Business Commons^™

Citizen Police Academy Alumni: Attitudes And Perceptions Related To Law Enforcement, Larry E. Grant

Masters Theses

The purpose of this study was to examine the impact of training on attitudes and perceptions about law enforcement by participants of a Citizen Police Academy. The first goal was to identify any significant differences between attitudes or perceptions and demographic factors such as age, working status, education, ethnicity, gender, military experience, victimization, and relationships with officers. The second goal was to ascertain the existence of any correlation between certain variables related to attitudes or perceptions. The researcher surveyed 554 members of the Knoxville Police Department Citizen Police Academy Alumni Association. The alumni members received a three-part survey containing general …

Human Resources Practices In Corporate Culture Communication: A Case Study Of Johnson & Johnson, Flavia Xavier

Master's Theses and Doctoral Dissertations

Corporate culture literature is vast and reflects its importance on management. Mostly, scholars and consultants have researched the impact of culture in organization performance and the nature of culture change. However, few studies have examined a strategy to communicate corporate culture based on the human resources practices.

The purpose of this study was to explore the communication process and the human resources and organizational development practices linked to a strong worldwide corporate culture. By addressing key research questions, proposing and applying the “Corporate Culture Communication Strategy” model, the researcher conducted a detailed ethnographic case study of Johnson & Johnson.

Using …

Effects Of Self-Efficacy On Transfer Of Cross-Cultural Training And Expatriate Performance, Anne Wang Drewry

Masters Theses

The presented study focused on the effect of self-efficacy, as well as other selected demographic variables, on the transfer of cross-cultural training and expatriate performance. Selected independent variables include self-efficacy, expatriate tenure, level of education, gender, age, marital status, level of foreign language competency and level of formal cross-cultural experience. Expatriates employed by multinational company that were on their current assignments were selected to be the studied sample.

The design of this study employed a quantitative research method. A survey

instrument crafted specifically for this study was digitized and was made accessible for participants via the Internet. After the data …

A Telecommuter Program For Second To None, Inc., Michael J. Postma

Honors Theses

Telecommuting, or working from a remote location, is a very popular idea that has gained growing support from employees and companies over the past decade. The opportunity to stay home and do work appeals to employees, and the ability to reduce overhead costs appeals to the company. Developing a program that outlines how this arrangement would take place is vital. Outlined are a few of the components that should be included in this type of arrangement.

First, the telecommuter situation will be on a trial basis for a predetermined amount of time. The company or the employee has the right …

Cultural Diversity's Impact On Firm Performance: The Moderating Influence Of Diversity Initiatives And Socialization Tactics, Amy Mcmillan-Capehart

Doctoral Dissertations

The primary purpose of this dissertation is to test the hypothesized relationships between cultural diversity and firm performance. Specifically, this dissertation examines whether or not socialization tactics and diversity initiatives moderate the relationship between diversity and firm performance. This dissertation uses ROA, ROE, and employee productivity in order to capture an accurate picture of firm performance.

My second purpose is to test competing hypotheses that are based on different theories. Theories relating to diversity suggest that there may be both positive and negative effects of a heterogeneous workforce. Therefore, it is necessary to isolate those instances in which diversity can …

An Analysis Of Role Conflict And Role Ambiguity Among Air Force Information Management Professionals, Michele E. Johnson

Theses and Dissertations

The role of enlisted Air Force Information Management professionals has been expanded beyond traditional boundaries to include a new area of responsibility called workgroup management. Workgroup management duties include front-line support for the life-cycle management of information, maintenance of desktop computers and networks, development and management of web pages, performance of initial system diagnostics, and management of client workstation configuration and software. Anecdotal evidence suggested the new, broader role of workgroup manager, combined with the fact that the majority of these individuals are assigned to positions in non communications units, may promulgate role conflict and role ambiguity. Role theory literature …

An Investigation Of Air Force Communities Of Practice: A Descriptive Study Of Evolution Through Assessment Of People, Process, And Technology Capabilities, Jason R. May

