Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 7 of 7
Full-Text Articles in Business
Strategies Call Center Managers Use To Reduce Employee Turnover, Sheena R. Wheeler
Strategies Call Center Managers Use To Reduce Employee Turnover, Sheena R. Wheeler
Walden Dissertations and Doctoral Studies
Excessive employee turnover can disrupt an organization's efficient operational performance. Call center managers remain concerned with excessive employee turnover due to the expense of lost productivity, recruiting, and training new employees. Grounded in Herzberg’s two-factor theory of motivation, the intent of this qualitative single case study was to explore strategies call center managers use to reduce employee turnover. The participants consisted of five managers in one financial service call center in Nebraska who used successful strategies to reduce employee turnover. Data was collected using semistructured interviews and a review of the employee handbook. Four themes emerged through Yin’s 5-step process: …
Strategies For Improving Performance Through Diversity And Inclusion In The Workplace, Satari Kay Durrah
Strategies For Improving Performance Through Diversity And Inclusion In The Workplace, Satari Kay Durrah
Walden Dissertations and Doctoral Studies
A lack of diversity and inclusion policies can lead to the perception of exclusion in the workplace and cause some employee groups to underperform. Some hospital leaders lack strategies for developing and implementing effective diversity and inclusion policies to improve business performance. Grounded in transformation leadership theory, the purpose of this multiple case qualitative study was to explore strategies for improving performance through diversity and inclusion in the healthcare field. The participants included four leaders from hospitals located in the southeastern region of the United States. Data were collected using semistructured interviews and review of company documents. Data were analyzed …
Strategies Global Virtual Team Leaders Use To Improve Trust And Communication, Sarah Crandell Monday
Strategies Global Virtual Team Leaders Use To Improve Trust And Communication, Sarah Crandell Monday
Walden Dissertations and Doctoral Studies
Global virtual team (GVT) members’ inability to effectively build trust and communication has the potential to negatively impact organizational outcomes. Organizational leaders are concerned with team members’ inability to build trust and communication, as it is the leading cause of reduced productivity and efficiency levels within GVTs. Grounded in the social exchange theory, the purpose of this qualitative multiple case study was to explore strategies GVT leaders use to improve trust and communication among GVT members. The participants were 18 GVT business leaders from six organizations located in the Pacific Northwest of the United States. Data were collected using semistructured …
Professional Staffing Small Business Strategies For Reducing Voluntary Employee, Gwendolyn L. Johnson
Professional Staffing Small Business Strategies For Reducing Voluntary Employee, Gwendolyn L. Johnson
Walden Dissertations and Doctoral Studies
Some small business owners need help reducing voluntary employee turnover, often putting the business at risk for performance failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies professional staffing small business owners used to decrease voluntary employee turnover. The participants were five professional staffing small business leaders in the Washington, D.C., area with successful strategies to retain talented employees. Data were collected through semistructured interviews and analyzed using Yin’s five-step process. Three themes emerged: (a) employee recognition, (b) communication, and (c) advancement and training. A key recommendation for small business owners …
Strategies Call Center Managers Use To Reduce Employee Turnover, Sheena R. Wheeler
Strategies Call Center Managers Use To Reduce Employee Turnover, Sheena R. Wheeler
Walden Dissertations and Doctoral Studies
Excessive employee turnover can disrupt an organization's efficient operational performance. Call center managers remain concerned with excessive employee turnover due to the expense of lost productivity, recruiting, and training new employees. Grounded in Herzberg’s two-factor theory of motivation, the intent of this qualitative single case study was to explore strategies call center managers use to reduce employee turnover. The participants consisted of five managers in one financial service call center in Nebraska who used successful strategies to reduce employee turnover. Data was collected using semistructured interviews and a review of the employee handbook. Four themes emerged through Yin’s 5-step process: …
Professional Staffing Small Business Strategies For Reducing Voluntary Employee, Gwendolyn L. Johnson
Professional Staffing Small Business Strategies For Reducing Voluntary Employee, Gwendolyn L. Johnson
Walden Dissertations and Doctoral Studies
Some small business owners need help reducing voluntary employee turnover, often putting the business at risk for performance failure. Grounded in Herzberg’s two-factor theory, the purpose of this qualitative single case study was to explore strategies professional staffing small business owners used to decrease voluntary employee turnover. The participants were five professional staffing small business leaders in the Washington, D.C., area with successful strategies to retain talented employees. Data were collected through semistructured interviews and analyzed using Yin’s five-step process. Three themes emerged: (a) employee recognition, (b) communication, and (c) advancement and training. A key recommendation for small business owners …
Human Resource Managers’ Strategies To Reduce Coercive Management Practices, Lakerria Shantel Brown
Human Resource Managers’ Strategies To Reduce Coercive Management Practices, Lakerria Shantel Brown
Walden Dissertations and Doctoral Studies
Coercive management is a detrimental phenomenon in the health care industry that negatively impacts the organization and employees. Human resource managers in the health care industry who fail to identify and implement strategies to reduce coercive management practices experience poor employee engagement, increased voluntary turnover, and counterproductive work behavior by employees. Grounded in the leader-member exchange theory, the purpose of this qualitative multiple case study was to explore strategies human resource managers in the health care industry use to reduce coercive management practices. The participants were four human resource managers from the health care industry in Georgia who successfully developed …