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Full-Text Articles in Business

An Analysis Of Quality Practices And Business Outcomes In Western Australian Hospitals, Janis Mussett Jan 2000

An Analysis Of Quality Practices And Business Outcomes In Western Australian Hospitals, Janis Mussett

Theses: Doctorates and Masters

This study aimed at identifying aspects of health care organisational management and activities that produced the highest level of quality care. A Literature review was conducted to determine the most successful quality activities currently used in a wide variety of industries. Using the findings of this review a questionnaire and interview questions were designed to identify factors associated with successful quality activities I health care organisations. Four Western Australian hospitals that were believed to have effective quality activities were randomly selected as a hospital from each of the following categories. A private hospital accredited by the Australian Council on Health …


Intellectual Capital: Managerial Perceptions Of Organisational Knowledge Resources, Mark Valentine St Leon Jan 2000

Intellectual Capital: Managerial Perceptions Of Organisational Knowledge Resources, Mark Valentine St Leon

Theses: Doctorates and Masters

This study addresses the question 'To what extent does organisational type and managerial role define managers' perception of Intellectual Capital?' Our understanding of the phenomenon of Intellectual Capital is an emerging one. The most recent attempts to describe and define Intellectual Capital identify a dynamic 'action' perspective as well as a static 'perception' perspective. Intellectual Capital broadly describes the resources of knowledge available to an organisation, whether embodied in human or non-human forms, and which are capable of being transformed into and codified as productive organisational assets. The emergence, development and application of concepts of Intellectual Capital herald the arrival …