Theses and Dissertations

A variety of theories state that communities of practice (CoPs) "evolve" or "mature" through various stages over time. Such theories posit that each stage is characterized by different people, process, and technology attributes/capabilities that ultimately necessitate differing strategies for achieving effectiveness (Gongla and Rizzuto, 2001). A primary goal of AFMC/DRW, AFMC Electronic Learning (eLearning) Knowledge Management Integrated Project Team, and the office of the Air Force Chief Information Officer is to increase CoP participation and effectiveness. This descriptive, cross-sectional research, surveyed all CoP managers of all CoPs "hosted" by AFMC/DRW with a quantitative/qualitative, 86 question, 5-point Likert, survey. This research …

Analysis Of The Theoretical Relationships Between Work Exhaustion, Job Satisfaction, And Turnover Intention Of Air Force Information Systems Managers, Alfred D. Ray

Theses and Dissertations

The use of information technology has increased exponentially over the last two decades (Cohen and Burton, 2001), Accordingly, the ability of organizations to retain their information systems staff has been a critical factor in the effort to achieve strategic goals (Moore, 2002), When IS professionals leave an organization, not only is the number of them available for assignment to projects depleted, the professionals themselves often take specialized skills, tacit knowledge, and understanding of specific business operations and information systems with them (Agarwal and Ferratt, 2002), Chief Executives have become increasingly interested in issues related to the recruitment, development, and retention …

Human Resource Slack As An Antecedent To Instilling The Entrepreneurial Mindset Within Department Of Defense Organizations, Jason A. Whittle

Theses and Dissertations

The Department of Defense has been called to transform the way it fights, thinks and operates to more effectively counter the changing threats to the United States. Private organizations have long been faced with a similar need to be flexible to meet the dynamic market which they serve. The Office of Force Transformation has been tasked to facilitate the mandated transformation of the DoD. Based on literature on slack resources, slack may be a necessary tool for proper transformation to a more innovative and effective military.

Text Manipulation Judgment Accuracy: An Exploratory Study, Randy S. Wardak

Theses and Dissertations

Deception aims to affect a decision-making process in a way that somehow benefits the deceiver. More knowledge is desired in the area of purely text-based scenarios. Thirty-seven graduate students at the Air Force Institute of Technology participated in an experiment in order to gain an initial understanding of how people determine whether text has been manipulated, and to identify specific areas that may be more closely investigated in future research. Excerpts were drawn from editions of a current-events newsletter that the participants receive on a weekly basis as part of their enrollment in the graduate program. Some of the excerpts …

An Analysis Of Information Referenced Testing As An Air Force Assessment Tool, Eric D. Larson

Theses and Dissertations

The Department of Defense (DOD) has placed a great deal of importance on training and education, throughout all areas of infrastructure development and force implementation. A more knowledgeable operating unit, in any situation, is consistently the deciding factor for success. The United States Air Force, too, has emphasized this ideal and sought to employ those persons most qualified for the required task. Yet, problems within the classroom and various training venues are always present and should be continually marked for improvement. Existing assessment techniques should provide an accurate account of the quality of information learned by DOD personnel. This is …

An Analysis Of Engagement Of Those Who Telecommute Vs Those Who Do Not, Daniel J. Boeh

Theses and Dissertations

Telecommuting is a program used by many of the successful companies in the private sector, both as a cost savings measure and as a way to recruit and retain quality personnel. Telecommuting has also been used by many companies to adhere to stricter environmental mandates. The public sector, however, has been slow to implement telecommuting programs. Buckingham and Coffman of the Gallup Organization have done extensive research into what they call "engagement," and as to what comprises an engaged employee. They also developed a twelve question survey (referred to as the Q12) to determine if an employee is engaged or …

A Study Of The Efficacy Of Unit Contingency Contracting Training, Jesse A. Kirstein

