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Latin America Bets On Chinese Lessons, Knowledge@Smu
Latin America Bets On Chinese Lessons, Knowledge@Smu
Knowledge@SMU
These days, all roads in international trade seem to lead to China, even in the case of a small country like Chile, which recently signed a free-trade agreement with the Asian giant. It was China’s first free trade treaty with a Western country, and it opens new international routes for its products. In addition, Chinese authorities say the agreement will make Chile a bridge for investments from China into the rest of Latin America. This much is certain: Both China and the dynamic Southeast Asia region are the focal point for Latin American exports. However, the road to Asia is …
Older Workers: Untapped Assets For Creating Value, Knowledge@Smu
Older Workers: Untapped Assets For Creating Value, Knowledge@Smu
Knowledge@SMU
The days when an executive could look forward to a leisurely retirement out on the golf course are over, thanks to a possible looming job shortage, a graying population, low savings rates and an insecure Social Security system. The impact of these factors on both workers and companies was the subject of the Symposium on Older Workers, co-sponsored recently by the AARP Global Aging Program along with Wharton's Center for Human Resources and Boettner Center for Pensions and Retirement Research. Speakers included AARP CEO William D. Novelli, Olivia Mitchell, executive director of Wharton's Pension Research Council, and Thomas Dowd, a …
As The Bpo Business Grows, There's A Greater Focus On Metrics And Measurement, Knowledge@Smu
As The Bpo Business Grows, There's A Greater Focus On Metrics And Measurement, Knowledge@Smu
Knowledge@SMU
Until recently, many CEOs were grappling with issues such as whether to send back-office operations offshore to third-party providers of business process outsourcing (BPO) services, or to perform such operations in their own offshore captive centers. Today, as more and more firms move toward hybrid models of offshore outsourcing, they are looking at new management techniques, such as "virtual prowling," according to experts at Wharton and consulting firm A.T. Kearney.