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Identifying Major Tasks From On-Line Reviews, Feras Al-Obeidat, Bruce Spencer
Identifying Major Tasks From On-Line Reviews, Feras Al-Obeidat, Bruce Spencer
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© 2017 The Authors. Published by Elsevier B.V. Many e-commerce websites allow customers to provide reviews that reflect their experiences and opinions about the business's products or services. Such published reviews potentially benefit the business's reputation, improve both current and future customers' trust in the business, and accordingly improve the business. Negative reviews can inform the merchant of issues that, when addressed, also improve the business. However, when reviews reflect negative experiences and the merchant fails to respond, the business faces potential loss of reputation, trust, and damage. We present the Sentiminder system that identifies reviews with negative sentiment, organizes …