Theses and Dissertations

This research is a follow-on effort to Capt Pete Lasch's thesis, which examined the Air Force training needs of contingency contracting officers (CCOs). Through this study, Lasch (2002) identified a list of critical training tasks for CCO training. This study investigates how units currently conduct training and to what extent the recommended tasks are being addressed in training. Interviews, surveys, and archival training logs were used to capture data for the study. CCO demographic information and recommendations were collected through these interviews and surveys. Interviews were used as a pre-test and later were combined with the electronic survey responses. Surveys …

A Study Of Voluntary Turnover Of Air Force Officers In Critically-Manned Career Fields, Jeffrey H. S. Lin

Theses and Dissertations

Turnover in the Air Force has always been a subject of importance. As the costs associated with losing an individual are high, it would be in the best interest of an organization to understand the main reasons for voluntary turnover in order to facilitate retention. Current research has yielded the Unfolding Model of Voluntary Turnover developed by Lee, Mitchell, Holtom, McDaniel and Hill (1999), which identified 5 different paths people take as they voluntary leave organizations. This research effort tested to see if this model held true for a group of former Air Force officers from career fields experiencing low …

Deception Detection In A Computer-Mediated Environment: Gender, Trust, And Training Issues, Monica A. Dziubinski

Theses and Dissertations

The Department of Defense is increasingly relying on computer-mediated communications to conduct business. This reliance introduces an amplified vulnerability to strategic information manipulation, or deception. This research draws on communication and deception literature to develop a conceptual model proposing relationships between deception detection abilities in a computer-mediated environment, gender, trust, and training. An experiment was conducted with 119 communications personnel to test the proposed hypotheses. No relationship between gender or trust and deception detection accuracy was found. Partial support was found showing that training improves deception detection accuracy. The most significant finding was that individual’s deception detection abilities deteriorate in …

A Theoretical Framework For Turnover Intention Of Air Force Enlisted Information Systems Personnel, Dan W. Smith

Theses and Dissertations

Retention of valuable information systems (IS) personnel has become increasingly more difficult over the past decade, even during the current economic downturn (ITAA, 2002). The United States Air Force (AF) also suffers from declining retention of its enlisted IS workforce. This research studies the job satisfaction-to-turnover intention relationship of AF IS workers through extensions to the Mobley et al. (1979) turnover model by assessing the effects of work exhaustion (Moore, 2000), interrole conflict (Hom & Kinicki, 2001), and perceived cohesion (Bollen & Hoyle, 1990) to determine if those with high work exhaustion, high interrole conflict, and low perceived cohesion report …

The Effects Of Technology Turnover On Workplace Productivity Perceptions, Robert W. Povlich Jr.

Theses and Dissertations

The productivity paradox is a theory that suggests that investments in Information Technology (IT) do not necessarily lead to associated gains in the productivity of the organization (Malakoff 2000; Hitt and Brynjolfsson, 1996). This perception leads practitioners to question if acquiring new IT systems for the sake of having the latest technology will make their organization any more productive (Liebmann, 1996). Understanding the problem that is facing the practitioners, this research was undertaken to attempt to answer some of the underlying questions relating to the perceptions held about the relationship between IT expenditures and workplace productivity with respect to Air …

Utility Of The Logistics Officer Career Path Pyramid In Promotion Prediction, Gregory T. Ogorek

Theses and Dissertations

As part of the major restructuring of the United States Air Force, the officer career fields of transportation, supply and logistics plans have been merged into a new career field, the logistics readiness officer. The purpose of this research was to perform a statistical analysis of the career path pyramid for the logistics plans, supply, and transportation officer career fields. This will provide a baseline for the newly created logistics readiness officer, a combination of the three aforementioned career fields. Specifically, this thesis answered research questions addressing the career guidance provided by the United States Air Force, the factors involved, …

Utility Assessment Of Specificity In Upward Feedback Instruments For Leadership Development, Theresa M. Wardak

