Business Commons^™

Communicating Analytic Results: A Tutorial For Decision Consultants, Jeffrey Keisler, Patrick Noonan

Management Science and Information Systems Faculty Publication Series

Good analysis alone may not achieve the goals of decision analysis (DA) engagements. Good communication of the results of that analysis can help stakeholders understand, accept, and implement the recommended course of action. Practitioners can use decision analytic principles when considering the decision of how to communicate results themselves. From this perspective, we consider a range of questions to ask in preparing for communication with the client and other stakeholders. We review standard communication practices in DA engagements. The standard practice can be improved by drawing on insights from other areas of management practice. Decision analysis has both technical and …

A Meta-Analysis Of Workaholism, Jennifer L. Bowler, Avani S. Patel, Mark C. Bowler, Scott A. Methe

Counseling and School Psychology Faculty Publication Series

This meta-analysis examines the relationship between workaholism and numerous work behaviors and outcomes in an attempt to a) derive a consensus regarding the current state of our understanding of this construct, and b) clarify the impact that the compulsion to work may have on an individual's life. Overall, based on data from 44 studies, results indicate that there is a considerable amount of variability between workaholism and work-related outcomes. Specifically, the two most established and reputable measures of workaholism, the Work Addiction Risk Test (WART) and the Workaholism Battery (WorkBat), appear to focus on uniquely different aspects of workaholism and …

Management Assessment Of The Public Works Department: City Of Lowell, Massachusetts, Edward J. Collins, Jr. Center For Public Management, University Of Massachusetts Boston

Edward J. Collins Center for Public Management Publications

This report presents the results of the management assessment of the Lowell Public Works Department conducted by the University of Massachusetts Boston’s Collins Center for Public Management.

The project team conducted a comprehensive organization and management analysis of the Department's existing operations, service levels, infrostructure management, organizational structures and staffing levels. The analysis was to be fact-based and include all aspects of service provision by the Department.

An Alternative To Temporary Staffing: Considerations For Workforce Practitioners, Linda Kato, Françoise Carré, Laura E. Johnson, Deena Schwartz

Center for Social Policy Publications

As the national economy inches toward recovery, risk-averse employers are increasingly turning to temporary workers to fill their hiring gaps. In fact, the temporary staffing industry has been a fixture of the US economy for decades. But the industry added a striking 557,000 jobs from June 2009 to November 2011 — more than half of the jobs created during that period. Growth is likely to continue: A 2011 McKinsey survey of 2,000 firms of differing sizes and across various sectors found that more than a third foresaw their companies increasing their use of temporary workers over the next five years. …

Commonwealth Compact Talent Network: A Resource For And About Talented Professionals Of Color In Massachusetts, Robert Turner, Georgianna Meléndez

Office of Community Partnerships Posters

Commonwealth Compact seeks to establish Massachusetts as a uniquely inclusive, honest, and supportive community of—and for—diverse people. To acknowledge our mixed history in this effort, and to face squarely the challenges that still need to be overcome, understanding that the rich promise of the region’s growing diversity must be tapped fully, if Massachusetts is to achieve its economic, civic, and social potential.

Commonwealth Compact: Merrimac Valley Collaborative, Robert Turner, Georgianna Meléndez

Office of Community Partnerships Posters

Commonwealth Compact seeks to establish Massachusetts as a uniquely inclusive, honest, and supportive community of—and for—diverse people. The objectives of this program include acknowledging our mixed history in this effort, face squarely the challenges that still need to be overcome and understand that the rich promise of the region's growing diversity must be tapped fully if Massachusetts is to achieve its economic, civic, and social potential.

Commonwealth Compact: Massachusetts Business School Collaborative, Robert Turner, Georgianna Meléndez

Office of Community Partnerships Posters

Commonwealth Compact seeks to establish Massachusetts as a uniquely inclusive, honest, and supportive community of—and for—diverse people. The objectives of this program include acknowledging our mixed history in this effort, face squarely the challenges that still need to be overcome and understand that the rich promise of the region's growing diversity must be tapped fully if Massachusetts is to achieve its economic, civic, and social potential.

Massachusetts Small Business Development Center Network: Boston Regional Office And Minority Business Center, Mark Allio, Massachusetts Small Business Development Center Network, University Of Massachusetts Boston

Office of Community Partnerships Posters

Hosted by the College of Management, we are part of a statewide business assistance program providing free one-on-one counsel to entrepreneurs and seeking help with business growth and strategy, financing and loan assistance, and strategic, marketing and operational analysis. Our services are available to the public and members of the UMB community, including student, faculty, and staff. We also offer workshops and training programs on a variety of topics targeted to the needs of small business.

Partnering With The Massachusetts Department Of Developmental Services On Employment-Focused Systems Change, Cindy Thomas, Margaret Van Gelder, John Butterworth, Institute For Community Inclusion, University Of Massachusetts Boston

Office of Community Partnerships Posters

The Massachusetts Department of Developmental Services (MA-DDS) has been working to make its system of day services and supports more focused on competitive employment outcomes. This effort has involved a partnership among DDS, the Institute for Community Inclusion (ICI), the State Employment Leadership Network, and the Work Without Limits project. ICI has worked alongside DDS throughout this effort, providing consulting, technical assistance, training, and evaluation activities.

