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Full-Text Articles in Business
Public Sector Leaders' Strategies To Improve Employee Retention, Michael D. Izard-Carroll
Public Sector Leaders' Strategies To Improve Employee Retention, Michael D. Izard-Carroll
Walden Dissertations and Doctoral Studies
The U.S. Department of Labor and Statistics consistently reports significant employee turnover in the public sector, including the federal, state, and local levels. High turnover results in compromised public goods and services provided to a community. The widespread nature of the problem and the scarcity of literature focusing on employee retention strategies in the public sector merited this case study. Public sector leaders from Western New York who had implemented employee retention strategies in a public organization comprised the population for the study. Cost-benefit theory, human capital theory, and social capital theory provided the conceptual context for developing and executing …
Reducing Employee Turnover In Retail Environments: An Analysis Of Servant Leadership Variables, Beatriz Rodriguez
Reducing Employee Turnover In Retail Environments: An Analysis Of Servant Leadership Variables, Beatriz Rodriguez
Walden Dissertations and Doctoral Studies
In a competitive retail environment, retail store managers (RSMs) need to retain retail customer service employees (RCSE) to maximize sales and reduce employee turnover costs. Servant leadership (SL) is a preferred leadership style within customer service organizations; however, there is disagreement regarding the usefulness of SL in the retail industry. The theoretical framework for this correlational study is Greenleaf's SL theory. Seventy-four of 109 contacted human resources managers (HRMs) from a Fortune 500 United States retailer, with responsibility for evaluating leadership competencies of the RSMs they support, completed Liden's Servant Leadership Questionnaire. RCSE turnover rates were available from company records. …