Theses and Dissertations

Recently, organizations have been modifying performance appraisal systems to collect data from multiple sources to guide the development of supervisors. Upward feedback programs focus on development rather than appraisal by supplementing traditional downward feedback with subordinate feedback. The utility of two upward feedback instruments was assessed in this study; one is a commercially available instrument, the Leadership Practices Inventory (Posner & Kouzes, 1988) and the other is the recently developed, non-proprietary Upward Feedback Instrument (2002). The Upward Feedback Instrument was designed to measure leadership behaviors at a more specific level. It was thought that greater feedback specificity world lead to …

The Effects Of Perceived Overqualification On Job Satisfaction, Organizational Commitment, And Turnover: A Study Of Afit Graduates, Thomas E. Hoskins

Theses and Dissertations

The U.S. Air Force provides multiple program to increase the educational skills of its workforce. This study focuses on the Air Force Institute of Technology (AFIT) graduate level, in-residence degree program. The Air Force is making a significant investment in the education of its members. Studies on perceived overqualification, overeducation, and match quality suggest that utilization plays a role in an individual's job satisfaction and organizational commitment. Job satisfaction and organizational commitment levels can be used as predictors of turnover. This research studies the levels of perceived overqualification in AFIT graduates and how it effects their job satisfaction, organizational commitment, …

The Effect Of Interactivity And Instructional Exposure On Learning Effectiveness And Knowledge Retention: A Comparative Study Of Two U.S. Air Force Computer-Based Training (Cbt) Courses For Network User Licensing, Matthew J. Imperial

Theses and Dissertations

The United States Air Force (USAF) currently employs the use of computer-based training (CET) across a host of requirements. One such requirement is in the Information Assurance (IA) arena and involves the training/licensing of over one-million computer network end-users. USAF use of CETs has been shown to possess a potential for substantial fiscal savings. However, studies investigating the learning outcomes of learning effectiveness (initial learning) and knowledge retention (sustained learning) associated with USAF CETs are lacking.

Perceptions Vs Reality: A Longitudinal Experiment In Influence Judgment Performance, Monti L. Knode

Theses and Dissertations

Government reliance on computer-mediated information has transformed it from "enabler" to "target" which now demands the detection of manipulated and deceptive measures a primary security objective. As people are not inherently good performers at detecting deceptive communications, this study draws on interpersonal deception theory (Burgoon, 1986) and social cognitive theory (Bandura, 1986) to measure personal perceptions that influence decisions operationalized as the successful detection of a deceptive measure. Department of Defense personnel (N--119) participated in a longitudinal experiment that measured detection performance before and after training and feedback treatments. Self-efficacy and perceived training effectiveness emerged as dominant factors in predicting …

Developing A Web-Based Developmental Feedback Program, Matthew A. Douglas

Theses and Dissertations

Developmental feedback programs provide an opportunity to improve leadership practices by giving leaders feedback about their performance from a number of sources, This thesis expanded on Capt Doug Patton's pilot study (2002) that developed and validated an upward feedback instrument (UFI) for Aeronautical Systems Center (ASC) and Air Force Security Assistance Center (AFSAC) supervisors. Specifically, the purpose of this thesis was to develop a web-based developmental feedback collection, reporting, and analysis tool-set.

Developing A Leadership Commitments Inventory, Abigail L. White

Theses and Dissertations

Organizations have been modifying performance appraisal systems to collect data from multiple source to guide supervisor development. Multiple rater programs provide leaders with more than one source of feedback, and give them a more complete, and possibly more accurate picture of their performance, which can facilitate meaningful behavioral change. The purpose of this thesis was to develop and validate a Leadership Commitments Inventory (LCI) from a 360-degree feedback approach that reflected a six-factor leadership taxonomy composed of twelve distinct indices, Using successive content adequacy tests, 48 items were validated and the web-based LCI was administered to 278 participants. Internal consistency …