The Pricing Of Climate Risk, Linda Chen, Lucia Silva Gao

Accounting and Finance Faculty Publication Series

No abstract provided.

Corporate Financial Strategy, Arindam Bandopadhyaya, Kristen Callahan, Yong-Chul Shin

Financial Services Forum Publications

No abstract provided.

Why Use The Services Of Alternative Staffing Organizations: Perspectives From Customer Businesses, Françoise Carré, Brandynn Holgate, Risa Takenaka, Helen Levine

Center for Social Policy Publications

Organizations that aim to improve the experiences and employment chances of job seekers who face barriers to employment have, over the years, had to contend directly with potential employers and their requirements. This is particularly true for community-based job brokers that use a temporary staffing model, offering job access and immediate work to their service population.

Alternative staffing organizations (ASOs) are worker-centered, social purpose businesses that place job seekers in temporary and “temp-to-perm” assignments with customer businesses, and charge their customers a markup on the wage of the position. These fee-for-service organizations can help job seekers who face labor market …

Credit Gap In Small Businesses: Some New Evidence, Atreya Chakraborty

Accounting and Finance Faculty Publication Series

What is the magnitude of credit constraint affecting small businesses? This paper provides estimate of the credit gap – defined as the difference between the desired and actual levels of debt for credit constrained small businesses. The estimated credit gap is approximately 20 percent, i.e., credit constrained small business on the average would desire 20 percent more debt. This credit gap varies considerably across industries, with manufacturing firms facing a significantly larger gap than firms in the wholesale or service industries.

Technology Assimilation Across The Value Chain: An Empirical Study Of Small And Medium-Sized Enterprises, Pratyush Bharati, Abhijit Chaudhury

Management Science and Information Systems Faculty Publication Series

No abstract provided.

Using Business Intelligence For Operational Decision-Making In Call Centers, Eric Kyper, Michael Douglas, Roger Blake

Management Science and Information Systems Faculty Publication Series

This paper proposes an operational business intelligence system to help achieve operational excellence in insurance call centers. We apply a decision tree based solution to collected data using a sliding window approach. Our solution provides two distinct advantages to call center managers. First, the decision trees allow managers to recognize key factors and the role they play in determining service levels. Second, our sliding window approach allows managers to see the effects on service levels of resource reallocation. Collected data from a large U.S. insurance company is analyzed. Initial results provide good insight into factors affecting this firm’s call center …

The Alternative Staffing Work Experience: Populations, Barriers And Employment Outcomes, Helen Levine, Brandynn Holgate, Risa Takenaka, Françoise Carré

Center for Social Policy Publications

This paper presents results of a three-year study of workers and former workers at four Alternative Staffing Organizations (ASOs). ASOs are fee-for-service job brokering businesses created by community-based organizations and national nonprofits whose objective is to gain access to temporary and “temp to permanent” opportunities for workers facing barriers to employment. The paper looks specifically at the relationship between the personal characteristics of workers, their temporary work experiences through the ASO, and the subsequent employment status of former ASO workers, determined through a follow-up survey conducted by telephone six to eight months after workers had left the ASO. We found …

National Contexts Matter: The Co-Evolution Of Sustainability Standards In Global Value Chains, Stephan Manning, Frank Boons, Oliver Von Hagen, Juliane Reinecke

Management and Marketing Faculty Publication Series

In this paper, we investigate the role of key industry and other stakeholders and their embeddedness in particular national contexts in driving the proliferation and co-evolution of sustainability standards, based on the case of the global coffee industry. We find that institutional conditions and market opportunity structures in consuming countries have been important sources of standards variation, for example in the cases of Fairtrade, UTZ Certified and the Common Code for the Coffee Community (4C). In turn, supplier structures in producing countries as well as their linkages with traders and buyers targeting particular consuming countries have been key mechanisms of …

Securing Access To Lower-Cost Talent Globally: The Dynamics Of Active Embedding And Field Structuration, Stephan Manning, Joerg Sydow, Arnold Windeler

Management and Marketing Faculty Publication Series

This article examines how multinational corporations (MNCs) shape institutional conditions in emerging economies to secure access to high-skilled, yet lower-cost science and engineering talent. Based on two in-depth case studies of engineering offshoring projects of German automotive suppliers in Romania and China we analyze how MNCs engage in ‘active embedding’ by aligning local institutional conditions with global offshoring strategies and operational needs. MNCs thereby contribute to the structuration of field relations and practices of sourcing knowledge-intensive work from globally dispersed locations.Our findings stress the importance of institutional processes across geographic boundaries that regulate and get shaped by MNC activities.

The Emergence Of A Standards Market: Multiplicity Of Sustainability Standards In The Global Coffee Industry, Juliane Reinecke, Stephan Manning, Oliver Von Hagen

Management and Marketing Faculty Publication Series

The growing number of voluntary standards for governing transnational arenas is presenting standards organizations with a problem. While claiming that they are pursuing shared, overarching objectives, at the same time, they are promoting their own respective standards that are increasingly similar. By developing the notion of ‘standards markets,’ this paper examines this tension and studies how different social movement and industry-driven standards organizations compete as well as collaborate over governance in transnational arenas. Based on an in-depth case study of sustainability standards in the global coffee industry, we find that the ongoing co-existence of multiple standards is being promoted by …