Business Commons^™

#Tourism: The Influence Of Social Media On Visitor Experiences In Churchill, Manitoba, Katherine Ann Fowler

TTRA Canada 2016 Conference

No abstract provided.

Customer Satisfaction Index Of Singapore 2016: Q3 Results, Institute Of Service Excellence, Smu

Research Collection Institute of Service Excellence

The Customer Satisfaction Index of Singapore (CSISG) computes customer satisfaction scores at the national, sector, sub-sector, and company levels. The CSISG serves as a quantitative benchmark of the quality of goods and services produced by the Singapore economy over time and across countries. This is the CSISG’s tenth year of measurement.

The Problems Of Deficient Data When Planning For Religious Tourism: An Irish Case Study, Vreny Enongene, Kevin Griffin

Conference papers

This study stresses the importance of the availability of data and relevant statistics in the advancement of tourism knowledge and the enhancement of visitor experiences (pre-and post-experiences) for those particularly interested in visiting sacred sites, as well as its study. With sacred sites in the Island of Ireland as sites under study. The dearth in data and relevant statistics on religious tourism sites and their facilities, visitor numbers and their activities, management issues, and visitor experiences, at sacred sites in the Ireland of Ireland, although widely acclaimed as a country of saints and scholars, prompted the present investigation.

In arriving …

Towards A Model Of Electronic Word-Of-Mouth And Its Impact On The Hotel Industry, Edwin N. Torres, Dipendra Singh

Faculty Scholarship and Creative Works

Scholars and practitioners recognize that spreading word-of-mouth can play an important role in the formation of a hotel’s image. However, the relationships among various measures of online customer engagement are relatively unknown. The present study analyzes the relationships and quantifies the impacts of various measures of online engagement including the number of online reviews, overall rating, and relative ranking. The researchers used path analysis on a sample of 178 hotels to study the relationships among relevant variables and build a model to explain the impact of such measures (Figure 2). The results reveal there is a positive direct effect of …

The Construction Of Touristic Modernity In Xizhou, Katherine E. Benton

Student Publications

Tim Oakes’ (1998) concept of touristic modernity accurately describes how the Chinese national discourse surrounding tourism, as both a tool for economic growth and nation-building, has shaped what the local reality has become for many towns and villages in the peripheral regions of China, especially those with large populations of ethnic minorities. Specifically in the Dali Bai Autonomous Region, foreign tourism followed by nostalgia-fueled domestic tourism has transformed Dali into a commercialized tourist destination, which has begun to spill out to other towns around the lake such as Xizhou. Touristic modernity is not, however, a singular homogenous force that culturally …

Measuring Economic Value Using Administrative Data, Kailee Penner

TTRA Canada 2016 Conference

Submission Type

• Presentation (concurrent session preferred)
• 30 minute PowerPoint presentation
  • Relevance to the conference theme: Performance measurement: ROI – implementating a new approach to measure the economic impact of BC’s nature-based sector.

Measuring economic value using administrative data

The need for credible estimates of the economic impacts of commercial nature-based tourism (CNBT) is important for Crown land decision making and nature-based tourism product development. Measuring the economic value of any sector can be cumbersome.

In 2001, to measure the overall value of CNBT involved using traditional methodologies took a significant amount of time and effort of conducting phone calls to …

Park County, Wy Visitor Profile: 2016 To 2005 Comparison, Norma P. Nickerson

Institute for Tourism and Recreation Research Publications

This report provides an analysis and comparison of visitors to Park County, Wyoming in 2016 compared to 2005. The survey instruments and methodology were nearly identical in the two data collection years for comparative purposes. While many visitor characteristics and demographics did not appear to change in the 11 year time span, some differences were noted.

フィラデルフィア市, Elvis Lau

Student Publications

I wrote this mini-guidebook of my hometown of Philadelphia. Otherwise known as the city of brotherly love. I wrote this for anyone in Japan who are thinking about traveling to Philadelphia to sight-see. I listed information about a certain food that Philadelphia is famous for (Cheese Steaks), and recommended a place were they can find and try them out. I also talked about two other locations that usually come to mind when you think about Philadelphia: Love Park, and the Liberty bell. I discussed some of the history of these two locations, and why they are famous.

