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Manager-Customer Relationship In Food Service Commissary Operations, Catherine Erma Ralston
Manager-Customer Relationship In Food Service Commissary Operations, Catherine Erma Ralston
Hospitality Review
Documented reports of day-to-day decision-making in food service tend to emphasize technical aspects. However, this view does not represent completely the decision-making process managers go through. The author reports on the effect of the manager-customer relationship in decision-making by managers.