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Full-Text Articles in Business
Relationship Between Employee Satisfaction And Patient Satisfaction Within The Veterans Affairs Health Care System, Krista Penn
Relationship Between Employee Satisfaction And Patient Satisfaction Within The Veterans Affairs Health Care System, Krista Penn
Walden Dissertations and Doctoral Studies
Within health care organizations, the experience of care is a critical measure of the quality of a health care system and is an important measure of success. Over the past several years, the quality and experience of care have been criticized within the Veterans Health Administration. Veterans Health Administration hospitals suffer from low patient satisfaction scores and high nurse turnover rates. Research shows a correlation between patient satisfaction and employee satisfaction within other health care organizations, yet there has been limited research on whether this type of relationship exists within facilities across the Veterans Health Administration. Using Donabedian’s quality health …
Strategies For Increasing Information Technology Employee Work-Life Balance, Kimberly D. Seymour
Strategies For Increasing Information Technology Employee Work-Life Balance, Kimberly D. Seymour
Walden Dissertations and Doctoral Studies
Small to medium enterprise (SME) information technology (IT) managers’ lack of strategic planning initiatives in creating a work life balance environment has created personal and financial concerns for some employees in the United States. Managers must develop and implement strategies that increase profits and productivity as well as create work life balance. Grounded in Herzberg’s motivation-hygiene theory, the purpose of this qualitative multiple case study was to explore strategies SME IT business managers used to develop and implement an employee work-life balance environment. The participants were three IT managers and two human resources business managers. Data were collected from semistructured …
Strategies Healthcare Leaders Use To Reduce Employee Burnout, Ashley Ann Smith
Strategies Healthcare Leaders Use To Reduce Employee Burnout, Ashley Ann Smith
Walden Dissertations and Doctoral Studies
Healthcare workers are at an increased risk of being affected by burnout, which leads to decreased productivity, decreased job engagement, and increased organizational turnover. Employee burnout is a problem for healthcare leaders as burnout leads to decreased productivity and increased organizational turnover. The purpose of this qualitative multiple case study, guided by the job-demand resource theory, was to explore strategies healthcare leaders use to reduce employee burnout. Interviews were conducted with four healthcare leaders in the United States with at least 3 years of management experience who implemented strategies to reduce employee burnout at their organizations; a review of organizational …