Business Commons^™

A Quasi-Experimental Study Of The Effect Of Experience Staging Techniques On Engagement, Emerson Ferrell Watanabe

Theses and Dissertations

The purpose of this study is to examine the effect of experience staging techniques (personalization through co-creation and multisensory stimuli) on engagement level. This study also explores the possible contribution of experience staging techniques as practical tools that recreation professionals can use to better engage participants in recreation activities and events. A 2-way univariate ANOVA revealed no significant relationship between the use of co-creative and multisensory stimulating techniques and engagement levels in participants (F (3,200) = .263, p = .826, partial η2 = .004). Practical applications for recreation professionals and further research opportunities are discussed.

Organizational Cognition As Intervened By Organizational Support And Engagement On Medical Coders’ Exhibition Of Organizational Citizenship Behaviors, David W. Conley

Human Resource Development Theses and Dissertations

Informed by the social cognitive theory and social exchange theory, this study examined medical coders’ evaluation of organizational cognition in the presence or perception of organizational support and organization engagement and their resultant behavior. The reciprocal exchanges present in the employee and organization relationship are identified, as positive valuations facilitate mutually beneficial outcomes. Specifically, the examination of cognitions, implicit employee judgments, and behaviors provide a framework to examine the state of engagement and its related outcomes. The use of perceived organizational support and organization engagement as intervening variables provided insight into the complex relationships between medical coding employees’ evaluation of …

The Importance Of Twitter To Destination Marketing Organizations, Tatiana Allgeyer

Theses and Dissertations

Social media has experienced quick and expansive growth since its beginnings. While the initial users were individuals, social media has become a melting pot of businesses, brands, and celebrities all vying for engagement from followers in the hopes of increasing likes, engagement levels and sales.

Destination marketing organizations (DMO’s) have been slow to adopt social media platforms and integrate them into their marketing strategies. The goal of this study is to analyze what kinds of social media content produces the highest levels of engagement in order to make specific social media strategy recommendations to the Columbia DMO, Experience Columbia. An …

Together Apart: Influences And Barriers To Engagement Among Remote Workers, Stacey-Robin H. Johnson

Student Theses and Dissertations

Organizations recognize the importance of having employees who do more than 'show up' for work. Rather, the goal is to have employees who will adapt to, embody, and promote the values, agenda, and strategic purposes of the organization beyond their work life. In the efforts around engagement, there are key influences in the organizational lifespan of an employee that can inspire or discourage engagement attitudes and behaviors.

Remote workers (defined here as those who work outside of a central, collective work setting) present unique challenges, the most pressing being maintaining a sense of connection and inclusion among the group in …

Employee Engagement And Burnout: A Quantitative Study Of Their Correlations With Job/Organizational Satisfaction, Sarah Burnett

Dissertations

Since Kahn introduced the concept of employee engagement in 1990, the focus on motivating employees has been en vogue in practitioner literature. The federal government as well now measures its agencies annually on how well they implement conditions conducive to engagement. Federal agencies are also ranked annually as “Best Places to Work” based on their aggregated score on three survey items deemed to represent job/organizational satisfaction. The concept of burnout, or the so-called “erosion of engagement”, however, has received significantly less attention. To begin to fill this void in the literature, secondary survey data from the 2017 Organizational Assessment Survey …

Truth Or Myth? Millennial Stereotypes, Self-Image, And Engagement In The Workplace, Stephanie Van Dellen

Dissertations

There are approximately 58 million Millennials working for corporations in the United States. Millennials generally born between the years 1980 to 1995 are said to have been shaped by events such as the invention of the Internet and cell phones. Given that Millennials make up a large percentage of the active workforce, it is important to understand the perceived stereotypes of Millennials and how these generalizations may impact their engagement and effectiveness at work.

This research aims to better understand how managers perceive Millennial employees, how Millennials self-identify with their generational stereotypes, and how they differ from other generations. The …

"Next Generation" Givers: Implications For Nonprofit Engagement, Claire Lewis

Master's Projects and Capstones

The nonprofit sector is experiencing competition for resources, a decrease in donor retention, and larger donations from fewer donors. In addition, older generations are aging out. Therefore, it is critical that nonprofit leaders execute strategies to engage the Next Generation of supporters. In this project, Next Generation definitions, values, characteristics, and philanthropic habits were reviewed and analyzed through various resources and tools. Results yielded several key findings. First, definitions of the Next Generation are varied; however, they typically include Gen Y, and some or all of Gen X and Gen Z. Next Generation individuals are incredibly techsavvy, view time as …

An Investigation Of Peer Accountability In Healthcare, Angela Demichele

CGU Theses & Dissertations

Peer accountability is the practice of providing feedback to, and receiving feedback from, one’s colleagues (Lockett et al., 2015)—both for the purposes of recognizing good work when it happens, and correcting risky behaviors in the moment. The concept of peer accountability has been overshadowed by research focusing on teamwork, which tends to focus on reducing the power distance among team members and increasing an individual’s ability to speak up the hierarchy. Our next opportunity for achieving safety and reliability in healthcare will come from peers monitoring one another’s actions. This study analyzes the untapped links between peer accountability behaviors, psychological …

Stress And Burnout: Empathy, Engagement, And Retention In Healthcare Support Staff, Burnette Vidal

Walden Dissertations and Doctoral Studies

Research on stress and burnout and their influence on empathy, engagement, and retention, in healthcare support staff is scarce in the literature. The theoretical framework for this study was the conservation of resources (COR) theory which claims that when people are stressed, emotionally exhausted, and experiencing burnout, they protect and preserve their physical and mental resources from becoming depleted by reducing their effort and withdrawing from work. The key research question was: Does burnout mediate the relationship between stress and empathy, engagement, and turnover intentions in healthcare support staff working in a Federally Qualified Health Center (FQHC)? This quantitative, non-experimental, …

Effective Strategies To Increase Employee Commitment And Reduce Employee Turnover, Jonathan Paz

Walden Dissertations and Doctoral Studies

Organizational leaders know that employee turnover negatively impacts an organization's finances and can be a result of a lack of employee commitment. Guided by Yukl's flexible leadership theory, this single case study was used to explore strategies that senior leaders have used to increase employee commitment and reduce employee turnover. Vice presidents and directors from a U.S. Fortune 500 financial firm in New Jersey participated in semistructured interviews. The 5 participants have implemented effective strategies to increase employee commitment and reduce employee turnover. Data collection comprised face-to-face interviews, review of company documentation, external website content, and member checking to explore …

Leadership Strategies For Increasing Employee Engagement In The Service Industry, Yavonda Malia Ulfig

Walden Dissertations and Doctoral Studies

Companies lose an average of $1,000 in profit each year for every employee who feels disengaged and uncommitted to the firm's success. Employee engagement is critical to an organization's productivity, profitability, and competitive edge. The purpose of this single case study was to explore strategies that business leaders in a service organization use to increase employee engagement and work performance. The conceptual framework for this study was Homans's social exchange theory. A purposeful sample of 6 company leaders participated in the study based on their success in developing strategies that enhanced employee engagement and performance in an advertising services firm …