Business Commons^™

Be Careful What You Ask For: How Inquiry Strategy Influences Readiness Mode, Leslie E. Serkera, Roxanne Zolin, J. Goosby Smith

Organization Management Journal

Much has been written about affecting change in the workplace, including how to help employees prepare for the process. However, little is known about how participation influences employees’ emotions and attitudes at the start of an intervention. By qualitatively analyzing conversations that were triggered by an organizational change effort, we explored how different inquiry strategies influence readiness for change. We examined four inquiry strategies by combining strength or deficit frames with individual or organizational focus. Distinctive conversational patterns emerged within each strategy, which we believe influence peoples’ change readiness. In this article we present four readiness modes to describe these …