioning of empty containers have become acute problems for container ports and are expected to intensify in the future given the expected growth in trade imbalances among trading nations. These problems are major costs and operational challenges for container ports. More accurate forecasting of volumes of port empty containers will enable container ports to develop more cost efficient plans for the repositioning of empty containers. This paper compares the Tioga Group, United Nations and Winters method (utilizing empty container volumes of three U.S. container ports) in forecasting volumes of port empty containers. The Winters method is found …

Perspectives On Quality Coordination And Assurance In Global Supply Chains, Ling Li, John N. Warfield

Information Technology & Decision Sciences Faculty Publications

The 2007 recall of Berko Electric Toe-Space Heaters made in the US, the recall of backpack blowers made in Japan, the recalls of toys and pet food produced in China have exposed the potential of global supply chain disruptions. This product recall storm leads to the issue of quality assurance in global supply chain management. Product recalls indicate that manufacturing companies are particularly vulnerable to ensure quality when they source via a global supply chain with poor visibility. Obviously, a supply chain cannot afford this kind of sourcing and supply structure that threatens the supply-chain integrity. This special issue on …

Segmenting Motivation: An Analysis Of Fantasy Baseball Motives And Mediated Sport Consumption, Brendan Dwyer, Stephen L. Shapiro, Joris Drayer

Human Movement Sciences & Special Education Faculty Publications

Fantasy sport consumer behavior research is a burgeoning area of inquiry as this growing segment of sport fans exhibits unconventional, yet robust media consumption habits. In addition, consumer motivation and market segmentation represent core principles within the study of marketing, yet the integration of these two essential concepts with regard to sport consumers is limited. The purpose of this study was to explore fantasy baseball motives, develop a motive-based taxonomy of users, and quantify the differences between segments through an examination of mediated sport consumption. An exploratory hierarchal cluster analysis with a subsequent K-means analysis was conducted to determine the …