Business Commons^™

Immigration And Workforce Diversity In The Canadian Hospitality And Tourism Sector: An Opportunity Not To Be Missed, Frederic Dimanche, Maggie Perzyna

TTRA Canada 2023 Conference

Immigration, as well as diversity, equity, and inclusion (DEI) are essential aspects of Canada, a multicultural country that relies on immigration. The paper describes the state of diversity management in Canadian tourism and makes recommendations to help foster a competitive tourism sector with improved worker management practices.

Law Enforcement Recruitment, Why It Matters, And Key Management Decisions, Part Two, Patrick Oliver

History and Government Faculty Publications

No abstract provided.

Measuring Diversity, Equity, And Inclusion In The Child Welfare Workforce, Quality Improvement Center For Workforce Development

QIC-Tips

Some child welfare professionals have stated that there is a critical need for systemic changes to improve diversity, equity, and inclusion, but where do child welfare agencies begin? Although change is never easy, the starting place on the journey to have a diverse, equitable, and inclusive (DEI) workforce is relatively simple. It starts with you—a child welfare supervisor, manager, or administrator. Start by considering what you think you know. Is your knowledge based on perception or data? What experiences shape your perceptions? What tools do you have to measure your workforce? Administrative data sets and surveys that gather both qualitative …

Attracting Talent Through Sustainability: Leading Question - Does Sustainability Help Attract And Retain Talent, Ralf Burbach, Julia Lenz, Stefan Joos

Books / Book chapters

Facing significant talent shortages, many hospitality organisations struggle to attract, develop, and retain talent, and ultimately are not able to develop sustainable talent pipelines. In this chapter, we consider how organisations in the hospitality industry can introduce sustainable practices to manage talent. The chapter first presents an overview of the meaning of talent and talent management. We then introduce sustainability in the context of talent management and present three aspects that relate to a sustainable approach: (1) diverse and creative talent, (2) employer branding and employee value proposition, and (3) coopetition as an alternative to the competitive narrative in the …

2021 Depaul University Library And Art Museum Climate Survey Report, Wendall Sullivan, Subcommittee For The Survey And Report, Idea Committee, Depaul University Library, April Hummons, Dorian Rodriguez-Spicer, Christine Mcclure, Matthew Krause

Climate Surveys and Reports

In the fall of 2021, the DePaul University Library and Art Museum’s IDEA (Inclusion, Diversity, Equity, Accessibility) Committee decided to conduct a survey of the library’s climate to establish a baseline for its work. The survey was sent to all full and part-time library staff and ran for six weeks. One of the goals of the IDEA committee is to bring awareness of implicit biases, micro-aggressions, exclusionary practices, and structural racism and discrimination within Library and Art Museum operations, environment, and culture; to review, audit and propose internal polices and processes for the Library and Art Museum to implement IDEA …

Diversity As An Influence On Talent Management And Competitive Advantage: The Absence Of Female African American Executive Leadership In The Insurance Industry, Lateisha Tamarra Rainey

Doctoral Dissertations and Projects

The purpose of this qualitative research case study was to examine the extent of which the significance of diversity has on the representation of African American females in top-executive leadership positions. Furthermore, to comprehend why African American females are unfairly represented and disparaged in C-suite level positions. The purpose of this research was to study the influence that diversity may have on the insurance industry’s talent management and competitive advantage. To what degree do biases whether conscious or unconscious affect promotional opportunities, recruitment, selection, and hiring practices of African American females pursuing elevation to higher level positions within the insurance …

Umaine Study Explores Diversity And Equity Practices In Higher Education Faculty Searches, University Of Maine Division Of Marketing And Communications

Social Justice: Diversity, Equity, & Inclusion

Screenshot of University of Maine Division of Marketing and Communications UMaine News webpage regarding a recent journal article from two University of Maine researchers suggests that despite good intentions, implicit and overt bias, as well as institutional and structural barriers, may still hamper colleges’ and universities’ efforts to diversify their faculty ranks. The study’s authors were associate professor of higher education Leah Hakkola and doctoral student in higher education Sarah Dyer.

