Business Commons^™

E-Crm As A Strategy For Sme Internationalisation: The Case Of Ireland, Paul Harrigan, Elaine Ramsey, Pat Ibbotson

Dr. Paul Harrigan

Objectives: This research aims to investigate electronic-Customer Relationship Management (e-CRM) in small and medium sized enterprises (SMEs) in Ireland. The nature and role of e-CRM is compared between firms serving international markets and firms with a solely domestic focus. As a peripheral economy, Ireland has much need to embrace the Internet as a means for competitive advantage. The strategies behind e-CRM in SMEs are analysed as are the ensuing benefits and challenges.

Prior Work: Relationship marketing principles have seldom been applied to the SME. This paper seeks to develop what is a striking link by investigating the role of Internet …

Dynamic Linkages Between The Thai And International Stock Markets, Surachai Chancharat, Abbas Valadkhani

Faculty of Commerce - Papers (Archive)

This paper investigates the existence of cointegration and causality between the stock market price indices of Thailand and its major trading partners using monthly data (1987-2005). The Engle-Granger two-step procedure and Gregory and Hansen (1996) test (allowing for one structural break) provide no evidence of a long-run relationship between the stock prices of Thailand and these countries. We argue that there exist potential long-run benefits from diversifying the investment portfolios internationally to reduce the associated systematic risks across countries. However, in the short run there are three unidirectional Granger causalities running from the stock returns of Hong Kong, the Philippines …

Southeast Asian Culture, Human Development, And Business, Patrick Murphy, H. Lavan

Patrick J. Murphy

Competition and entrepreneurship are driving forces in the development of economic systems. They create jobs, new opportunities to generate value, and lead to the fulfillment of personal career and life goals. As such, it is important to understand the basic economic and cultural factors that influence these activities in developing economies. We undertook a series of analyses in an examination of a heterogeneous sample of economic zones in Southeast Asia. Results illustrate relations between national culture, human development, and business and growth competitiveness. Implications hold that human development and power distance are enablers of entrepreneurial activities in these cultural and …

If The Shoe Fits: Wenzhou Aike Shoes Company, Ltd., B. Jiang, Patrick Murphy

Patrick J. Murphy

This case study addresses critical aspects of the strategic management decision to be made by Wenzhou Aike Shoes Company, Ltd., a Chinese multinational shoe manufacturer. The specific focus is on Aike’s operations in Elche, Spain. Over a period of several years, upheaval stemming from a multitude of Chinese new entrants to Elche’s revered shoemaking industry reached a flashpoint. The Chinese new entrants run operations significantly differently than the local Elche businesses in terms of daily practices, production, imitation, price competition, and supply chain management. All of these aspects derive from deep cultural differences and are highlighted in the case. Several …

Perceptions Of Tenure Requirements & Research Records Of Entrepreneurship Faculty Earning Tenure: 1964-2002, Todd A. Finkle, Phil E. Stetz, Michael Mallin

Todd A Finkle

Trends In The Market For Entrepreneurship Faculty From 1989-2005, Todd A. Finkle

Todd A Finkle