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Articles 1 - 6 of 6
Full-Text Articles in Business
The Bottom Line And The Seminary, Asbjorn Osland, M. Ankeny
The Bottom Line And The Seminary, Asbjorn Osland, M. Ankeny
Faculty Publications, School of Management
No abstract provided.
Service Quality From The Other Side: Information Systems Management At Duquesne Light, Pratyush Bharati, Daniel Berg
Service Quality From The Other Side: Information Systems Management At Duquesne Light, Pratyush Bharati, Daniel Berg
Management Science and Information Systems Faculty Publication Series
Service organizations are continuously endeavoring to improve their quality of service as it is of paramount importance to them. Despite the importance of understanding the relationship of service quality and information systems, this research has not been pursued extensively. This study has addressed this gap in the research literature and studied how information systems impacts service quality. A research model is developed based on IS success model. System quality, information quality, user IT characteristics, employee IT performance and technical support are identified as important elements that influence service quality. An in-depth case study from the electric utility industry is used …
India’S It Services Industry: A Comparative Analysis, Pratyush Bharati
India’S It Services Industry: A Comparative Analysis, Pratyush Bharati
Management Science and Information Systems Faculty Publication Series
No abstract provided.
The Bottom Line And The Seminary, Asbjorn Osland, M. Ankeny
The Bottom Line And The Seminary, Asbjorn Osland, M. Ankeny
Asbjorn Osland
No abstract provided.
India’S It Services Industry: A Comparative Analysis, Pratyush Bharati
India’S It Services Industry: A Comparative Analysis, Pratyush Bharati
Pratyush Bharati
No abstract provided.
Service Quality From The Other Side: Information Systems Management At Duquesne Light, Pratyush Bharati, Daniel Berg
Service Quality From The Other Side: Information Systems Management At Duquesne Light, Pratyush Bharati, Daniel Berg
Pratyush Bharati
No abstract provided.