Human Resources' Role In Successful Mergers And Acquisitions, Vanessa Loecke

Presidential Scholars Theses (1990 – 2006)

In comparing the success of AOL Time Warner's merger and Hewlett-Packard Compaq's merger, it's easy to see who came out the winner. In comparing their merger strategies, including their focus on HR issues, it's also easy to see why mergers and acquisitions need to be analyzed well in advance and include due diligence, including cultural due diligence, integration planning, and analysis of HR issues, including communication and employee retention. If more companies who are considering merging with or acquiring another company would put as much time as they do money into the merger, and analyze some of the key people-related …

Performance Appraisal System In Filiz Gida, Bilgi Guner

Theses Digitization Project

This thesis focuses on evaluating the performance appraisal system of Filiz Gida, a small food processing company that is located in Turkey. Filiz Gida was established by Dogus Holding in Bolu, and currently employs 284 individuals. Filiz Gida is dedicated to fair and respectful treatment of all workers, offering voluntary benefits in housing programs, health care, education for worker's children, and professional child care services. The importance of quality in production at Filiz Gida is reflected by its receipt of ISO 9002 certification in 1994. In 2003 the Barilla Group, which is one of the giants in the pasta business, …

Career Counseling For College Students: The Influence Of A Computer-Assisted Career Decision-Making Program On The Stability Of College Major Selection At A Research-Extensive University, Mary D. Feduccia

LSU Doctoral Dissertations

The primary purpose of this study was to determine the influence of Career Discovery I, the first module in a computer-assisted program for career decision-making, on the stability of the choice of college majors. This study sought to determine whether any differences existed in the stability of college majors between students who entered a Research-Extensive University with undeclared majors, used Career Discovery I, and declared a major by the end of the first semester of enrollment and students who entered the same University with declared majors and did not use Career Discovery I during the investigation. In addition, the study …

Perceived Fairness Of And Satisfaction With Employee Performance Appraisal, Marie Burns Walsh

LSU Doctoral Dissertations

Employee performance appraisal is one of the most commonly used management tools in the United States. Over 90 percent of large organizations including 75 percent of state employment systems require some type of annual performance appraisal (Seldon, Ingraham & Jacobson, 2001). Performance appraisal is one of the most widely researched areas in industrial/organizational psychology (Murphy & Cleveland, 1993). However, the traditional research agenda has done little to improve the usefulness of performance appraisal as a managerial tool. Recent research has moved away from studies of rater accuracy and psychometric measures to themes of employee reactions towards performance appraisal as indicators …

The Influence Of Selected Factors On Burnout Among Faculty In Higher Education, Ronald R. Rush

LSU Doctoral Dissertations

The purpose of this study was to explore demographic variables and job satisfaction and the relationship with burnout among higher education faculty. The sample included 248 tenured professors selected through simple random sampling techniques. A three-part instrument was used: the Maslach Burnout Inventory (MBI-ES), which measured levels of burnout based on subscales of Emotional Exhaustion, Depersonalization, and Personal Accomplishment; the Job Descriptive Index (JDI) and Job in General (JIG) scales, which indicated job satisfaction in areas of: Work on Present Job, Present Pay, Opportunities for Promotion, Supervision on Present Job, People in Present Job, and Job in General; and, a …

Identifying Skills Needed By Office Information Systems Graduates In The Changing Work Environment: Perceptions Of Administrative Support Occupations Workers, Margaret Sepulvado Kilcoyne

LSU Doctoral Dissertations

This study sought to identify the skills that need to be taught in an associate degree program for office information systems. Specifically, the researcher sought to determine the importance of skills needed by office information systems/ administration graduates with implications for curricular revision. One hundred and fifty-seven members of the International Association of Administrative Professionals in the states of Louisiana, Mississippi, and East Texas including the Houston, Texas area participated in this study. Findings indicated that the participants perceived 109 (85%) of the job skill items to be important, very important, or extremely important in the performance of their jobs. …