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Articles 1 - 8 of 8
Full-Text Articles in Business
Essays On Customer Training And Education In Service Design, Uzay Damali
Essays On Customer Training And Education In Service Design, Uzay Damali
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Customers who can effectively perform the tasks necessary in their service participation, and who are motivated to perform these tasks, experience improved satisfaction and service quality. In order to ensure customers have adequate skills and motivation, service designs incorporate practices which train and educate them. The goal of this research was to investigate how customers can effectively be trained and educated so that they can perform their service tasks. Based on various theories used in the field of management, we developed several research models to investigate this issue. These models were tested through survey data collected from adult patients with …
It-Business Strategic Alignment: Essays Examining Types Of Alignment And Their Relationship With Firm Performance, Jennifer Gerow
It-Business Strategic Alignment: Essays Examining Types Of Alignment And Their Relationship With Firm Performance, Jennifer Gerow
All Dissertations
While Information-Technology (IT)-Business Strategic Alignment (hereafter referred to as alignment) continues to be a topic of great concern to both researchers and practitioners alike, it is often misunderstood and, as such, many organizations find alignment difficult to achieve. In particular, alignment is often defined in many different ways, its operational measures are used inconsistently, and it is unclear how it can be attained. In this dissertation, we assert that researchers should include explicit references to the type of alignment under study, that adequate and consistent operational measures of each alignment type are necessary, and that we need a better understanding …
Does Money Matter? Investigating The Financing Of Emerging Firms, Casey Frid
Does Money Matter? Investigating The Financing Of Emerging Firms, Casey Frid
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In this dissertation I investigate start-up financing by nascent entrepreneurs in the United States between 2005 and 2010. By nascent entrepreneur, I mean individuals who are in the process of creating a new business, but the business itself is not yet affecting prices and quantities in the market. Nearly all research on financing has focused on established firms. Little work, however, has been done on how entrepreneurs acquire and use financial resources during the earliest stages of the firm creation process. The availability of financial resources has been linked to firm growth and survivability, and understanding how entrepreneurs use and …
Understanding The Role Of Embeddedness In Shaping It Professional Behavior, Michael Dinger
Understanding The Role Of Embeddedness In Shaping It Professional Behavior, Michael Dinger
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This dissertation studies how information technology (IT) professionals become embedded and, in turn, how embeddedness influences organizational behaviors. Embeddedness refers to the extent to which an individual is attached to an organizational or professional setting. Traditionally, embeddedness is defined as having three components: social links, fit and sacrifice. We analyze the traditional conceptualization of embeddedness and identify weaknesses. As a result, we refine these three components to belongingness, fit and utility.
To deepen our understanding of embeddedness and its influence on organizational behavior, we develop a theory of embeddedness. We propose that embeddedness grows over time. As embeddedness increases, we …
Social Capital: Measurement, Dimensional Interactions, And Performance Implications, James Turner
Social Capital: Measurement, Dimensional Interactions, And Performance Implications, James Turner
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ABSTRACT
Recent OM literature conceptualizes social capital as being comprised of three inter-related dimensions: the relational dimension, the structural dimension, and the cognitive dimension. Existing research suggests that ocial capital offers firms the potential to leverage their interorganizational relationships to create sustainable advantage and superior performance opportunities for the firm.
However, despite the interest and attention of social capital theory among operations management (OM) and supply chain management (SCM) researchers, there is a surprising shortage of cohesive empirical research on social capital theory. The absence of reliable and valid empirical measures of social capital has limited OM researchers' ability to …
The Role Of Age In Technology-Induced Workplace Stress, Stefan Tams
The Role Of Age In Technology-Induced Workplace Stress, Stefan Tams
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Recent research shows that such Information and Communication Technologies (ICTs) as instant messengers can cause workplace interruptions, which lead to stress for employees and substantial productivity losses for U.S. organizations. Since the introduction of ICTs, workplace interruptions have evolved in both frequency and nature from irregular phone calls to a continuous stream of e-mail notifications and other electronic interruptions, mediated through a large number of technological devices that constantly beep and buzz. This trend of an increasing frequency of workplace interruptions closely relates to another workplace trend: the graying of the workforce, implying that the U.S. workforce is aging at …
Information Seeking Behavior: The Effects Of Relationalism On The Selection Of Information Sources, Chris Zimmer
Information Seeking Behavior: The Effects Of Relationalism On The Selection Of Information Sources, Chris Zimmer
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In a world where 'Google' is a verb, this research asks the question 'what influences an individual's decision to select one information source over another?' Previous works have discussed relational versus nonrelational information sources (Rulke, Zaheer, & Anderson, 2000). Other research focuses on the information quality (O'Reilly, 1982), source accessibility (Culnan, 1984, 1985), or source richness (Daft, Lengel, & Trevino, 1987; Daft & Macintosh, 1981) but all these prior works do not address the social aspects of information sources.
This research defines and develops the construct of relationalism which is reflective of the social aspects of information sources. An important …
Lean Manufacturing - An Integrated Socio-Technical Systems Approach To Work Design, Mohammed Raja
Lean Manufacturing - An Integrated Socio-Technical Systems Approach To Work Design, Mohammed Raja
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Over the years, the manufacturing industry has witnessed a number of work design practices, based on different principles, which have significantly shaped the nature of work and have affected employees' behavior and performance. This study compares the socio-technical systems (STS) principles and lean production (LP) principles in to explore the potential for synergistic integration between the two. They are categorized according to the common overarching goals of these principles, and through a process of theoretical rationalization, these categories are operationalized into the work design practices of middle management support, social practices usage, and technical practices usage.
A model of work …