Teaching An Old Dataset New Tricks, Jason Dunkel

TTRA Canada 2016 Conference

No abstract provided.

International Collaboration In Destination Marketing: A Case Study Of The Vanilla Islands, Émilie Bourdages, Marc-Antoine Vachon

TTRA Canada 2016 Conference

No abstract provided.

Examining The Role Of Satisfaction And Brand Love In Generating Behavioral Intention, Ye (Sandy) Shen, Shuyue Huang, Hwan-Suk Chris Choi Ph.D., Marion Joppe Ph.D.

TTRA Canada 2016 Conference

Behavioral intention has attracted much attention from both the industry and academia. As it is equated with customers' conative loyalty, investigating behavioral intention can give implications for tourism businesses on how to raise consumers’ loyalty and thus lead to profitable development. To have a better understanding of the antecedents of behavioral intention, this study conducted 350 surveys and used structural equation modeling to test the relationships among perceived value, satisfaction, brand love, and behavioral intention. This study found that satisfaction and brand love have similar effects on intention to recommend while the effects of brand love on intention to revisit …

The Cognitive-Affective Relationship Of Tourists To A Heritage Site: The Case Of Petra, Girish Prayag, Ning (Chris) Chen, Sameer Hosany, Khaled Odeh

TTRA Canada 2016 Conference

The study evaluates a theoretical model that postulates the cognitive-affective relationships that tourists develop with a heritage site have an impact on intended behavior. Using the case of the UNESCO World Heritage Site (WHS) of Petra, the relationships between tourist motivation, positive and negative emotions, place attachment, overall satisfaction and intention to recommend the site are assessed. A survey of international tourists at the visitor centre in Petra resulted in 297 usable questionnaires. The two-step procedure for structural equation modeling was used to analyze the data. All of the hypothesized paths are statistically significant, except the one from positive emotion …

Development Of City Destination Attractiveness Index: A China Case, Yiming Liu, Shuyue Huang, Hwan-Suk Chris Choi Dr, Ye (Sandy) Shen

TTRA Canada 2016 Conference

This study aims to develop a comprehensive assessment model of city destination attractiveness index (CDAI), and to validate it by assessing the city destination attractiveness of the selected city destinations in China. The study result will complement the theoretical knowledge body of destination attractiveness evaluation. Besides, by measuring and matching the differences between a destination’s reality and a visitor’s perception, it can work as a decision-making instrument for DMOs, as well as improving tourists’ satisfaction.

Antecedents Of Heritage Tourists’ Satisfaction: The Role Of Motivation, Discrete Emotions And Place Attachment, Girish Prayag, Giacomo Del Chiappa

TTRA Canada 2016 Conference

While the literature on heritage tourism recognizes the importance of emotions in predicting satisfaction and other post consumption behaviours, few studies examine the discrete emotions that determine tourists’ attachment to heritage sites. Accordingly, this study evaluates the relationships between three important antecedents of tourist satisfaction namely, motivation, discrete emotions and place attachment. Visitors at the Su Nuraxi UNESCO World Heritage Site in Sardinia, Italy were surveyed at the end of their visit. From the 497 useable surveys, the findings indicated that not all positive and negative discrete emotions predict satisfaction and attachment. The emotions of pride, love, gratitude, positive surprise …

Sharing Stories Of Familiar Places And The Emotional Geographies Of Family Travel Back ‘Home’, Kelley A. Mcclinchey Dr.

TTRA Canada 2016 Conference

No abstract provided.

Conceptualization Of Place Attachment, Self-Congruity, And Their Impacts On Word-Of-Mouth Behaviors, Ning (Chris) Chen, Tina Šegota

TTRA Canada 2016 Conference

The attachment theory and self-congruity theory have been widely used to explain and predict consumer behaviour. Similarly, the two theories have been also used in tourism studies with the aim to explain tourist destination choice. Placing a focus on destination visitors, the literature does not inform on the self-congruity effect among local residents, who also play a very important role in shaping destination image through their voluntary behaviors. The purpose of this paper is twofold. Firstly, the study aims at extending self-image congruence research into the resident literature within the field of tourism, by examining the links between place attachment …

The Influence Of Time Of Day On Traveler Website Conversions, Maryse Côté-Hamel

TTRA Canada 2016 Conference

Through the analysis of the Quebec City Tourism website, the effect of the time of day of the visits on visitor conversions, which represent the attainment of specific objectives, will be investigated.

