Business Commons^™

Key Decision-Making Phases And Tasks For Outsourcing Information Technology, Ashraf Shoeib

Theses: Doctorates and Masters

Outsourcing has become an attractive option for today's organisation. Since outsourcing Information Technology (IT) is a relatively new phenomenon in Australia, little research has been conducted as to IT management strategies needed when considering outsourcing. To guide management in the decision whether or not to outsource IT, the study developed and tested a decision-making model comprising the phases of intelligence, analysis and planning, strategy selection, action, and evaluation and monitoring. The significance of decision phases and tasks contained in the model was established through a survey of major Australian organisations. The sample included Australia's top 390 companies. Such organisations would …