Law Enforcement Recruitment, Why It Matters, And Key Management Decisions, Part One, Patrick Oliver

History and Government Faculty Publications

No abstract provided.

Improving The Child Welfare Workforce Through Training: Common Questions And Evidence-Informed Answers From The Qic-Wd, Quality Improvement Center For Workforce Development

QIC-Tips

Training is often the first intervention child welfare agencies use to address critical workforce development issues. This QIC-Tip aims to answer child welfare agency leaders’ questions about effective training strategies to increase knowledge, enhance skills, and improve job performance. Answers are drawn from the QIC-WD Umbrella Summaries which present a synopsis of the published meta-analyses of specific workforce topics.

What broad-based training approaches can improve employee learning outcomes and job performance?

Coaching uses a structured learning process, over time, to help the learner reach specific goals. Meta-analytic research on the use of professional coaches (not managers or experienced coworkers) …

Ums Transforms: Diversity, Equity, And Inclusion Event Update, Samantha Toner

Social Justice: Diversity, Equity, & Inclusion

On April 23, 2021, over 400 members of the University of Maine System (UMS) community gathered virtually to discuss barriers and potential ways to remove those barriers in order to provide diversity, equity, and inclusion within UMS.

Diversity Management: Perspectives Of A Diverse And Inclusive Workplace. Findings From The Ict Sector, Andrea Graham, Angela Wright

Conference Materials

Globally, diversity in the workplace has become more prominent than ever before and continues to rise (Shukla et al., 2019). To strategically manage the diverse workforce, a significant number of organisations have embraced the practice of diversity management. Diversity management refers to the formal and informal structures, methods and programs implemented by an organisation to promote organisational equality for employees (Sukalova and Ceniga, 2020). Diversity management programs have been introduced with a range of ostensible aims, including: increasing the rates of participation of women and ethnic minorities, improving career prospects for such groups, incorporating wider perspectives into the decision-making processes …

The Underrepresentation Of Minority Women In Senior-Level Positions Employed By The Federal Government, Amy M. Freeman

Doctoral Dissertations and Projects

The purpose of this study was to understand the underrepresentation of minority women in senior-level positions employed by the federal government. The study generated from the glass ceiling theory that has been previously studied and explored through different aspects related to barriers associated with discriminatory acts aimed at minorities and women. A thematic approach was utilized to display the data obtained from the participants, illustrating insufficient progress being made over the course of 40-plus years with regards to the advancement of minority women obtaining a senior-level role within the federal government. Participants defined their understanding of the glass ceiling and …

The Importance Of Strategic Communication For Building Employee Resource Groups In Aviation, Lynnette Darnell

Doctoral Dissertations and Projects

In this qualitative case study, the research explores the importance of strategic communication for building employee resource groups in aviation, specifically at a regional airline. To expand and develop knowledge regarding employee resource groups, the researcher looks at a widely distributed workforce to understand how the lack of strategically planned communication can impact employee resource group development and employee engagement. The data were collected through semi-structured interviews and a focus group of the employee resource group members, which provided insight on their experience engaging with the employee resource groups, preferred communication methods and tools, and their perception of leadership involvement. …

Ums Transforms: Advancing Diversity, Equity, And Inclusion, Samantha Toner

Social Justice: Diversity, Equity, & Inclusion

Meeting agenda for the virtual UMS TRANSFORMS online discussion. Panelists included Kitty Armstrong, William Johnson, Darren Ranco, Krystal William, and Jenny Wriggins.

Ums Transforms: Overview, Samantha Toner

Social Justice: Diversity, Equity, & Inclusion

The University of Maine System's UMS TRANSFORMS initiative targets four areas of the academic institution on which to focus efforts to increase diversity, equity, and inclusion primarily impacting students, student athletes, and faculty: UMS-wide student success and retention; The Maine College of Engineering, Computing and Information Science; The Maine Graduate and Professional Center; Division I Athletic Facilities at the University of Maine.