Tell Me At What Time You Usually Wake Up, I’Ll Tell You What Type Of Traveler You Are: An Investigation Of The Relationship Between Destination Canada “Explorer Quotient” Segmentation Method And Chronotype, Maryse Côté-Hamel

TTRA Canada 2016 Conference

While travelers diverge on their attitudes, beliefs, values, motivations and behaviours, they also vary in their chronotype (also called diurnal preference). The present research investigates the mediating influence of the chronotype on the relationship between Destination Canada "Explorer Quotient" and the length of planning prior to the trip.

Uncovering And Mapping Place Attachment In Small Cities, Nicole L. Vaugeois, Alanna Williams, Sharon Karsten, Pam Shaw

TTRA Canada 2016 Conference

Understanding the connections that visitors and residents have to places is critically important for tourism development. Aided with this knowledge, authentic experiences can be developed, stories can be uncovered and told, and resident perspectives can be identified. This paper describes a case study to uncover and map place attachment in three small cities in Western Canada. The project was conducted in the cities of Courtenay, Port Alberni and Nanaimo, BC. A one day “walk about” in each community was used to record 1.5 minute videos (n=85) of residents speaking about a place in their downtown core where they felt connected …

The Identification And Differentiation Of Festival Stakeholders: A New Perspective, Mathilda Van Niekerk, Donald Getz

Rosen Faculty Scholarship and Creative Works

This article sets out to identify, differentiate, and categorize festival stakeholders by means of a multidimensional approach. Festivals are coproduced by a collection of stakeholders, and festival organizers facilitate the festival outcomes by interpreting stakeholders' contributions, aims, and concerns. Based on an extensive literature review, a theoretical framework was developed that illustrates how previous studies have typically identified and differentiated festival stakeholders by listing them or by means of a one-dimensional approach. For this study, an online survey was developed and administered to festival organizers in the US, testing the possibility of identifying, differentiating, and grouping festival stakeholders from a …

Staging Dunhuang Mogao Caves: Treasures From Along The Silk Road, Lanlan Kuang

Faculty Scholarship and Creative Works

Historically a frontier metropolis, Dunhuang was a strategic site along the Silk Road in northwestern China, a crossroads of trade, and a locus for religious, cultural, and intellectual influences since the Han dynasty (206 B.C.E.–220 C.E.). The 492 caves at the Mogao cliff near the modern town of Dunhuang have served as temples, sites for performative events, and an archive that consisted of medieval Chinese paintings and Buddhist sutras. Today, the Dunhuang Mogao Caves is among one of the most well-known UNESCO heritage sites along the ancient Silk Road. With technological advancements, the staging processes of the Dunhuang Mogao Caves …

Determinants Of Traveler Dissatisfaction: An Application Of Mining Travel Blogs, Nanxi Yan

TTRA Canada 2016 Conference

No abstract provided.

A Southern Chinese City Through The Eyes Of A British Missionary: Preliminary Analysis Of The Text Of A Historical Travelogue, Sai Deng

Faculty Scholarship and Creative Works

Walks in the City of Canton is a book written by John Henry Gray of Christ's College, Cambridge who came to China and stayed as a missionary for many years, and it was published in 1875. This project did a preliminary analysis of the text of this book digitized by Google from the Library of Harvard University and uploaded to the Internet Archive. The Voyant generated top 500 words are tagged selectively aiming to find the more popular nouns, adjectives and verbs, and their related topics, sentiments or actions. This analysis is combined with the observations obtained in the translation …

Consuming Places Through Food Tourism: Insights On The Food Artisan Sector From Bc, Nicole L. Vaugeois, John Predyk

