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A Provisional 'Thumbs Up' To New Zealand Bank Call Centres, Janet G. Sayers, Carole Page, Andrew Barney, Kogi Naidoo
A Provisional 'Thumbs Up' To New Zealand Bank Call Centres, Janet G. Sayers, Carole Page, Andrew Barney, Kogi Naidoo
Janet G Sayers
An investigation into the human reource practices in several New Zealand bank call centres show that they engage in many 'best practice' processes for their staff.