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University of Nevada, Las Vegas
Call centers – Employees; Emergency communication systems; Fire dispatchers; First responders; Police dispatchers
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Public Safety Communications Center Staffing: Do We Have An Emergency?, Steven L. Herrin
Public Safety Communications Center Staffing: Do We Have An Emergency?, Steven L. Herrin
UNLV Theses, Dissertations, Professional Papers, and Capstones
The 911 Public Safety Communications Specialist, operator, call taker, dispatcher, or whatever title these behind-the-scenes professionals operate under, they are indeed, the first public safety responder. Whether it is for police protection during criminal activity, fire extinguishment to save a burning house and rescue the victims, or paramedic treatment to remediate a life-threatening medical incident, the first contact the vast majority of these callers will have is with the 911 System.
Dr. Jeff Clawson, president of the National Academies of Emergency Dispatch, and creator of the Medical Priority Dispatch System (MPDS) first coined the term “first, first responder”1 to describe …