TTRA Canada 2016 Conference

tourism industry. This paper describes a study of BC’s food artisan sector including: a definition and description of food artisans, growth in consumer demand and business, distribution mechanisms and markets, contributions to employment, future business plans and challenges to growth. The study found that consumer demand for products has been increasing whereby 80% of artisans indicated increased demand for their products over the past 3 years, Demand was generated from both resident markets (70%) and visitor markets (30%). Similarly, 85% of artisans indicated business growth over the past 3 years and 86% indicated that their future plans were continued growth. …

Economic Contributions Of The Yellowstone River To Park County, Montana, Jeremy L. Sage

Institute for Tourism and Recreation Research Publications

On August 19, 2016, Montana’s Department of Fish, Wildlife and Parks (FWP) instituted a temporary emergency closure on a large extent of the Yellowstone River and its tributaries between the northern Yellowstone National Park boundary near Gardiner, MT and Laurel, MT, about 183 miles downriver. The closure applied to all water based recreation uses on the affected rivers and streams. FWP’s actions followed the identification of the presence of an invasive parasite known to cause proliferative kidney disease in mountain whitefish. FWP’s decision to institute the temporary closure was based not only on the observed presence of the parasite, but …

The Montana Expression 2016: Vacation Planning, Norma P. Nickerson

Institute for Tourism and Recreation Research Publications

The Montana Tourism Advisory Council, Office of Tourism and Business Development, and individuals in the tourism industry are interested in learning more about visitor behavior for a Montana vacation, namely their use of Montana airports and their advanced reservations and purchasing. This “snapshot” of Montana residents and visitors highlight these behaviors.

Disclosing The Economic Impact Of The Vacation Home Industry On Osceola County: A 2016 Affirmative Report, Robertico R. Croes, Tadayuki Hara

Dick Pope Sr. Institute Publications

The purpose of this report is to assess the economic impact of the vacation home segment in the Kissimmee/Osceola area. The report was commissioned by Experience Kissimmee in response to the growing significance of the vacation home segment in the tourist industry of the county. The 2008 report from the Dick Pope Sr. Institute for Tourism Studies (DPITS) of the Rosen College of Hospitality Management at the University of Central Florida served as the baseline for the current DPITS report.

Images Of Alzheimer’S: A Visual Analysis Of The Imagery Used To Globally Market Alzheimer’S Services Online​, Elizabeth Spencer, Alicia Mason

Faculty Submissions

Currently more than 46 million people are living with dementia globally (ADI, 2015). The World Health Organization (WHO) reports the worldwide population of persons 60 years of age and older will more than triple between 2000 and 2050 to two billion. The concept of Western patients receiving long-term dementia care in foreign countries is a new and emerging phenomenon (Gray, 2013; Pomareda, 2014; Wegerer, 2014). This study examines the visual images within Alzheimer’s care facility websites (n=105) and uses a cross cultural comparison lens to contrast differences in patient representations and treatment facilities. The goal of this study is to …

Spatio-Temporal Data In Tourism Research, Dmitry Shkolnik

TTRA Canada 2016 Conference

The work presented here highlights the efforts at Destination Canada to use user-generated online content to learn about tourist movement patterns, activity, and relationships among groups of connected destinations. Using a massive open-data source of photographic metadata from the Flickr photograph sharing platform, we extract time-stamps and geographic coordinates from photo metadata to analyze activity and movement patterns of international visitors to Canada.

This analysis allows us to protect privacy while identifying rich and interesting patterns of tourist activity at both national and urban scales. The data further allows us to generate constructed tourist itineraries using extracted spatio-temporal data for …

New Immigrants’ Domestic Tourism Destination Choice Behavior: A Study Of Bangladeshi-Origin Canadians, Shahin Ahmed Chowdhury, Joanne E. Mcneish

TTRA Canada 2016 Conference

Research has been done in the area of international tourist attractions but less around domestic tourists’ destination choice behavior, especially among new immigrants. This paper explores the domestic destination choice behavior of relatively new immigrants of Bangladeshi-origin, i.e. those who have lived in Canada with permanent residency or citizenship status. Little is known about how this community chooses their destinations or what attracts them to particular locations within the new country of residence. Knowledge of their attitudes will assist Canadian policy makers and tourist businesses in tailoring their offerings to the preferences of this community.