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Strategies For Implementing Critical Success Factors For Improving Information Technology Information Systems’ Performance In Financial Organizations, Sherri L. Williams
Strategies For Implementing Critical Success Factors For Improving Information Technology Information Systems’ Performance In Financial Organizations, Sherri L. Williams
Walden Dissertations and Doctoral Studies
Information technology infrastructure library (ITIL) business leaders lack strategies for implementing critical success factors (CSFs) to promote organizational effectiveness and project success. As a result, ITIL leaders may experience less project success if CSF strategies are not effectively implemented. Grounded in the balanced scorecard (BSC) theory, this qualitative multiple case study aimed to explore strategies ITIL business leaders use to implement CSFs successfully to improve organizational efficiency for project success. The participants comprised five ITIL business leaders in the financial industry located in the southwestern region of the United States who successfully implemented strategies to implement CSFs to improve organizational …