Hispanics And Latinos In The Military: From Service To Civilian Life, Rosalinda V. Maury, Corri Zoli, Daniel Fay, Nicholas Armstrong, Rachel Linsner, Kicia Sears, Mirza Tihic, Gilly Cantor, Mary Rachel Keville

Institute for Veterans and Military Families

This infographic provides key highlights for Hispanic and Latino service members and veterans. The information and statistics in this document are from our various data collection efforts centered on military life, transition, employment, entrepreneurship, and higher education.

Beyond Access And Legitimacy: Training For Intercultural Communication In The Contemporary Workplace, Jessica Hammond

Business Administration: Student Scholarship & Creative Works

Significant research surrounds the concepts of intercultural, cross-cultural, and multicultural communication, both in academia and the workplace. The concepts are nearly identical, pointing to an ability to understand and adapt to the norms of a different cultural perspective. Despite the increasing cultural diversity of the United States, many firms continue to treat “diversity” from a legalistic or competitive perspective. This paper proposes a model for training employees in a firm to enhance their own intercultural communication skills to elevate the firm into a cultural mindset of learning. The model follows five cyclical steps: Assess, Design, Motivate, Implement, and Results. By …

Black & African Americans In The Military: From Service To Civilian Life, Rosalinda V. Maury, Corrinne B. Zoli, Daniel Fay, Nicholas Armstrong, Nyasha Y. Boldon, Rachel Linsner, Kicia Sears, Gilly Cantor, Mary Rachel Keville

Institute for Veterans and Military Families

This infographic provides key highlights of Black and African American service members and veterans. The information and statistics in this document are from our various data collection efforts centered on military life, transition, employment, entrepreneurship, and higher education.

Research Participation And Employment For Autistic Individuals In Library And Information Science: A Review Of The Literature, Nancy Everhart, Amelia M. Anderson

STEMPS Faculty Publications

Autism prevalence is growing, and autistic people themselves are important in the library and information science field, both as library patrons and employees. Including them in all stages of research about the neurodivergent experience is valuable, and their input and participation is increasingly used in technology research, particularly usability studies. Neurodivergent persons also have unique abilities that align with a wide array of information professions and accommodations can be made that allow them to thrive in the workplace. It is critical that meaningful involvement of autistic individuals is a component of making policy at all levels.

2019 Asia Insights: Building A Great Place To Work For All: The Untapped Power Of Gender Diversity In Asia, Richard Raymond Smith, Evelyn Kwek, Tyler Thorpe

Research Collection Lee Kong Chian School Of Business

Through this study, we hope to increase understanding of the context, considerations and practices to leverage the amazing diversity of our region. We hope to learn more about what makes a strong workplace culture, particularly in Asia. We turn our attention to the topic of diversity and inclusion, with a focus on gender diversity in the Asian workplace. This is one of the largest studies in Asia to highlight gender differences and evaluate how psychological safety, inclusion and belonging result in strong teamwork which in turn contributes to building high performing great workplaces.

Managing Diverse Talent: Best Practices In Sourcing, Attracting, And Retaining Diverse Employees, Joseph Mastrocola

Publications & Research

This paper explores the importance of diversity in the workplace and how to create a more diverse workforce. It explores the competitive advantages associated with employing diverse talent and how that can translate to greater profits. It also looks at best practices in recruiting diverse employees, specifically where to find diverse talent and how to attract it. It also focuses on what efforts should be made to ensure the retention of diverse talent and how to foster an organizational culture that supports diversity and inclusion.

Global Diversity & Inclusion At Microsoft, Joe Lawless

MICCSR Case Studies

This case discusses diversity and inclusion initiatives at Microsoft, as well as criticisms of the state of industry efforts to increase diversity in the tech sector. Students are asked to develop ideas that leverage current efforts at Microsoft and come up with new ideas that should be considered.

