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Articles 1 - 8 of 8
Full-Text Articles in Business
Measuring The Quality Of Service Within Challenge Bank, George M. Gilchrist
Measuring The Quality Of Service Within Challenge Bank, George M. Gilchrist
Theses : Honours
This research project looks at how the management and counter staff of four branches of the Challenge Bank define quality of service and asks them to judge if they deliver that quality. lt also examines the climate for service in which staff operate. The project simultaneously explores the customers' idea of what constitutes quality service, and whether or not customers consider they receive it consistently. A review of the most recent literature on customer service from Australia and overseas, has provided a theoretical framework for the interpretation of the data. It was necessary to first define quality of service then …
The Marketing Orientation Of The West Australian Wine Industry, Michael J. Stansby
The Marketing Orientation Of The West Australian Wine Industry, Michael J. Stansby
Theses : Honours
Marketing academics and practitioners have been studying the effects of marketing orientation on the level business performance for many years. To date, there has been little effort to develop a valid measure of marketing orientation, and analyse its impact on business performance. Because of the lack of such a measure, companies possess no specific guidelines how they may become more marketing orientated. This study presents a valid measure of marketing orientation and analyses its effect on business performance. A conceptual model for marketing orientation is presented. This model comprises of four components: customer orientation; competitor orientation; interfunctional coordination; and long-term …
Leveraged Buyouts, Kurt J. Smith
Leveraged Buyouts, Kurt J. Smith
Theses : Honours
This study comprehensively reviews theoretical and empirical literature pertaining to leveraged buyouts. An agency theory framework best describes the source of LBO value creation. Agency conflicts are mitigated through extensive utilisation of debt capital and concentrated equity ownership, which are functions of asset and organisation structures. The evidence generally supports the hypothesis that economic wealth is created by leveraged buyouts, rather than merely redistributed among stakeholders. This thesis uses a multiple case design to examine leveraged buyouts in Australia. It compiles data from a broad range of public and private sources, and conducts qualitative and quantitative analysis on six (6) …
A Review Of The Credit Application And Assessment Process From A Consumer Perspective, Natalie Dall
A Review Of The Credit Application And Assessment Process From A Consumer Perspective, Natalie Dall
Theses : Honours
It has been noted by the consumer Credit Legal Service in Western Australia that there has been considerable debate about the lending practices of financial institutions. It is argued by many Financial Counsellors that lending practices, such as the assessment of using credit scoring, may contribute credit to the worthiness increasing number of consumers who are overcommitted. The Consumer Credit Legal Service has suggested that there is a need to seek information about the lending practices in Western Australia. The study reviewed the current credit application and assessment process that operates in Western Australia using a case study approach. The …
The Systematic Interest Rate Risk Of The Returns On Australian Bank Shares, Michael Shanahan
The Systematic Interest Rate Risk Of The Returns On Australian Bank Shares, Michael Shanahan
Theses : Honours
This paper examines the relationship bank share returns have with interest rate changes. Specifically, what is the systematic interest rate risk of Australian bank share returns. The reasons why bank shares and interest rates possibly have a relationship with interest rates are numerous, interrelated and complicated. Shares and interest rates generally have a relationship because of the comparison made between interest bearing securities and dividend paying shares. However, the relationship is compounded with banks, because of their exposure to interest rate risk. This paper involves two separate analyses. The firp.t part involves attempting to measure a bank share's interest rate …
Consumer Attitudes Toward The Advertising Of Professional Services By Accountants, Lawyers, And Physicians, In Perth, Western Australia: An Exploratory Study, Damien W. Millen
Consumer Attitudes Toward The Advertising Of Professional Services By Accountants, Lawyers, And Physicians, In Perth, Western Australia: An Exploratory Study, Damien W. Millen
Theses : Honours
The accounting, law and medical professions in Australia have resisted using advertising as part of a marketing strategy until the late 1980's. Unlike their colleagues in the United States, the majority of professionals in Australia have yet to explore the benefits of utilising advertising to develop and maintain a high quality reputation, as well as informing potential clientele of available services and other necessary information that customers may use to select a professional practitioner. It is the aim of this research to investigate consumer attitudes toward accountants, lawyers, and physicians with respect to professional service advertising in Perth, Western Australia. …
Determinants Of A Firm's Approach To Accounting For Goodwill, Christine E. Taylor
Determinants Of A Firm's Approach To Accounting For Goodwill, Christine E. Taylor
Theses : Honours
The purpose of this study is to ascertain factors that may explain an Australian firm's approach to accounting for goodwill and to examine the diversity that existed in accounting for goodwill in the pre-standard era. Utilising a costly contracting framework, determinants of the accounting policy choice are proposed and three separate groups of hypotheses are formulated. The ex ante hypothesis in this study utilises industry as an explanatory variable that would be expected to explain the motivations of accounting choices by firms. It was found that there is no significant association between industry classification and the choice of method in …
Costing Employee Absenteeism At Three Local Organisations, Justin Ponton
Costing Employee Absenteeism At Three Local Organisations, Justin Ponton
Theses : Honours
This thesis looks at a methodology that can be used to cost a specific human resource activity - absenteeism. It applies the costing framework established by Cascio (1991) to three local organisations, with differing results and reactions. The cost of absenteeism ranged from $461 per employee up to $1,454 per employee per annum. Other costing techniques for Human Resource Departments are also looked at, but the main thrust of this thesis is the costing of absenteeism. Absenteeism is studied in terms of its causes, costs, and possible solutions. Each of three organisations studied, is discussed in terms of the cost …