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Identity, Value, And Power: A Qualitative Study Of The Complexity Of The Working Relationship Between Technical Communicators And Subject Matter Experts, Tammy Joann Rice-Bailey
Identity, Value, And Power: A Qualitative Study Of The Complexity Of The Working Relationship Between Technical Communicators And Subject Matter Experts, Tammy Joann Rice-Bailey
Theses and Dissertations
The working relationship between Technical Communicators (TCs) and their Subject Matter Experts (SMEs) can impact such key TC goals as adding valuable contributions, engaging in successful collaboration, and producing quality documentation. Despite the primacy of this relationship, no systematic, qualitative research study in our field has yet examined the depth or breadth of the TC/SME relationship.
To investigate the nature and impact of the TC/SME relationship, I conducted a two-part, qualitative study to explore how TCs and SMEs define the role, value, and power of the TC; identify the behaviors TCs and SMEs report as helpful and damaging in their …