Building Gender-Inclusive Workplaces In Singapore: A Practical Guide For Companies And Human Resource Practitioners, Benjamin Tien Yong Wong, Gillian Pei Wen Loy, Claris Wan Xin Teo

Student Publications

We are a team of students from the Singapore Management University (“SMU”) Diversity Leadership Development Programme and SMU Women’s Connections. We believe that all employees are valuable members of many organisations that operate in Singapore. Companies can therefore harness the potential of stronger teams by ensuring that all employees feel safe, valued and included - regardless of one’s gender. In 2014, Singapore saw more women than men enter tertiary educational institutions. Despite this progress made, a study conducted in 2015 found that women were part of only 9.1 per cent of SGX- listed boards, with almost half of these boards …

Actions Speak Louder Than Words: Outsiders' Perceptions Of Diversity Mixed Messages, Leon Windscheid, Lynn Bowes-Sperry, Deborah L. Kidder, Ho Kwan Cheung, Michele Morner, Filip Lievens

Research Collection Lee Kong Chian School Of Business

To attract a gender diverse workforce, many employers use diversity statements to publicly signal that they value gender diversity. However, this often represents a misalignment between words and actions (i.e., a diversity mixed message) because most organizations are male dominated, especially in board positions. We conducted 3 studies to investigate the potentially indirect effect of such diversity mixed messages through perceived behavioral integrity on employer attractiveness. In Study 1, following a 2 x 2 design, participants (N = 225) were either shown a pro gender diversity statement or a neutral statement, in combination with a gender diverse board (4 men …

Training And Developing Non-Irish Workers: The Perspectives Of Interested Stakeholders, Mary Prendergast

Articles

Purpose – This paper aims to explore the challenges facing Irish organisations in the training and development of non-Irish workers. It analyses the importance of fluency in the host country’s language and the approach taken by organisations in relation to language training. In-depth semi-structured interviews provide significant insights for the policies and practices of multiple stakeholders.

Design/methodology/approach – The empirical research comprised 33 in-depth interviews conducted with employers, employees, trade unions and regulatory bodies, and an objective content analysis provided insights into the challenges Irish organisations face in the training and development of non-Irish workers.

Findings – The results indicate …

Creating Inclusive Workplaces In Singapore: A Corporate Guide For Companies And Hr Practitioners, Benjamin Tien Yong Wong, Muhammad Hafiz Kasman, Tye Wei Lee

Student Publications

We are a team of students from the Singapore Management University (SMU). Our team recognises that LGBT (Lesbian, Gay, Bisexual and Transgender) individuals – as with all employees – are valuable members of many organisations that operate in Singapore. We therefore believe that companies can harness the potential of stronger teams by creating diverse and inclusive workplaces for its LGBT and LGBT-affirming members. While we acknowledge that diversity and inclusion ought to proactively encompass a spectrum of strands such as gender, race and socio-economic backgrounds, management literature concerning LGBT issues in Singapore remain relatively unchartered – a gap that this …

Linking Innovation & Creativity With Diversity & Inclusion Using Lean Six Sigma, Robin A. Roberts

Office of Diversity & Inclusion

“The SHRM Workplace Diversity Conference & Exposition fosters awareness and appreciation of workplace diversity issues through thought leadership, strategy development, resources, publications and professional development for HR professionals and other business leaders. Making the business case for diversity, helping HR professionals to better articulate its strategic business value, and enabling them to build more diverse and inclusive cultures, are the cornerstones of the initiative.”—Society for Human Resource Management website

The Business Case For Diversity, Singapore Management University

Perspectives@SMU

Diversity may be a business necessity but it is not always easy to practise it ...

Instruments For Personnel Selection In The 21st Century: Research And Practice [In Dutch], Filip Lievens, Britt De Soete

Research Collection Lee Kong Chian School Of Business

This article presents an evidence-based overview of innovative selection techniques that were developed in the last years to provide an answer to key questions concerning the contemporary practice of selection. In addition, we aim to point out gaps in the current knowledge about these novel techniques to guide future research. The article shows that innovative selection instruments such as conditional reasoning tests, integrity tests, and implicit association tests might offer opportunities to measure value-based competencies, and maladaptive traits. Furthermore, contextualized personality questionnaires, business-related intelligence tests, situational judgment tests, and so-called serious games enable organizations to improve their image, which creates …

How We Diversified, Armando Bengochea, Roger Brooks

Religious Studies Faculty Publications

No abstract provided.